Ottawa, On Hotel & accommodations guest services staff Jobs – 33 Openings This Week

Guest Service Agent (Part-Time)-Moxy Ottawa Downtown
RIMAP Hospitality —Ottawa, ON
- $23.40 an hour
- Part-time
- Bilingual
- Customer service
- English
- Paid time off
- Flexible schedule
Quick apply
9d
Guest Service Agent (Part Time)
AC Marriott Ottawa —Ottawa, ON
- From $23.99 an hour
- Part-time
- Bilingual
- Customer service
- English
- Store discount
- Wellness program
Quick apply
Andaz Front Desk Host
Andaz Ottawa —Ottawa, ON
- $21.22 an hour
- Weekends as needed
- Hotel
- Presentation skills
- Front desk
14d
Bilingual Guest Service Agent ( Full-Time )
FAIRMONT —Ottawa, ON
- $26.08 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- English
Quick apply
1d
Guest Service Agent
Sandman Hotel Group —Ottawa, ON
- $21.90 an hour
- Full-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
Hotel Front Desk Clerk
Holiday Inn express & Suites Downtown Ottawa East —Ottawa, ON
- $17.60–$20.00 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
18h
Front Desk Associate
The Spa Day Retreat —Kanata, ON
- $19–$20 an hour
- Part-time
- Customer service
- Data entry
- In-person
Quick apply
14d
Guest service representative
Gray Collection —Ottawa, ON
- Weekends as needed
- Bilingual
- Hospitality
- Bar
- Profit sharing
Quick apply
Front Desk Agent - Hotel Operations
Hard Rock Hotel & Casino Ottawa —Ottawa, ON
- $20.05 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
Front Desk Concierge - casual
Wellington West Retirement Community —Ottawa, ON
- $18.74 an hour
- 8 hour shift
- Customer service
- English
- Microsoft Office
- Paid time off
Quick apply
Switchboard Operator
Sheraton Ottawa Hotel —Ottawa, ON
- $23.15 an hour
- Weekends as needed
- Bilingual
- Heavy lifting
- Customer service
Quick apply
3h
Full Time - Guest Services Representative
Mahogany Salon and Spa - Stittsville —Stittsville, ON
- From $19 an hour
- Full-time
- Sales
- Customer service
- English
- Flexible schedule
Quick apply
1d
Night Auditor
Marriott International, Inc —Ottawa, ON
- $29.34 an hour
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
Night Auditor - Courtyard By Marriott
HCC (Ottawa) LP. —Ottawa, ON
- $25.55 an hour
- Full-time
- Hotel
- Restaurant
Quick apply
1d
Agent(e) de réception
Quality Inn & Suites - Gatineau —Gatineau, QC
- From $18 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Paid time off
- Flexible schedule
Quick apply
1d
Guest Service Agent Part-time Fairfield Kanata
Silver Hotel Group —Ottawa, ON
- $20.16 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Night Auditor/Guest Service Associate
Wingate by Wyndham Kanata West Ottawa —Kanata, ON
- $19.60–$20.60 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Dental care
- Vision care
Quick apply
20h
Guest Service Manager (Full Time)
AC Marriott Ottawa —Ottawa, ON
- $60,000 a year
- Weekends as needed
- Bilingual
- Hospitality
- Heavy lifting
- Store discount
- Wellness program
Quick apply
Guest Service Manager
Holiday Inn & Suites Kanata —Kanata, ON
- $60,000–$64,000 a year
- Weekends as needed
- Serving
- Windows
- Hotel
Quick apply
Agent(e) à la réception - Temps complet (Jour - soir - semaine - fin de semaine)
Four Points by Sheraton Gatineau-Ottawa —Gatineau, QC
- $22.38 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
- Dental care
- Paid time off
Quick apply
2d

I want to receive the latest job alerts for hotel & accommodations guest services staff in ottawa, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hotel & accommodations guest services staff jobs near ottawa, on

Guest Service Agent (Part-Time)-Moxy Ottawa Downtown

RIMAP Hospitality
Ottawa, ON

Quick apply

Job details

Permanent | Part-time
$23.40 an hour
9 days ago

Qualifications

Bilingual
French
Customer service
English
High school diploma or GED
Hotel experience

Full job description

RIMAP Hospitality, founded in 2007, is one of Montreal's largest hotel operators. We proudly manage internationally recognized brands such as Marriott, Hilton, and IHG. Our growth comes from passion, creativity, and the drive to deliver experiences that energize both guests and crew.

At Moxy Hotels, we're anything but ordinary. We're bold, spirited, and never boring—mixing style with a playful twist and an attitude that says "yes" to good vibes. At Moxy Ottawa Downtown, our goal is to keep the energy high from check-in to checkout. We make fun functional, and we want our crew members to do the same.

