Toronto, On Human performance lead Jobs – 3184 Openings This Week

Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Toronto, ON
- $110,000–$115,000 a year
- Contract
- Hybrid work
- Analysis skills
- Mentoring
- Analytics
- Paid time off
- Employee assistance program
Data Lead
Roadpost —Etobicoke, ON
- $190,000–$210,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's
- Dental care
Quick apply
Employee Experience Manager
Definity Financial Corporation —Toronto, ON
- $88,000–$138,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Presentation skills
- Tuition reimbursement
- Paid time off
Solutions Architect
Rothmans, Benson & Hedges —Toronto, ON
- $145,416 a year
- Full-time
- Computer Science
- Engineering
- System design
Regional Manager, Ontario - Production & Operations
Ecotex Healthcare Linen Service —Mississauga, ON
- Full-time
- Customer service
- Business development
- Contracts
- Disability insurance
- Dental care
Quick apply
Senior Development Manager
Beedie —Etobicoke, ON
- $148,000–$180,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Contracts
Team Lead, Solution Architecture (Direct Reports)
QuadReal Property Group —Toronto, ON
- $130,000–$160,000 a year
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Supervising experience
- Dental care
- Paid time off
Senior Manager, Pension Knowledge & Enablement
CAAT Pension Plan —Toronto, ON
- Full-time
- Bachelor's
- Team management
- Financial services
- Wellness program
Quick apply
Director, Total Rewards
Career Contacts —Toronto, ON
- $130,000–$170,000 a year
- Full-time
- Finance
- Bachelor's
- Team management
- Store discount
- Dental care
Quick apply
Bilingual Community Resource Navigator (Service Navigator)
Findhelp Information Services —Toronto, ON
- $30.89–$33.90 an hour
- Weekends as needed
- Hybrid work
- English
- Databases
- Computer skills
- Disability insurance
- Dental care
B2B Sales Supervisor - AI Platform
TP Canada —Toronto, ON
- Full-time
- Salesforce
- Business development
- Analysis skills
- Dental care
- Tuition reimbursement
Senior Financial Analyst – Vehicles & Consolidation
Toyota —Scarborough, ON
- $89,100–$117,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Dental care
- Paid time off
Internal Controls Director
Pala Interactive Canada —Toronto, ON
- $100,000–$130,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
Manager, Investment Operations (Public Markets)
CAAT Pension Plan —Toronto, ON
- $125,800–$157,200 a year
- Full-time
- Finance
- Bachelor's
- Continuous improvement
- Wellness program
Quick apply
Business Operations Unit Manager
IFDS Group —Toronto, ON
- $71,000–$90,000 a year
- Hybrid work
- Research
- Continuous improvement
- Team management
- Employee assistance program
10d
Director, Learning & Development
Career Contacts —Toronto, ON
- $160,000–$180,000 a year
- Full-time
- Education
- Bachelor's
- Team management
- Store discount
- Disability insurance
Quick apply
Configuration Lead MES
Sanofi EU —Toronto, ON
- $125,300.00–$180,966.66 a year
- Azure
- Computer Science
- Up to 50% travel
President and CEO
Evo Radiologic Consultants Inc. —Toronto, ON
- From $52.63 an hour
- Weekends as needed
- Hybrid work
- Management
- Doctoral degree
- English
- Dental care
- Paid time off
Quick apply
VP, Corporate Actuarial
IVARI —Toronto, ON
- Full-time
- Bachelor's
- Accounting
- Mentoring
Quick apply
4d
Human Resources Director
Confidential —Scarborough, ON
- $80,000–$150,000 a year
- Full-time
- Analysis skills
- Supervising experience
- Project management
Quick apply
3d

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human performance lead jobs near toronto, on

Global Senior Manager, Customer Happiness (1 year contract)

