Quebec Province Helpdesk support Jobs – 75 Openings This Week

Bilingual IT Help Desk Support
Beyond Bilingual Inc. —Mont-royal, QC
- Up to $60,000 a year
- Full-time
- English
- Windows
- Microsoft Office
- Dental care
- Tuition reimbursement
Quick apply
Technical Support Specialist – Monday & Tuesday Hybrid position
Solai and Cameron Technologies —Montréal, QC
- $18 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- English
- Windows
- Dental care
- Paid time off
Quick apply
2d
Technicien(ne) soutien technique TI Niveau III
Groupe Robert —Boucherville, QC
- Day shift
- English
- Travel
- Organizational skills
Quick apply
Technicien en informatique (Trois-Rivières)
Marmen Inc. —Mauricie, QC
- Full-time
- Computer Science
- Customer service
- Maintenance
- Employee assistance program
Quick apply
Assistant(e) administratif(ve) bilingue - Jeunes diplômés bienvenus ! / Bilingual Office Assistant
Quantum Management Services —Dorval, QC
- $50,000–$55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
Quick apply
Senior ITSM Specialist
The Group Master —Montréal, QC
- $100,000–$120,000 a year
- Hybrid work
- Computer Science
- PMP
- DevOps
- Disability insurance
- Dental care
Quick apply
IT Help Desk Support - Bilingual
YM inc —Mont-royal, QC
- $50,000–$60,000 a year
- Full-time
- English
- Microsoft Office
- Analysis skills
- Store discount
- Dental care
Quick apply
IT Help Desk Support - Bilingual
YM inc —Mont-royal, QC
- Full-time
- English
- Microsoft Office
- Analysis skills
- Store discount
- Dental care
Quick apply
Représentant bilingue du service à la clientèle - Automobile
EBlock Inc. —Quebec Province
- $50,000–$60,000 a year
- Weekends as needed
- Remote
- English
- High school diploma or GED
- Analysis skills
- Dental care
- Paid time off
IT Support Specialist
Lasso Informatics Inc Lasso Informatique Inc —Montréal, QC
- $55,000–$75,000 a year
- Full-time
- Hybrid work
- APIs
- AI
- Python
Quick apply
Customer Support Specialist
Zeffy —Montréal, QC
- $62,000–$72,000 a year
- Full-time
- Hybrid work
- English
- Continuous improvement
- AI
IT Support Specialist
Eye T Consulting —Montréal, QC
- From $40,000 a year
- Full-time
- Computer Science
- Windows
- Organizational skills
Quick apply
10d
Analyste Support IT / IT Support Analyst (Bilingual)
Keyloop —Montréal, QC
- Azure
- Customer service
- Windows
Desktop Support Specialist
Info-Ways —Quebec City, QC
- Contract
- Research
- Mentoring
Quick apply
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Gatineau, QC
- Windows
- Microsoft Office
- Communication skills
Technical Support Analyst
BDO —Montréal, QC
- Full-time
- Microsoft Outlook
- English
- Windows
- Paid time off
IT Store Support Technician
Ardene —Laval, QC
- Full-time
- Maintenance
- English
- Windows
Quick apply
Service Desk Technician L2
Milestone Technologies, Inc. —Montréal, QC
- Microsoft Outlook
- Windows
- High school diploma or GED
1d
IT Technician
Stingray Media Group —Montréal, QC
- Full-time
- Computer science
- Computer Science
- English
- Language training provided
10d
Technicien Centre Assistance AQ (6 mois) / QA Helpdesk Technician (6 months)
Keywords Studios —Montréal, QC
- Full-time
- Inventory management
- No university degree
- Scripting
- Employee assistance program
Quick apply
8d

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helpdesk support jobs near quebec province

Bilingual IT Help Desk Support

Beyond Bilingual Inc.
Mont-royal, QC

Quick apply

Job details

Permanent | Full-time
Up to $60,000 a year

Qualifications

French
Desktop support
Post-secondary education
Process improvement
English
Windows
Microsoft Office
Analysis skills
Computer hardware
Client services
Remote access software
Ticket management systems
Customer service orientation
Computer networking
Organizational skills
Technical writing
MacOS
Customer support
Communication skills
Client interaction
Time management
Mobile devices
VPN

