Pickering, On Technical account manager Jobs – 102 Openings This Week

Technical Service Manager
SCICAN —North York, ON
- From $90,000 a year
- Full-time
- Microsoft Powerpoint
- Engineering
- Maintenance
- Disability insurance
- Dental care
Quick apply
Technical Service Manager
SCICAN —North York, ON
- From $90,000 a year
- Full-time
- Microsoft Powerpoint
- Engineering
- English
- Disability insurance
- Dental care
Quick apply
National Account director– Industrial Solutions
MTLI Group of Companies —Markham, ON
- $110,819.44–$150,536.49 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
- Paid time off
- Vision care
Quick apply
Strategic Account Manager
Goldbeck Recruiting —Richmond Hill, ON
- CRM software
- Marketing
- Business development
Quick apply
Sr. Account Manager
Somerville Merchandising Inc. —Scarborough, ON
- $80,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Account Manager - Automotive
EBlock Inc. —Ontario
- $60,000–$80,000 a year
- Overtime
- Remote
- Sales
- English
- High school diploma or GED
- Dental care
- Paid time off
Account Manager, Ontario - Muehlstein
Ravago Americas —Ontario
- $75,000–$100,000 a year
- Remote
- Microsoft Word
- CRM software
- Microsoft Outlook
Quick apply
Territory Manager (East Toronto)
MT Talent Solutions Inc. —Whitby, ON
- $75,000 a year
- Full-time
- CRM software
- Business development
- Presentation skills
- Designated paid holidays
- Paid time off
Quick apply
6d
Customer Service Representative II
Can-Tech Services —Ajax, ON
- $29–$34 an hour
- Rotating shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Quick apply
12d
Python Development Team Lead
Kortext —Ontario
- $100,000–$115,000 a year
- Full-time
- Remote
- Azure
- Salesforce
- SQL
- Dental care
- Paid time off
Quick apply
Associate Account Manager - Equipment
Trane Technologies —Markham, ON
- $80,300 a year
- Full-time
- Engineering
- Bachelor's
- Travel
Commercial HVAC Account Manager
MT Talent Solutions Inc. —Scarborough, ON
- $75,000–$85,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Work from home
Quick apply
Senior IT Auditor
ISG Search Inc —Markham, ON
- $90,000–$115,000 a year
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Presentation skills
- Dental care
- Vision care
Quick apply
Inside Sales Technical Support
Teams Personnel —Scarborough, ON
- $25–$30 an hour
- Full-time
- Engineering
- Business development
- In-person
Quick apply
14d
Territory Manager (Outside Sales)
Staffinity Inc. —Ontario
- $90,000–$120,000 a year
- Full-time
- Remote
- Salesforce
- Business development
- Travel
- Disability insurance
- Dental care
Quick apply
4d
Technical Account Manager
Andorix —North York, ON
- $80,000–$90,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer Science
- Engineering
Quick apply
7d
Territory Manager
SKF —Scarborough, ON
- $112,000–$126,000 a year
- CRM software
- Marketing
- Customer service
- Tuition reimbursement
- Employee assistance program
Service Desk Analyst
Town of Ajax —Ajax, ON
- $38.06–$40.77 an hour
- Full-time
- Research
- Windows
- Administrative experience
- Wellness program
3d
Manager, Premium Support
OpenText —Richmond Hill, ON
- $92,320–$138,480 a year
- Business development
- Bachelor's
- Travel
- Paid time off
7d
Regional Sales Manager - Ontario
TRIGO Global Quality Solutions —Pickering, ON
- From $80,000 an hour
- Full-time
- Hybrid work
- CRM software
- Marketing
- Engineering
Quick apply

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technical account manager jobs near pickering, on

Technical Service Manager

SCICAN
North York, ON

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Job details

Permanent | Full-time
From $90,000 a year

Qualifications

Microsoft Powerpoint
French
Equipment repair
Spreadsheets
SAP
Coaching
Engineering
Key account management
Maintenance
English
Quality management
Technical support
Quality improvement leadership
Project management
Presentation skills
Bachelor's
Team management
Client services
Mentoring
Customer service orientation
Customer support
Budgeting
Training & development
Cross-functional collaboration
Communication skills
ISO 13485
Team coordination
Cross-functional communication

Full job description

Overview

We are seeking a dynamic and highly skilled Technical Service Manager to lead our Medical Devices Equipment technical support operations and ensure exceptional service delivery.

