Terrace, Bc Customer experience manager Jobs – 29 Openings This Week

Human Resources Manager
CityWest Cable and Telephone Corp —British Columbia
- $90,000–$100,000 a year
- Full-time
- Remote
- Microsoft Office
- Bachelor's
- Continuous improvement
- Store discount
- Wellness program
Quick apply
Store Manager (TERRACE)
Dollarama L.P. —Terrace, BC
- $27.70 an hour
- Weekends as needed
- Inventory management
- Customer service
- Merchandising
- Flexible schedule
Quick apply
Account Executive - Dealer
Durabuilt Windows & Doors —British Columbia
- Full-time
- Marketing
- Customer service
- Salesforce
Quick apply
13d
Assistant Team Leader
Dollarama —Terrace, BC
- $19.90–$20.30 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
12d
Customer Service Supervisor
Graymont —British Columbia
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Team management
Client Care Manager
TLC Solutions —Terrace, BC
- $65,000–$70,000 a year
- Full-time
- CRM software
- Mentoring
- Communication skills
Quick apply
12d
Assistant Department Manager, Centre of Store
Save-On-Foods —Terrace, BC
- $19.25–$22.60 an hour
- Part-time
- Customer service
- Mentoring
- Training & development
- Tuition reimbursement
Terrace Standard Multimedia Sales Representative
Black Press Media —Terrace, BC
- $50,000 a year
- Full-time
- Customer service
- Business development
- Communication skills
Assistant Department Manager, Produce
Save-On-Foods —Terrace, BC
- $19.25–$22.60 an hour
- Part-time
- Customer service
- Mentoring
- Training & development
- Tuition reimbursement
Store Manager (Relocation to Iqaluit, NU)
The North West Company —Canada
- Full-time
- Sales
- Customer service
- Merchandising
Area Sales Manager - Southern Alberta (Lethbridge)
Bidadoo Inc —Canada
- $80,000–$176,000 a year
- Full-time
- Remote
- CRM software
- Customer service
- Business development
Quick apply
Business Development Manager- Canada
GNB Global Inc. —Canada
- From $70,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
- Dental care
- Paid time off
Quick apply
Total Rewards Analyst - US Benefits (12-18 month contract)
Chemtrade —Canada
- $65,000–$80,000 a year
- Contract
- Remote
- Customer service
- Analysis skills
- Continuous improvement
- Dental care
- Vision care

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Human Resources Manager

CityWest Cable and Telephone Corp -
British Columbia

Quick apply

Job details

Full-time
$90,000–$100,000 a year

Qualifications

Facilitation
Benefits administration
Term negotiation
Return-to-work coordination
Return-to-work program management
Coaching
Employee relations
Workplace safety policies
Talent acquisition
ADP
Microsoft Office
Performance management
Change management
Hiring
Bachelor's
Continuous improvement
HR sourcing
Decision making
Customer service orientation
Recruiting
Occupational Health and Safety (OHS) regulations
Organizational skills
Contracts
Interviewing
Alternative dispute resolution
Budgeting
Human Resources
Communication skills
Payroll processing

Full job description

Overview
CityWest is growing and evolving, and our Human Resources team plays a vital role in supporting that growth. This is an opportunity for a seasoned professional with excellent technological aptitude who thrives in a dynamic environment where routine is not the norm — a role that shifts with the needs of the business and rewards adaptability, sound judgment, impeccable attention to detail, exceptional organizational skills, and the ability to apply practical solutions to everyday challenges. The Human Resources Manager is responsible for shaping the employee experience, strengthening our workplace culture, and ensuring our people practices keep pace with the organization's expanding needs. This is a hands-on role for an experienced professional who enjoys taking ownership, delivering results, and serving employees, leaders, and the organization through practical HR solutions.

Accountabilities

Talent Management

Leads and delivers the end-to-end talent acquisition process, including sourcing, testing, interviewing, background checks, hiring and onboarding.
Manages offboarding processes, including exit interviews, equipment returns, and termination administration.
Coaches people leaders through the employee performance management process.

Labour & Employee Relations

Provides guidance and support on employee and labour relations matters across the organization, including collective agreement interpretation, grievance administration, workplace investigations, and employee relations support for both unionized and exempt employees.
Ensures accurate and consistent application of relevant legislation, collective agreements, terms and conditions of employment, policies, and procedures.