Full job description

Bilingual IT Help Desk Support

Location: Mont-Royal, Montreal
Job Type: Full-Time, Permanent
Work Arrangement: 100% Onsite (Corporate Office)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM (1-hour lunch)
Salary: up to $60,000

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

Company-paid health, dental, and vision benefits (after 6 months)
Employee discounts
Casual dress code Comprehensive training and onboarding
Supportive, family-oriented work atmosphere Tuition reimbursement opportunities
Tremendous career advancement potential

Job Overview

The Bilingual IT Help Desk Support role is responsible for providing user support and customer service for company-supported computer applications and platforms. This position is focused on troubleshooting problems and advising users on the most appropriate course of action to resolve technical issues.

Duties and Responsibilities

Act as the primary point of contact for users, handling inquiries related to support, policies, and procedures.
Assign and escalate technical issues to the appropriate IT Systems Support technician, supporting corporate offices. There are a total of 10 corporate offices, with 4 being directly supported by this role.
Maintain ongoing communication with users, ensuring they are always informed about the status of their support tickets.
Follow up with assigned personnel to ensure that reported problems are resolved in a timely manner.
Document and maintain solutions within the appropriate support systems for future reference.
Escalate recurring or unresolved problems to the IT Support Team Lead after all troubleshooting efforts have been made.
Proactively identify opportunities for improvement and collaborate with the Manager, IT Support, to implement processes that enhance Help Desk operations.

Qualifications

Post-secondary education in a related field or an equivalent combination of education and experience
At least one year of experience in an information technology role, specifically in providing computer support.
Strong understanding of Windows 11/8, Mac OSX, and Microsoft Office applications.
Experience with Windows domain networking, local area networking, remote access software, VPN, and virtual machine (VM) technology troubleshooting.
Background in end-user support, including assisting and training users.
Technical writing skills.
Proficiency in Microsoft Office.

Related Work Skills

Ability to build effective relationships with users.
Strong verbal and written communication skills.
Team player who works well in collaborative environments.
Effective time management and multitasking abilities.
Excellent organizational skills and the ability to prioritize multiple tasks.
Proven ability to perform well under pressure and meet deadlines.
Strong analytical and problem-solving skills.
Solid technical understanding and the capacity to learn new programs quickly.
Self-motivated, energetic, and able to adapt quickly to changes.
Willingness to work a flexible schedule as needed.

Job Types: Full-time, Permanent

Application question(s):

Are you fully bilingual in French and English, with the ability to support users professionally in both languages?
How many IT support/help desk tickets do you typically handle per day?
What types of IT support tickets do you have the most experience resolving?
Do you have hands-on experience troubleshooting printer issues, including printer drivers, print queues, network printers, or multi-function printers?
Do you have experience supporting macOS users in a professional IT environment? If yes, what types of Mac issues have you supported?
Have you supported Android scanners, Zebra devices, handheld scanners, or similar wireless devices from an IT troubleshooting perspective?
Are you comfortable troubleshooting hardware issues remotely, such as a laptop that will not power on, before recommending replacement or an in-office visit?
What ticketing system have you used in previous IT support roles?
This role is 100% onsite in Mont-Royal, Montreal, Monday to Friday from 8:00 AM to 5:00 PM. Are you able to commit to this schedule and location?

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in quebec province

Bilingual IT Help Desk Support

Technical Support Specialist – Monday & Tuesday Hybrid position

Technicien(ne) soutien technique TI Niveau III

Technicien en informatique (Trois-Rivières)

Assistant(e) administratif(ve) bilingue - Jeunes diplômés bienvenus ! / Bilingual Office Assistant

Senior ITSM Specialist

IT Help Desk Support - Bilingual

IT Help Desk Support - Bilingual

Représentant bilingue du service à la clientèle - Automobile

IT Support Specialist

Customer Support Specialist

IT Support Specialist

Analyste Support IT / IT Support Analyst (Bilingual)

Desktop Support Specialist

Desktop Support Engineer (Dispatch /Part-Time)

Technical Support Analyst

IT Store Support Technician

Service Desk Technician L2

IT Technician

Technicien Centre Assistance AQ (6 mois) / QA Helpdesk Technician (6 months)

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