Ottawa, On It support team leader Jobs – 752 Openings This Week

Officer, Contact Centre Services
CMHC —Ottawa, ON
- $62,393.27–$77,991.59 a year
- Temporary
- Hybrid work
- Bilingual
- Microsoft Excel
- Customer service
Junior IT Support Technician
CIHI —Ottawa, ON
- $57,798–$67,997 a year
- Contract
- Bilingual
- Computer Science
- Customer service
Quick apply
12d
Customer Support & Implementation Specialist
Welbi —Ottawa, ON
- $55,000–$75,000 a year
- Full-time
- Remote
- Continuous improvement
- AI
- Communication skills
Quick apply
14d
Junior IT Support Technician
Canadian Institute for Health Information —Ottawa, ON
- $57,798–$67,997 a year
- Contract
- Bilingual
- Computer Science
- Customer service
3d
Executive Director
Canadian Federation of Medical Students —Ottawa, ON
- $80,000.00–$84,999.99 a year
- Full-time
- Bilingual
- Doctoral degree
- PMP
- Work from home
- Flexible schedule
Quick apply
Retail Store Transformation Team Leads and Merchandising Reps
Merchandising Consultants Associates —Ottawa, ON
- $18–$22 an hour
- Full-time
- Merchandising
- Hotel
- Time management
Quick apply
6d
Assurance Manager - Health Professional Group
GGFL —Ottawa, ON
- $92,000–$105,000 a year
- Full-time
- Communication skills
- Paid time off
Quick apply
Occupational Health & Safety (OH&S) Representative
FCi (Fleming Communications Inc.) —Ottawa, ON
- $65,000–$75,000 a year
- Full-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
1d
Corporate Controller (Contract – Maternity Leave Coverage)
Commissionaires Ottawa —Nepean, ON
- $118,000 a year
- Day shift
- Microsoft Excel
- English
- Microsoft Office
- Dental care
- Paid time off
Quick apply
Intermediate Project Manager
Adaptive Marine Solutions Inc. —Ottawa, ON
- Full-time
- Engineering
- Microsoft Office
- Project management
- Wellness program
- Disability insurance
Quick apply
11d
Life Insurance Agent - LLQP License Required - Remote
Specialty Life Insurance —Ontario
- $40,000–$160,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Retail sales
- Dental care
- Work from home
Quick apply
Registered Practical Nurse (RPN) - Bilingual
Stonemont Retirement Lifestyle —Gloucester, ON
- $32 an hour
- Bilingual
- CPR Certification
- English
Quick apply
Intermediate Project Manager
Adaptive Marine Solutions Inc. —Kanata, ON
- Full-time
- Engineering
- Microsoft Office
- Project management
- Wellness program
- Disability insurance
Quick apply
11d
Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Supervising experience
- Project management
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
13d
Pipefitter - Journeyperson
Aecon Construction Solutions Inc. —Ontario
- $51 an hour
- Overtime
- English
- Welding
- In-person
- Dental care
- Vision care
Quick apply
028 EN - Platform Owner, Automation Platforms
Export Development Canada | Exportation et développement Canada —Ottawa, ON
- $96,557–$128,743 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- Computer Science
- Relocation assistance
Quick apply
11d
Embedded Software Developer
Averian —Kanata, ON
- $100,000–$130,000 a year
- Full-time
- Computer Science
- Engineering
- English
- Disability insurance
- Dental care
Quick apply
Payroll & Benefit Manager
Commissionaires Ottawa —Nepean, ON
- From $100,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
- Dental care
- Paid time off
Quick apply
Registered Practical Nurse (RPN)
Stonemont Retirement Lifestyle —Gloucester, ON
- $30 an hour
- CPR Certification
- Supervising experience
- First Aid Certification
Quick apply
Fundraiser - Start This Week - $19/hr Guaranteed - Ottawa, ON
Public Outreach Consultancy Inc —Ottawa, ON
- From $19 an hour
- Part-time
- Bilingual
- English
- In-person
- Dental care
- Paid time off
Quick apply

