Ottawa, On Incident manager Jobs – 32 Openings This Week

Retail Manager | Ottawa West
Dymon Storage —Nepean, ON
- $39,000–$52,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Store discount
- Profit sharing
Quick apply
Retail Manager | Ottawa East
Dymon Storage —Ottawa, ON
- $39,000–$52,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Territory Operations Manager
Just Lubes Ltd. (Jiffy Lube) —Ontario
- $75,000–$85,000 a year
- Weekends as needed
- Customer service
- Business development
- Presentation skills
- Store discount
- Mileage reimbursement
Quick apply
Retail Manager | Ottawa East
Dymon Storage —Ottawa, ON
- $39,000–$52,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Senior Manager, Technology Services
Commissionaires —Nepean, ON
- From $108,000 a year
- Full-time
- Bilingual
- Azure
- Management
- Dental care
- Paid time off
Quick apply
3d
928 EN - EDC - IT Infrastructure Service Delivery Manager
Export Development Canada | Exportation et développement Canada —Ottawa, ON
- $96,557–$128,743 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- PMP
- Relocation assistance
Quick apply
22h
Property Manager
BGIS —Ottawa, ON
- $84,493–$105,616 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Information Services (IS) Change Manager
CFMWS —Ottawa, ON
- $97,420–$114,660 a year
- Hybrid work
- Bilingual
- Computer science
- Computer Science
- Disability insurance
- Dental care
2d
People Risk Senior Manager
Equinix —National Capital Region, ON
- $131,000–$181,000 a year
- Full-time
- Master's degree
- Bachelor's
- Human resources
- Designated paid holidays
- Employee assistance program
Property coordinator - Ottawa
Groupe Mach —Ottawa, ON
- $63,000–$67,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
- Employee assistance program
Quick apply
Security Analyst (14 month Term)
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- Computer Science
- English
- Dental care
- Paid time off
Quick apply
Information Security Compliance Analyst
Gowling WLG —Ottawa, ON
- $100,000–$115,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Director of IT Security (Remote Canada)
Directive —Ottawa, ON
- $165,000–$200,000 a year
- Full-time
- Remote
- Business
- Communication skills
- Designated paid holidays
- Disability insurance
10d
IT Service Management Lead
SkyAlyne Canada Limited Partnership —Kanata, ON
- $85,000–$100,000 a year
- Full-time
- Computer Science
- English
- Analysis skills
- Disability insurance
- Dental care
ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No university degree
Senior Project Manager
COMTECH TELECOMMUNICATIONS —Gatineau, QC
- Full-time
- Bilingual
- PMP
- English
Quick apply
IT manager
Nation Translations Group —Ottawa, ON
- $65,000–$80,000 a year
- Full-time
- Azure
- Computer Science
- English
- Dental care
- Paid time off
Quick apply
4d
Property Services Coordinator
BGIS —Ottawa, ON
- $47,118–$58,897 a year
- Full-time
- Oracle
- Microsoft Office
- Administrative experience
Cyber Threat Analyst
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Computer Science
- No university degree
- Travel
- Dental care
- Paid time off
Quick apply
Security Associate Manager - SOC L3
Accenture —Ottawa, ON
- $82,600–$132,600 a year
- Full-time
- Hybrid work
- Microsoft Office
- AI
- Communication skills

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incident manager jobs near ottawa, on

Retail Manager | Ottawa West

Dymon Storage -
Nepean, ON

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Job details

Permanent | Full-time
$39,000–$52,000 a year

Qualifications

Bilingual
Microsoft Word
French
WHMIS Certification
Microsoft Excel
Microsoft Outlook
Marketing
Customer service
English
Windows
Workplace hazardous materials information systems
Bachelor's
Customer relationship management
POS
Computer skills
College diploma
Business
Retail management
Communication skills
Retail sales

Full job description

Position Description:

We are hiring a Concierge (Retail) Manager for our Ottawa West locations. We are looking for energetic, highly motivated and results driven managers, who enjoy providing exceptional service to customers.

The Concierge Manager is a front line customer service representative for DYMON Storage, with responsibilities for sales, administration, maintenance, the professional delivery of exceptional customer experiences and the ongoing promotion of the DYMON brand. During one of two rotating shifts, each Concierge Manager serves as the “person in charge” (PiC) of the facility and oversees daily activities, supervising and supporting the Concierge Associates and handling any issues that arise with customers.

Key Responsibilities

Achieving targets established by management for leasing and sales of ancillary services by:

Leasing storage space to meet specific customer requirements;
Promoting and selling ancillary DYMON services such as DYMONBox, DYMONDoc, DYMONShred, DYMONVault and DYMON on Demand
Selling retail boxes and moving supplies.
Providing ongoing guidance and assistance to customers in their use of storage space.
Serves as the next level of authority in dealing with customer issues.
Ensures that commercial customer leads are referred to DYMON Business Solutions.
Performs data entry related to customer information, leases, payments, changes, move-outs and cancellations.
Assigns responsibility for, or performs routine cleaning, as required to maintain the DYMON standard of care and cleanliness; carries out regular inspections and creates service requests as required for IT, communications and facilities management.
Arrives before the store opening time and stays on site after closing to ensure all opening and closing activities, including sign-in and sign-out of Concierge Associates and other on site employees, are completed on time and recorded.
Ensures compliance with all company policies and procedures and all applicable legal/statutory requirements including health and safety, human rights and labour standards.
Prepares quarterly and annual Performance Evaluations for Concierge Associates; assists with creating development plans and makes recommendations for ongoing training.
Produces Shift Notes to thoroughly advise and inform the second shift and the District Manager/Director of issues and activities that are important to enable the seamless delivery of exceptional customer experiences.
Completes Incident Reports in accordance with Corporate Policy for all unusual events/accidents to inform the second shift and senior management of that any customer and employee issues are addressed, corrective action is taken and preventative measures are implemented to avoid similar incidents in the future.
Works with Concierge Associates to undertake rent collections; provides District Manager/Director with recommendations for legal action; oversees activities related to lien administration.
Prepares daily cash receipts for bank deposits; authorizes retail sales refunds; administers the petty cash fund; and requisitions storage move-out refunds.
Completes the scheduled inventory count on a weekly basis and requisitions new inventory to keep the store stocked at all times.
Books trucks and movers for customer move-ins and move-outs.
Compiles information and submits prescribed reports to the District Manager/Director.

Primary Objectives:

Proudly represent, promote and protect the DYMON Storage brand.
Actively contribute to providing our customers with exceptional value and experiences that consistently exceed expectations.
Supervise and support the Concierge Associates.
Deliver seamless transitions between shifts.
Assist the District Manager/Director in achieving overall business objectives.
Take pride in the position, develop a sense of ownership for the store, demonstrate passion for the role and build a successful career.

Required Knowledge, Skills & Abilities:

Strong written and verbal communication skills, in person and on the telephone, in English and French (preferably)
Proven track record in sales with consistent success in meeting or exceeding expectations.
Computer proficiency with a Windows Operating System, Microsoft Outlook, Word and Excel.
Superior customer service skills as evidenced by references and commendations.
Demonstrates high energy and positive engagement
Training in Conflict Resolution; knowledge of WHMIS and AODA.

Education & Experience:

College diploma or University degree in a business program (marketing, communications, public relations). The education requirement may be overlooked in favor of relevant work experience.
Five years experience in retail/service industry

Rated Competencies for this Position:

Reliability
Customer Focus
Problem Solving
Teamwork
Pride of Ownership
Process Compliance
Communication
Sales Focus
Directing Others
Integrity & Trust

Physical Demands & Environment:

This role requires a high level of physical mobility. Concierge Managers are required to inspect the property (interior and exterior), clean the building and equipment, operate a ride-on floor scrubbing machine and conduct customer tours. Periodically Concierge Managers may be required to assist with the lifting and moving of articles for customers, the retail operation, and/or DYMONBox.
Concierge Managers are required to maintain a professional, well groomed appearance at all times in accordance with the company policy. DYMON will provide uniforms and name tags which shall be worn at all times while on duty. Care and maintenance of uniforms is the responsibility of the employee.
Concierge Managers must be available for shift work.
Concierge Managers must have a valid Drivers License; may be required to operate Fleet vehicles.

Additional Information:

This job posting is for an existing position vacancy within our organization.

DYMON Storage is proud to give back to the community and support local, national and international charities. All employees are encouraged to participate in community events and charitable activities organized by DYMON, or through independent involvement.

Job Types: Full-time, Permanent

Pay: $39,000.00-$52,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Profit sharing
Store discount

Experience:

Retail Management: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

incident manager jobs in ottawa, on

Retail Manager | Ottawa West

Retail Manager | Ottawa East

Territory Operations Manager

Retail Manager | Ottawa East

Senior Manager, Technology Services

928 EN - EDC - IT Infrastructure Service Delivery Manager

Property Manager

Information Services (IS) Change Manager

People Risk Senior Manager

Property coordinator - Ottawa

Security Analyst (14 month Term)

Information Security Compliance Analyst

Director of IT Security (Remote Canada)

IT Service Management Lead

ITSM Support Analyst

Senior Project Manager

IT manager

Property Services Coordinator

Cyber Threat Analyst

Security Associate Manager - SOC L3

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