DECIEM -
Toronto, ON

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Job details

Contract
$110,000–$115,000 a year

Qualifications

Operations management
Call center experience
Coaching
Strategic leadership
Quality management
Performance management
Quality improvement leadership
Change management
Analysis skills
Workforce planning strategy
Quality assurance
Data-driven outcome evaluation
Decision making
Mentoring
Customer service orientation
Cross-functional collaboration
Team motivation
Cross-functional communication
Business process improvement
Analytics

Full job description

WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Global Senior Manager, Customer Happiness to join us on a 12-13 month contract who will lead our global Customer Happiness Operations team, driving operational excellence, coaching high-performing leaders, and continuously improving the customer experience across every touchpoint. This is a unique opportunity for a strategic, people-first leader who thrives in fast-paced environments, loves solving complex operational challenges, and is passionate about delivering exceptional experiences for both customers and teams.

This is a hybrid role (3 days in office) based in our Toronto office.

PAY RANGE

The anticipated base salary for this position is $110,000 to $115,000.

Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.

WHAT YOU’D BE DOING IN THIS ROLE

Lead a global Customer Happiness team across North America, EMEA, and APAC to deliver exceptional customer experiences
Own the operational performance of the Customer Happiness function, monitoring key metrics such as CSAT, response times, resolution times, backlog, forecasting, scheduling, and service quality
Partner with regional leaders to optimize workforce planning, resource allocation, and operational efficiency while ensuring teams are set up for success during peak business periods
Drive continuous improvement by identifying operational gaps, implementing scalable processes, and leading change management initiatives that enhance both the customer and employee experience
Champion quality by overseeing the global Quality Assurance program, establishing standards, and coaching leaders to continuously elevate service excellence
Collaborate cross-functionally with teams including Brand, Digital, Technology, IT, Supply Chain, Retail, Regulatory, Legal, and Learning & Development to improve the end-to-end customer journey
Analyze customer insights, operational reporting, and performance trends to make data-driven decisions that improve service delivery and business outcomes
Lead, mentor, and develop leaders through regular coaching, performance management, and succession planning to build a high-performing and engaged global team
Support the rollout of new tools, technologies, policies, and operational initiatives while ensuring successful adoption across multiple global regions
Foster a collaborative, customer-first culture that balances operational efficiency with delivering thoughtful, human-centered customer experiences

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

6+ years of management experience leading customer support, customer experience, or contact centre operations, including managing leaders and developing high-performing teams
Strong operational mindset with experience owning service KPIs, forecasting, quality assurance, and continuous process improvement
Proven ability to lead through change, influence cross-functional stakeholders, and successfully implement new processes or operational initiatives
Exceptional leadership, coaching, and relationship-building skills with the ability to inspire globally distributed teams in a fast-paced environment
Strong analytical and problem-solving abilities, with experience leveraging customer insights and operational data to drive strategic decision-making

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
Work from anywhere 4 weeks per year.
A hybrid work model (for applicable roles).
A dog-friendly office (and lots of cute dogs to play with).
Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
LinkedIn Learning membership to help you keep growing and learning.
A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

✨ Defy Convention.
✨ Make it real.
✨ Play in the grey.
✨ Build Bridges.
✨ Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

#SP
#LI-EK1

Apply Now

Refine Your Search

human performance lead jobs in toronto, on

Global Senior Manager, Customer Happiness (1 year contract)

Data Lead

Employee Experience Manager

Solutions Architect

Regional Manager, Ontario - Production & Operations

Senior Development Manager

Team Lead, Solution Architecture (Direct Reports)

Senior Manager, Pension Knowledge & Enablement

Director, Total Rewards

Bilingual Community Resource Navigator (Service Navigator)

B2B Sales Supervisor - AI Platform

Senior Financial Analyst – Vehicles & Consolidation

Internal Controls Director

Manager, Investment Operations (Public Markets)

Business Operations Unit Manager

Director, Learning & Development

Configuration Lead MES

President and CEO

VP, Corporate Actuarial

Human Resources Director

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