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it support team leader jobs near ottawa, on

Officer, Contact Centre Services

CMHC -
Ottawa, ON

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Job details

Temporary | Full-time
$62,393.27–$77,991.59 a year

Qualifications

Bilingual
French
Microsoft Excel
Customer service
Post-secondary education
English
Microsoft Office
Communication skills

Full job description

Job Requisition ID: 12263

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC); Toronto (ON)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

Accrued vacation.
Annual individual performance bonus.
Group insurance coverage to support your well-being from day one.
Support towards your personal and professional growth with training, mentorship and more.
An inclusive workplace culture and environment.

About the role

Join the Corporate Call Centre Team, in the Bilingual Officer, Contact Centre Services position. In this role, you will deliver high‑quality client support and contribute to an exceptional client experience.

There are two temporary positions with a duration of 13 months and 24 months.

The Corporate Call Centre operates Monday to Friday from 8:00 AM to 6:00 PM (EST). You will be expected to work rotating shifts within these hours in a fast‑paced, high‑volume environment.

What you’ll do:

Act as a trusted customer service advisor, delivering high quality, knowledgeable, and professional support across all client interactions, while continuously enhancing the overall client experience.
Capture, analyze, and escalate client feedback and concerns, identifying trends and proposing practical solutions to improve service delivery and client satisfaction.
Work closely with internal business partners to refine, develop, and enhance client facing information, tools, and service delivery approaches across multiple channels.
Operate effectively within a virtual, collaborative team environment to ensure client inquiries and issues are addressed promptly, accurately, and in alignment with service standards.
Monitor and maintain accurate tracking of customer feedback, inquiries, and suggestions, ensuring data integrity, completeness, and actionable insights.
Respond to client inquiries with clarity and precision, consistently meeting established KPIs and SLAs while maintaining a client focused approach.
Contribute to continuous improvement initiatives by identifying opportunities to streamline processes, enhance service quality, and optimize the client experience.

What you should have:

A post-secondary education, or an equivalent combination of education and experience.
A minimum of three (3) years’ experience in a customer service or client support role.
A general understanding of CMHC programs, products, and services, or experience applying comparable knowledge in the housing, financial services, or public sector environment.
A result oriented, proactive, and technology savvy mindset, with demonstrated proficiency in AI tools, Microsoft Office Suite (including Excel), CRM systems, and contact centre technologies, and the ability to adapt and thrive in a dynamic, fast paced environment.
Strong oral and written communication skills in both official languages (English and French), with the ability to communicate complex information in a clear, accessible, and engaging manner to diverse client groups.
Excellent interpersonal and relationship building skills, with a demonstrated commitment to delivering outstanding customer service.
A proven experience working in high volume environments, managing multiple priorities while maintaining accuracy and attention to detail.
The ability to collaborate across teams and functions, contributing to a culture of accountability, responsiveness, and continuous improvement.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!

Apply Now

Refine Your Search

it support team leader jobs in ottawa, on

Officer, Contact Centre Services

Junior IT Support Technician

Customer Support & Implementation Specialist

Junior IT Support Technician

Executive Director

Retail Store Transformation Team Leads and Merchandising Reps

Assurance Manager - Health Professional Group

Occupational Health & Safety (OH&S) Representative

Corporate Controller (Contract – Maternity Leave Coverage)

Intermediate Project Manager

Life Insurance Agent - LLQP License Required - Remote

Registered Practical Nurse (RPN) - Bilingual

Intermediate Project Manager

Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON

Pipefitter - Journeyperson

028 EN - Platform Owner, Automation Platforms

Embedded Software Developer

Payroll & Benefit Manager

Registered Practical Nurse (RPN)

Fundraiser - Start This Week - $19/hr Guaranteed - Ottawa, ON

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