We're on the hunt for a Guest Service Agent—someone active, upbeat, and ready to bring personality to the front desk. If you thrive on movement, love connecting with guests and crew, and take pride in crafting unforgettable moments, you'll fit right in with our Moxy crew.

REFERENCE #: 2026-0024

POSITION TITLE: Guest Service Agent

DEPARTMENT: Front Office

LOCATION: Ottawa, ON

SCHEDULE: Regular Status

LOCATED REMOTELY: No

POSITION TYPE: Non-Management – Hourly Unionized

BONUS: Not Eligible

BENEFITS: Paid Vacation | Marriott Discounts

REPORTS TO: Front Office Manager

GENERAL SUMMARY:

The Guest Service Agent is the heartbeat of Moxy—the first (and sometimes the best) impression guests get when they walk through our doors. You'll handle check-ins, check-outs, guest requests, and reservations while keeping that Moxy energy high and the vibe authentic. Your role is crucial in creating a seamless, fun, and unforgettable guest experience that makes them want to come back.

WHO YOU ARE:

Experience

High school diploma or equivalent required.
Previous experience in front desk, customer service, or hospitality is preferred.
Knowledge of hotel reservation systems (e.g., Opera, Fosse, Marriott GXP) is a plus.
Strong problem-solving skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.

Preferred Extras:

Flexible schedule including weekends, holidays, and overnight shifts.
Bilingual (English/French) an asset.
Excellent communicator with natural interpersonal skills.
Guest-focused mindset with a passion for delivering exceptional service.
Familiarity with Marriott systems and procedures.

Physical Requirements:

Comfortable standing and walking for long periods (up to 8 hours/shift).
Able to lift/carry up to 25 lbs as needed.
Manual dexterity to operate front desk and office equipment.
Writing, listening, and strong visual acuity for detail.

WHAT YOU'LL DO:

Keep It Fresh:

Welcome guests warmly, greet them with genuine personality, and ensure smooth check-in/check-out experiences.
Maintain the front desk area—clean, organized, and selfie-ready at all times.
Keep supplies stocked and the station running like a well-oiled Moxy machine.
Process reservations, modifications, and cancellations efficiently and accurately.

Support the Crew:

Provide detailed information about hotel amenities, local attractions, and services—with style and enthusiasm.
Collaborate with housekeeping, maintenance, and F&B teams to enhance every guest's experience.
Jump in where needed across departments; we're all in this together.
Handle guest requests and concerns with professionalism, positivity, and Moxy attitude.

Delight the Guests:

Employ the LEARN approach when resolving guest concerns—and always come out with a win.
Assist with transportation arrangements, special requests, and personalized touches that make stays memorable.
Handle phone calls, emails, and inquiries with professionalism and flair.
Create moments that turn guests into Moxy loyalists.

Shine Behind the Scenes:

Maintain accurate guest records, billing, and payment processing.
Process transactions correctly—cash, credit, and room charges.
Assist with night audit duties when required.
Follow all security protocols: room key control, guest privacy, and safety procedures.
Monitor the lobby and front desk area, reporting any issues promptly.

Be the Moxy:

Bring your personality to every interaction—energetic, friendly, and ready to connect.
Join daily huddles and affirmations to keep the team motivated and aligned.
Practice the Moxy attitude in every guest and crew interaction—authentic, fun, and problem-solving focused.
Respond to emergency situations and coordinate with appropriate departments as needed.

WHY YOU'LL LOVE IT HERE:

A workplace that celebrates your individuality and genuine personality.
Marriott perks, discounts, and membership benefits.
A fresh, high-energy brand where every shift feels meaningful.
Real opportunities to grow within RIMAP Hospitality.
The satisfaction of knowing you set the tone for every guest's stay.

At Moxy Ottawa Downtown, the front desk isn't just a checkpoint—it's a stage. If you're all about showing energy, creativity, and personality, let's make some noise.

* Our organization is an employer aware of professional fairness and committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used for the purpose of lightening the text. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.

Pay: $23.40 per hour

Benefits:

Flexible schedule
Paid time off

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in ottawa, on

Guest Service Agent (Part-Time)-Moxy Ottawa Downtown

Guest Service Agent (Part Time)

Andaz Front Desk Host

Bilingual Guest Service Agent ( Full-Time )

Guest Service Agent

Hotel Front Desk Clerk

Front Desk Associate

Guest service representative

Front Desk Agent - Hotel Operations

Front Desk Concierge - casual

Switchboard Operator

Full Time - Guest Services Representative

Night Auditor

Night Auditor - Courtyard By Marriott

Agent(e) de réception

Guest Service Agent Part-time Fairfield Kanata

Night Auditor/Guest Service Associate

Guest Service Manager (Full Time)

Guest Service Manager

Agent(e) à la réception - Temps complet (Jour - soir - semaine - fin de semaine)

I want to receive the latest job alerts for hotel & accommodations guest services staff in ottawa, on

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected