Remote Product support product technical support Jobs – 2179 Openings This Week

Product Technical Support Agent
SOMFY Group —Mississauga, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Salesforce
- Windows
- Microsoft Office
- Dental care
- Paid time off
Quick apply
Sales Representative - AVS Department
Spectrum Telecom Group Ltd. —Timmins, ON
- $54,000–$60,000 a year
- 8 hour shift
- Inventory control
- Sales
- Marketing
- Disability insurance
- Dental care
Quick apply
Remote Field Technician (Mechanic)
Brunswick Lift Rentals —Dieppe, NB
- $32–$40 an hour
- Full-time
- Heavy lifting
- Schematics
- Mechanic experience
- Designated paid holidays
- Disability insurance
Quick apply
Remote Field Technician (Mechanic)
Brunswick Lift Rentals —Dartmouth, NS
- $32–$40 an hour
- Full-time
- Heavy lifting
- Schematics
- Mechanic experience
- Designated paid holidays
- Disability insurance
Quick apply
Electrical Systems Integration - Aerospace
GAL AeroStaff —Toronto, ON
- $100,000–$120,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's
- Dental care
- Paid time off
Quick apply
Manager, CQV
Applied Pharmaceutical Innovation —Edmonton, AB
- Temporary
- Engineering
- Master's degree
- Project management
- Paid time off
- Work from home
Director, Validation
Applied Pharmaceutical Innovation —Edmonton, AB
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Paid time off
- Work from home
Manufacturing Process Technologist
Chemelex —Trenton, ON
- $75,000–$80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- AutoCAD
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
VP, Finance
Applied Pharmaceutical Innovation —Edmonton, AB
- Full-time
- Management
- Finance
- Master's degree
- Disability insurance
- Dental care
Digital Customer Engineer
TP Canada —Toronto, ON
- $75,000 a year
- Full-time
- Computer Science
- Salesforce
- Java
1d
Electrical Systems Integration - Aerospace
GAL AeroStaff —Montréal, QC
- $100,000–$120,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's
- Dental care
- Paid time off
Quick apply
Two-way Radio Installer, Radio Services Department
Spectrum Telecom Group Ltd —Greater Sudbury, ON
- From $26 an hour
- 8 hour shift
- Customer service
- Maintenance
- English
- Disability insurance
- Dental care
Quick apply
Product Support Specialist II
IBC Technologies Inc. —Burnaby, BC
- $64,000–$74,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Plumbing
- Paid time off
9d
Product Support Specialist II
IBC Technologies —Burnaby, BC
- $64,000–$74,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Plumbing
- Paid time off
9d
Specialist, Engineering
Applied Pharmaceutical Innovation —Edmonton, AB
- Full-time
- AutoCAD
- Engineering
- Bachelor's
- Dental care
- Paid time off
Lead Product Engineer, Integrations
servicePath —Ontario
- Full-time
- Remote
- Salesforce
- In-person
- AI
Quick apply
Dental Software Technical Support
ClearDent —Burnaby, BC
- $42,500–$49,500 a year
- Full-time
- Salesforce
- English
- Windows
- Profit sharing
- Wellness program
Quick apply
5d
RF Systems Engineer
Agile Electromagnetics —Kanata, ON
- $90,000–$140,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- System design
- Disability insurance
- Dental care
Quick apply
2d
Manufacturing Engineer (Furniture)
BRC Business Enterprises Ltd —Georgetown, ON
- From $65,000 a year
- Overtime
- Hybrid work
- Engineering
- Research
- Project management
- Dental care
- Work from home
Quick apply
Computer System Validation Specialist (Hardware and Software)
Applied Pharmaceutical Innovation —Edmonton, AB
- Temporary
- Computer Science
- Engineering
- ERP systems
- Dental care
- Paid time off

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Product Technical Support Agent

SOMFY Group -
Mississauga, ON

Quick apply

Job details

Full-time
$55,000–$65,000 a year

Qualifications

Access control systems
SAP
Salesforce Platform
Salesforce
iOS
Complaint handling
Windows
Android
Microsoft Office
Bachelor's
Customer service orientation
Organizational skills
Standard operating procedures (SOPs)
Communication skills
Client interaction
Zigbee
Help desk

Full job description

Company Description

INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.

Job Description

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as motorized access control solutions such as gate openers, garage door openers, traffic and safety bollards and automatic gate systems. This role is responsible for providing expert-level technical support. Assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products.

Technical support & internal product support by phone, emails, and web cases through Salesforce
Provide step-by-step instructions to fix technological issues
Access instruction manuals to help users utilize their software or hardware properly
Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer.
Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution.
Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions
Accurately gather and record customer information, issues, and solutions using Salesforce and other software
Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards
Work with Technical Support manager to ensure and find solutions to more complex issues
Perform other duties assigned by the Technical Support Manager

Qualifications

Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers
Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.
Proven experience with problem-solving skills to deliver the highest level of service excellence
1-2 years of after-sales product technical support experience
Ability to work both independently and as part of a best-in-class team
Self-motivated, ability to thrive in a fast-moving and constantly evolving environment
Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
Ability to multitask, prioritize, and manage time effectively
Strong phone skills and active listening
Accept constructive criticism and customer feedback regarding their experience
Positive attitude, willingness to learn, team player, outgoing, patient, and genuine
Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.)
Experience with CRM systems and practices (Salesforce, SAP)
College or Bachelor’s degree and/ or proven career path to excellence in customer support
Experience in a product technical support role.
Tech savvy (Android, IOS, Smart Home Technology)
Proficiency in Windows and Office 365 suite

Additional Information

9-hour work day (including 1 hour lunch)
Schedule Flexibility: Must be available to work either 8:00 a.m. – 5:00 p.m. or 11:00 a.m. – 8:00 p.m. EST based on business needs.
Optional work from home on Monday and Friday after the initial training period
Work with BFT and Somfy, two globally recognized brands in automation and smart control solutions.
Gain expertise in innovative access control and automation technologies.
Opportunities for professional growth and training in a fast-evolving industry.
A collaborative and supportive work environment focused on technical excellence and customer satisfaction.
At Somfy, we care about our employees. We offer a comprehensive corporate benefits package, including a variety of health plan options. Dental, vision,401k with a matching program, generous PTO and sick time, an employee fitness program, and more

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.

Quick apply

Refine Your Search

product support product technical support jobs in remote

Product Technical Support Agent

Sales Representative - AVS Department

Remote Field Technician (Mechanic)

Remote Field Technician (Mechanic)

Electrical Systems Integration - Aerospace

Manager, CQV

Director, Validation

Manufacturing Process Technologist

VP, Finance

Digital Customer Engineer

Electrical Systems Integration - Aerospace

Two-way Radio Installer, Radio Services Department

Product Support Specialist II

Product Support Specialist II

Specialist, Engineering

Lead Product Engineer, Integrations

Dental Software Technical Support

RF Systems Engineer

Manufacturing Engineer (Furniture)

Computer System Validation Specialist (Hardware and Software)

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