Please Note: This is a hands-on mechanical, electronic, and clinical hardware service management role. It is focused on the physical repair, calibration, and maintenance of SciCan medical/dental device equipment (e.g., sterilization and infection control systems). This is NOT an IT, software, or network administration position.

In this pivotal role, you will oversee all functions within the SciCan Technical Service Department and is accountable for building and maintaining an efficient, productive work environment. The Technical Service Manager is responsible for achieving measurable corporate goals, customer satisfaction targets, and other objectives as assigned.

The Manager is a hands-on technical troubleshooting resource who ensures efficient department operations, including physical repair processes for our Medical Device Equipment, turnaround times, and dealer and end-user satisfaction. The incumbent collaborates closely with cross-functional partners to achieve shared objectives and fosters a customer-service mindset within a team-driven environment. Your leadership will empower teams to resolve complex electro-mechanical technical issues efficiently while maintaining a focus on customer satisfaction. This is an exciting opportunity for a proactive professional with strong project management, multilingual abilities, and excellent communication skills to make a significant impact in a fast-paced medical manufacturing environment.

Job Duties and Responsibilities:

Oversee the Technical Service Department and ensure effective management of people, processes, budget, administration, audits, goals, training initiatives, and quality systems.
Provide leadership, coaching, and mentoring; support career development; and proactively plan resource utilization and capacity to deliver services.
Prepare, manage, and monitor departmental budgets.
Develop, implement, and administer training procedures, support policies, and documentation for service processes.
Create and maintain a knowledge base of known issues and resolutions.
Partner with Sales and customers to understand market expectations and expand and deliver professional services offerings.
Collaborate with indirect-reporting team members and third-party partners to deliver services efficiently and on schedule.
Manage escalated client support issues and coordinate with internal account teams to ensure timely resolution.
Drive exceptional customer experience by meeting or exceeding service-level objectives (SLOs) and service-level agreements (SLAs), including direct engagement with customers and key accounts.
Identify and track relevant Repair and Call Center KPIs aligned with our US Technical Service Department.
Champion execution and continuous improvement of the G4 protocol, with a focus on customer and dealer satisfaction and experience.
Deliver and oversee training for SciCan service technicians and dealer technicians.
Maintain training records for SciCan service employees, customers, and dealers, as applicable.
Coordinate repairs and ensure work is completed in accordance with SciCan policies, manufacturer specifications, and customer requirements, including checklist/protocol adherence.
Reconcile spare parts reports with the Sr. Customer Service Manager.
Promote and review the 5S program; support external audit compliance; and maintain safety requirements.
Monitor and document information required to maintain compliance with ISO 13485, MDSAP, and MDR requirements.
Collaborate with R&D, PM, and Marketing to deliver Technical Service Bulletins, product service manuals, and digital updates via the Updates web page.
Collaborate with US Technical Service team to leverage best practices, share knowledge and create synergies.
Participate in Product Platform meetings and communicate key findings and actions to team members.
Track, review, and approve biweekly timesheets for payroll processing and submission to HR/Payroll.
Oversee refurbished equipment allocation and inventory levels.

Education and Experience Requirements:

Undergraduate degree in a technical and/or engineering discipline is preferred.
Eight to ten years of progressive management experience, preferably in the medical industry.
Excellent English communication skills (written and verbal).
Bilingual English/French is a strong asset.
Strong presentation skills.
Proficiency with Microsoft Excel and PowerPoint; experience with SAP or similar systems is an asset.

Interested candidates , please email a copy of your resume to : [email protected]

We thank all candidates for their interest in SciCan. Candidates that meet the above requirements will be contacted for an interview. No phone calls please.

We offer : Competitive compensation, comprehensive Benefit & Pension program, continuing education reimbursement program, Fun & Positive team environment, to name a few. You may learn more about SciCan business and products by visiting our website at www.scican.com.

By applying and submitting your resume to our job posting, candidate acknowledges and confirms that the submitted resume is true and that the candidate is able to provide evidence of academic achievement or other information as required. You also confirm you are legally eligible to work in Canada.

SciCan strongly believes that diversity in the workplace is essential to our success. We are an equal opportunity employer and we value diversity in its workforce, encouraging applications from all qualified individuals. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.

Job Types: Full-time, Permanent

Pay: From $90,000.00 per year

Benefits:

Company pension
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Application question(s):

How many years of field service repair of products/equipment experience do you have?
Have you managed a team of field and bench technicians for product equipment repairs ?
Are you legally authorized to work in Canada?

Work Location: In person

Quick apply

Refine Your Search

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