Ontario Patient experience manager Jobs – 3060 Openings This Week

Patient Relations Specialist, Patient Relations
Oak Valley Health —Markham, ON
- $50.10–$65.89 an hour
- Full-time
- Software troubleshooting
- Microsoft Office
- Master's degree
Patient Experience Manager
PhysioPlus Health Group —Toronto, ON
- $60,000–$70,000 a year
- Full-time
- Inventory management
- Administrative experience
- High school diploma or GED
- Dental care
Clinical Specialist – Respiratory Therapist - Sales Representative
Southmedic Inc. —Barrie, ON
- $100,000–$125,000 a year
- Finance
- Business development
- Bachelor's
- Mileage reimbursement
- Dental care
Quick apply
Pharmacy Manager / Lead Pharmacist
Independant Oshawa Pharmacy (no name given) —Oshawa, ON
- $140,000 a year
- Full-time
- In-person
- Training & development
- Leadership
Quick apply
Hospital Manager
P3 Veterinary Partners —Timmins, ON
- Full-time
- Business development
- Supervising experience
- Mentoring
- Dental care
- Paid time off
Quick apply
Pharmacist
Humber River Health —Greater Toronto Area, ON
- $48.21–$64.50 an hour
- Temporary
- Bachelor's
- Team management
- Travel
Class B Driver Trainer
Alouette Bus Lines —Sturgeon Falls, ON
- Part-time
- Customer service
- First Aid Certification
- Mentoring
- Flexible schedule
Quick apply
Nurse Practitioner - Strategy and Transformation
Hamilton Health Sciences Corporation —Hamilton, ON
- $61.68–$79.08 an hour
- Weekends as needed
- Nursing
- English
- Master's degree
11d
Staff Pharmacist - Part Time (On site, Mississauga, ON)
Felix Pharmacy —Mississauga, ON
- $50–$53 an hour
- Part-time
- Medication administration
- Doctoral degree
- Master's degree
- Dental care
Nurse Practitioner
South Georgian Bay Community Health Centre —Elmvale, ON
- $56.01–$64.35 an hour
- Part-time
- Nursing
- Computer literacy
- Writing skills
- Dental care
- Paid time off
Quick apply
Ultrasound Technologist
Lakeridge Health —Oshawa, ON
- $36.84–$51.77 an hour
- 8 hour shift
- Organizational skills
- Communication skills
Operations Manager
Waterdown Optometric Clinic —Waterdown, ON
- $28–$35 an hour
- Full-time
- Inventory management
- Medical office experience
- Microsoft Office
- Store discount
- Dental care
Quick apply
Forensic Psychiatrist (FT)
Waypoint Centre for Mental Health Care —Penetanguishene, ON
- $445,827.73–$445,828.73 a year
- Full-time
- Hybrid work
- English
- Patient care
- In-person
Dental Office Manager
Aspire Dental Management —London, ON
- $70,000–$80,000 a year
- Full-time
- Inventory management
- Recruiting
- Front desk
- Mileage reimbursement
- Dental care
Quick apply
3d
Pharmacy Manager
Rexall Pharmacy Group LTD —Elliot Lake, ON
- $80–$85 an hour
- Full-time
- Customer service
- Patient care
- Communication skills
- Disability insurance
- Relocation assistance
Quick apply
Senior Medical Lab Technologist
St. Joseph's Healthcare Hamilton —Hamilton, ON
- $42.24–$53.28 an hour
- Full-time
- Bachelor's
- Quality Control
- Leadership
Pharmacist
Loblaw Companies Limited —Kenora, ON
- $58.65–$75.90 an hour
- Full-time
- Customer service
- Bachelor's
- Computer skills
Nurse Practitioner
CarePoint Health —Mississauga, ON
- $114,054.18–$134,181.00 a year
- Weekends as needed
- Nursing
- Computer literacy
- BLS Certification
- Dental care
- Paid time off
Quick apply
Staff Pharmacist - Sign-on bonus
Loblaw Companies Limited —Greater Sudbury, ON
- $58.65–$75.90 an hour
- Full-time
- Customer service
- Bachelor's
- Computer skills
Infection Prevention and Control (IPAC) Specialist
St. Joseph's General Hospital Elliot Lake —Elliot Lake, ON
- $93,113–$107,016 a year
- Full-time
- Nursing
- Bachelor's
- In-person
- Wellness program
- Dental care
Quick apply

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patient experience manager jobs near ontario

