Ontario Patient support program manager pharmaceuticals Jobs – 179 Openings This Week

Patient Care Specialist
Shoppers Drug Mart Specialty Health Network Inc. —Mississauga, ON
- $55,000–$65,000 a year
- Overtime
- Bilingual
- Customer service
- English
- Store discount
- Dental care
Quick apply
1d
Clinical Research Assistant
Everest Clinical Research —Markham, ON
- $45,000–$70,000 a year
- Microsoft Office
- Master's degree
- Bachelor's
- Disability insurance
- Dental care
Quick apply
12d
Program Manager
Bayshore HealthCare —Mississauga, ON
- $68,775–$91,700 a year
- Full-time
- Remote
- Customer service
- Public speaking
- Project management
11d
Specialty Care Territory Manager
LEO Pharma A/S —Mississauga, ON
- $100,000–$120,000 a year
- Weekends as needed
- Sales
- Travel
- Marketing
Associate Program Manager
Bayshore HealthCare —Mississauga, ON
- $67,200–$84,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Customer Engagement Manager
Galderma —Toronto, ON
- $95,000–$118,000 a year
- Full-time
- Marketing
- Presentation skills
- Bachelor's
Case Manager
Bayshore HealthCare —Mississauga, ON
- $52,000–$65,000 a year
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Full-Time Pharmacy Manager
Whole Health Pharmacy —Kitchener, ON
- $110,000 a year
- Full-time
- Medication administration
- Doctoral degree
- Team management
- Profit sharing
- Dental care
Quick apply
Talent & Culture Partner
Innovative Medicines Canada —Ottawa, ON
- From $90,000 a year
- Contract
- Hybrid work
- Human resources
- Recruiting
- In-person
- Dental care
- Paid time off
Quick apply
3d
Pharmacy Technician, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $36.16–$41.29 an hour
- Full-time
- Inventory control
- English
- In-person
- Dental care
- Employee assistance program
Quick apply
Maintenance Millwright (443A)
Septodont —Cambridge, ON
- Weekends only
- Schematics
- Microsoft Office
- Communication skills
- Employee assistance program
Lead Pharmacy Technician, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $37.43–$44.57 an hour
- Full-time
- Inventory control
- English
- Communication skills
- Dental care
- Employee assistance program
Quick apply
Maintenance Automation Technician
Septodont —Cambridge, ON
- Full-time
- Schematics
- Maintenance
- Microsoft Office
- Employee assistance program
5d
Nurse Case Manager
Bayshore HealthCare —Mississauga, ON
- $67,200–$84,000 a year
- Full-time
- Remote
- Bilingual
- Nursing
- Microsoft Excel
Microbiology Supervisor
Dalton Pharma Services —North York, ON
- From $70,000 a year
- Full-time
- Laboratory experience
- Supervising experience
- Bachelor's
- Wellness program
- Disability insurance
Quick apply
Registered Nurse - Kenora
Bayshore HealthCare —Kenora, ON
- $30–$48 an hour
- Nursing
- Customer service
- BLS Certification
Registered Practical Nurse
Bayshore HealthCare —Toronto, ON
- $27–$40 an hour
- Part-time
- Nursing
- Customer service
- BLS Certification
Nurse Case Manager
Bayshore HealthCare —Mississauga, ON
- $67,200–$84,000 a year
- Full-time
- Remote
- Bilingual
- Nursing
- Microsoft Excel
Registered Practical Nurse
Bayshore HealthCare —Belleville, ON
- $27–$40 an hour
- Hybrid work
- Nursing
- Customer service
- BLS Certification
Registered Nurse
Bayshore HealthCare —Brampton, ON
- $30–$48 an hour
- Part-time
- Hybrid work
- Nursing
- Customer service
- BLS Certification
4d

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Patient Care Specialist

Shoppers Drug Mart Specialty Health Network Inc. -
Mississauga, ON

Quick apply

Job details

Full-time
$55,000–$65,000 a year
1 day ago

Qualifications

Bilingual
French
Customer service
Call center
English
Windows
Microsoft Office
Databases
Computer networking
Computer skills
Communication skills

Full job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Why work at Specialty Health Network?

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks! Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless! At Shoppers Specialty Health Network, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Basic Function

The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.

Nature and Scope

The Patient Care Specialist is the main point of contact for the patient, and in some programs, the single point of contact for the group of physician clinics/offices within that territory. The Patient Care Specialist will work collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end-to-end support provided by this team will enhance the patient and physician experience of the Patient Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role.

What you will do

Single point of contact for patients enrolled in the Patient Support Program and prescribing physician, if applicable
Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required.
Informs the patient about all program offerings including case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance
Understands the molecule(s) in full detail
Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
Administers financial means tests and manages all aspects of financial assistance within the program as applicable
Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection training
Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

What you will need

Bilingualism (French & English) is required
2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists) is an asset
Experience with public (provincial and federal) and private third-party drug reimbursement plans is an asset
2-3 years’ experience in a Customer Service or Call Centre setting
Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
Demonstrated ability to work successfully within a fast paced, team based environment
Excellent communication skills, written and verbal, to interact effectively with patients and clients
Demonstrated ability to analyze and interpret information, data, and regulations.
Demonstrated ability to pay attention to details and make decisions using sound judgement.
Flexible to work longer hours, overtime as required
Able to work flexible hours between 8:00AM to 8:00PM

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

Dental care
Life insurance
On-site parking
Paid time off
RRSP match
Store discount
Vision care

Ability to commute/relocate:

Mississauga, ON L4W 0A7: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service or Call center setting?: 2 years (required)
public and private third-party drug reimbursement plans: 1 year (preferred)
healthcare or pharmaceutical industry: 2 years (preferred)

Language:

French (required)

Work Location: In person

Quick apply

Refine Your Search

patient support program manager pharmaceuticals jobs in ontario

Patient Care Specialist

Clinical Research Assistant

Program Manager

Specialty Care Territory Manager

Associate Program Manager

Customer Engagement Manager

Case Manager

Full-Time Pharmacy Manager

Talent & Culture Partner

Pharmacy Technician, Moose Factory, ON

Maintenance Millwright (443A)

Lead Pharmacy Technician, Moose Factory, ON

Maintenance Automation Technician

Nurse Case Manager

Microbiology Supervisor

Registered Nurse - Kenora

Registered Practical Nurse

Nurse Case Manager

Registered Practical Nurse

Registered Nurse

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