Employee Engagement & Culture

Plans, coordinates, and delivers employee engagement and culture initiatives for both on-site and remote employees.

Health, Safety

Leads and administers the Company's Occupational Health & Safety program in compliance with the Canada Labour Code, including chairing the Workplace Health & Safety Committee and ensuring committee actions are completed in a timely manner.

Compensation, Payroll & Benefits

Administers and maintains the organization's timekeeping system, including reviewing employee time records.
Processes salary changes, vacation entitlements, and banked time.
Prepares and processes payroll information and change forms.
Administers employee benefits programs and acts as primary liaison with benefits providers.

HR Operations

Retains historical human resource records and maintains thorough documentation for all employee matters.
Completes Stats Canada reporting and other government reporting.
Administers and maintains HR information systems (e.g., ADP, Synerion), ensuring data integrity.
Prepares HR metrics and reports (e.g., turnover, headcount, absenteeism) for senior leadership.
Develops a thorough understanding of the business to provide practical, informed HR advice and solutions.
Provides consultation and coaching to leaders on disability management matters, and coordinates employee support programs, including workplace accommodations and return-to-work planning.
Develops and manages the HR department budget.
Identifies and actions opportunities to streamline and automate HR processes.
Other duties as required

Skills and Competencies

Demonstrated consultation, facilitation and relationship building skills, with the ability to work effectively across an internal client-base, cross-divisional teams, and external union administration.
Excellent communication and interviewing skills, with the ability to deal tactfully and diplomatically with employees at all levels of the Company.
Excellent problem-solving, organizational skills, analytical reasoning, and practical decision-making skills, with sound judgment and objectivity.
Impeccable attention to detail.
Demonstrated ability to work effectively and productively with considerable independence.
Thrives in an environment where priorities shift frequently and is able to effectively manage multiple competing demands.
High energy, goal-oriented, and customer service focused, with a demonstrated ability to drive continuous improvement.
Strong negotiation skills, with comfort making difficult decisions and having challenging conversations.
Must maintain confidentiality and exercise discretion when handling sensitive employee and organizational information.
Ability to lead and support organizational change management initiatives.
Strong drive to automate and modernize HR processes.

Education and Experience

Bachelor's degree with a major in human resources management or a related field of study.
Minimum ten (10) years of progressively responsible, hands-on human resources experience across a broad range of HR disciplines, including a minimum of five (5) years in a unionized environment.
Exceptional written and verbal communication.
Experience in ADP and Synerion an asset.
Excellent knowledge of employment and labour legislation and government policies (i.e. Canada Labour Code, Employment Standards, Labour Relations Code, Employment Equity, etc).
Exceptional technology aptitude, including advanced Microsoft Office proficiency.
Experience with grievance handling, arbitration, and contract negotiation processes.

Expectations

Willingness to travel across the communities within CityWest's operating area.
Work outside normal business hours will be required (payroll processing, response to workplace incidents, etc.)
Maintains strict confidentiality and manages conflicts of interest appropriately.

Pay: $90,000.00-$100,000.00 per year

Benefits:

Casual dress
Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
Store discount
Vision care
Wellness program
Work from home

Application question(s):

Describe your direct experience managing labour relations, including grievance handling and collective bargaining
Years of experience with ADP payroll system
Years of experience with Synerion time tracking system
Years of experience administering benefits programs
Comment on ability to automate processes

Experience:

Human resources experience in a unionized environment: 5 years (required)
Human resources: 10 years (required)

Work Location: Remote

Quick apply

Refine Your Search

customer experience manager jobs in terrace, bc

Human Resources Manager

Store Manager (TERRACE)

Account Executive - Dealer

Assistant Team Leader

Customer Service Supervisor

Client Care Manager

Assistant Department Manager, Centre of Store

Terrace Standard Multimedia Sales Representative

Assistant Department Manager, Produce

Store Manager (Relocation to Iqaluit, NU)

Area Sales Manager - Southern Alberta (Lethbridge)

Business Development Manager- Canada

Total Rewards Analyst - US Benefits (12-18 month contract)

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