Patient Relations Specialist, Patient Relations

Oak Valley Health -
Markham, ON

Apply Now

Job details

Full-time
$50.10–$65.89 an hour

Qualifications

Facilitation
Software troubleshooting
Coaching
Workplace safety policies
De-escalation techniques
Complaint handling
Patient service
Microsoft Office
Master's degree
Personal Health Information Protection Act (PHIPA) requirements
Database management
Client services
Risk management
Mentoring
Customer service orientation
Guest issue resolution
Communication skills
Client interaction
Hospital experience
Team coordination
Negotiation

Full job description

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are:

You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
You are a patient and/or client centered individual who performs at an exemplary standard
You are a team player with excellent communication, critical thinking and prioritization skills

What we are looking for:

We are seeking a self-directed, well-organized leader to provide support to programs, departments and services to ensure that the patient and family experience is aligned with the Hospital’s Mission of Honoured to Care. The Patient Relations Specialist will have accountability for visibly role modeling the values and attributes of staff working in a hospital focused on delivering an extraordinary patient and family experience, with a lens on quality, safety, risk mitigation and, thereby building internal capacity with staff, physicians and volunteers to improve the patient and family experience. You will act as the patient relations liaison working in partnership with the Program Managers, Directors and Chiefs to assist patients and families with concerns, as indicated in the Excellent Care for All Act (ECFAA). The successful applicant will be able to function independently and maintain confidentiality in this challenging position.

Responsibilities include:

Serves as first point of contact for patients and families with questions, concerns and compliments and provides intake function for all such feedback via, phone, email, letter, in person.
Coordinates the timely review of patient/family concerns including chart reviews, meetings with staff, managers, physicians and the tracking of case follow up to ensure the timely closure of complaints
Mediates and negotiates the resolution of conflict between patients/family and the Health Care Team, de-escalates crisis situations.
Coordinates and facilitates patient/family meetings in response to concerns.
Coaches and mentors staff and physicians in resolving patient complaints and acts as an expert resource to resolve complex complaints.
Identifies quality of care/risk/safety issues and improvement opportunities.
Prepares written responses to concerns and compliments.
Manages RL6 Feedback database which includes documenting/coding feedback, ensuring integrity of the data and report generation.
Identifies trends, analyzes and interprets feedback data, and makes recommendations to leadership regarding areas of focus for improvement.
Provides support and facilitation for patients/families to navigate the system, interpret policy/legislation.
Identifies opportunities for service recovery and supports internal partners based on best practices in patient relations.
Responds and follows up with concerns or inquiries made to the Senior Leadership Team, as directed

What you bring to the role:

Health Related degree required (Masters preferred) and membership with Regulated Health Profession College
Minimum 5 years related hospital experience, working with patients and families and health care teams, and experience and skill in working with diverse populations
Experience with Patient Relations preferred
Demonstrated skill in conflict resolution, mediation, negotiation and facilitation with the ability and confidence to collaborate with staff/physicians at all levels
Highly developed communication skills (written and verbal)
Strong organizational, critical thinking, problem-solving skills and investigation skills
Exceptional interpersonal skills, high level of maturity and empathy and demonstrated ability to be fair/objective, and handle sensitive situations with diplomacy, tact and professionalism
Strong customer service orientation and respect for/belief in the value of the patient/family as essential members of the health care team
Must have knowledge and understanding of Hospital processes and Legislation (Excellent Care for All Act, Health Care Consent Act, Substitute Decisions Act, Mental Health Act, PHIPA)
Self-directed and highly collaborative
Demonstrated commitment to professional development and build skill set for Patient Relations role
Proficiency in various computer applications (MS Office, experience with RL6 Feedback Software), database management and ability to troubleshoot basic software issues
Demonstrated good attendance and performance records with the ability to maintain these same standards
Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organization related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule:

Monday - Friday Days

Please note schedules may change due to operational needs.

Compensation:

BAND E

Range:

$50.10 - $65.89

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.

Apply Now

Refine Your Search

patient experience manager jobs in ontario

Patient Relations Specialist, Patient Relations

Patient Experience Manager

Clinical Specialist – Respiratory Therapist - Sales Representative

Pharmacy Manager / Lead Pharmacist

Hospital Manager

Pharmacist

Class B Driver Trainer

Nurse Practitioner - Strategy and Transformation

Staff Pharmacist - Part Time (On site, Mississauga, ON)

Nurse Practitioner

Ultrasound Technologist

Operations Manager

Forensic Psychiatrist (FT)

Dental Office Manager

Pharmacy Manager

Senior Medical Lab Technologist

Pharmacist

Nurse Practitioner

Staff Pharmacist - Sign-on bonus

Infection Prevention and Control (IPAC) Specialist

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