Toronto, On Income manager Jobs – 624 Openings This Week

Manager, Member Services
Healthcare of Ontario Pension Plan (HOOPP) —Toronto, ON
- $86,000–$131,000 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Dental care
Tax Manager
Philip Morris International —Toronto, ON
- From $145,400 a year
- Full-time
- Finance
- Bachelor's
- Leadership
- Flexible schedule
Property Administrator
The Bridg Group of Companies —Woodbridge, ON
- $45,000–$60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
Manager, Investment Operations (Private Markets)
CAAT Pension Plan —Toronto, ON
- $125,800–$157,200 a year
- Full-time
- Management
- Finance
- Bachelor's
- Wellness program
Quick apply
Senior Indirect Tax and Pension Compliance Specialist
Toyota —Scarborough, ON
- $105,700–$142,900 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Microsoft Office
- Dental care
- Paid time off
Senior Manager, Tax
Vaco by Highspring —Toronto, ON
- $130,000–$160,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Dental care
- Vision care
Quick apply
Senior Accountant
Access Results Management Services (ARMS) —Scarborough, ON
- $75,000–$85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
Quick apply
Manager, Investment Operations (Public Markets)
CAAT Pension Plan —Toronto, ON
- $125,800–$157,200 a year
- Full-time
- Management
- Finance
- Bachelor's
- Wellness program
Quick apply
Tax Manager
Vaco by Highspring —Concord, ON
- $50–$70 an hour
- Contract
- Microsoft Word
- English
- Dental care
- Vision care
Quick apply
Payroll & Benefits Manager
Confidential —Vaughan, ON
- $85,000–$120,000 a year
- Overtime
- Microsoft Excel
- Finance
- Analysis skills
Quick apply
Manager, Business Compliance
BMO Financial Group —Toronto, ON
- $69,000–$129,000 a year
- Full-time
- Microsoft Office
- Presentation skills
- SharePoint
- Tuition reimbursement
- Life insurance
Manager Treasury
Canaccord Genuity Corp. —Toronto, ON
- $120,000–$130,000 a year
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Property Manager, Real Estate Services
The Bridg Group of Companies —Woodbridge, ON
- $50,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Quick apply
4d
Chiropractor Needed in Calgary Alberta
Massage Addict —Toronto, ON
- $49.50–$106.00 an hour
- Full-time
- Relocation assistance
- Dental care
Quick apply
Finance Manager
EZOCEAN —Richmond Hill, ON
- $100,000–$120,000 a year
- Full-time
- Finance
- Bachelor's
- Accounting
- Dental care
- Paid time off
Quick apply
Senior Corporate Accountant
Tree of Life Canada —Mississauga, ON
- $68,000–$102,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Business
Senior Category Manager (Health Retail)
Confidential —Scarborough, ON
- $95,000–$105,000 a year
- Full-time
- Microsoft Excel
- Marketing
- Merchandising
- Dental care
- Employee assistance program
Quick apply
8d
Property Supervisor
Soneil Investments —Mississauga, ON
- $50,000–$55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Outside Sales Representative – $225K–$300K+ Potential | Company Leads + Paid Training
Magic Windows & Doors —Toronto, ON
- $225,000–$300,000 a year
- Full-time
- Sales
- Salesforce
- In-person
- Work from home
- Flexible schedule
Quick apply
3d
National Account Manager
Highlight Motor Freight Inc. —Concord, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply

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Manager, Member Services

Healthcare of Ontario Pension Plan (HOOPP) -
Toronto, ON

Apply Now

Job details

Full-time
$86,000–$131,000 a year

Qualifications

Quality management
Analysis skills
Business planning
Leadership
Communication skills
Time management

Full job description

Why you’ll love working here:

high-performance, people-focused culture
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
optional post-retirement health and dental benefits subsidized at 50%
yoga classes, meditation workshops, nutritional consultations, and wellness seminars
the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

The Healthcare of Ontario Pension Plan (HOOPP) is a defined benefit (BD) pension plan that provides a secure retirement income to more than 500,000 members in Ontario’s healthcare sector. More than 850 employers across the province offer HOOPP to their employees. The Plan Operations Division is responsible for providing service to members to deliver on HOOPP’s pension promise.

Reporting directly to the Director, Member Services, the Manager, Member Services is responsible for managing a front-line service team that services members across all stages of the pension lifecycle, from enrolment through to retirement and survivor benefits. The role manages the implementation of service initiatives that support the delivery of excellent client service with a focus on providing education and guidance to HOOPP members.

The ideal candidate is someone who has a passion for service and is comfortable with change and operating with a view to continuous improvement.

What you will do:

Manage a team to deliver exceptional service to HOOPP members through development and coaching.

Meet regularly with direct reports to discuss personal development, communicate changes / updates, and obtain feedback
Commit to the personal development of direct reports through:
- Performance reviews
- Ongoing feedback and quickly addressing performance issues
- Individual development plans: recognize and recommend appropriate training opportunities and assignments to ensure staff gain needed skills

Ensure the team is using the available member interaction opportunities to educate and inform the member and that the interactions are aligned with the Service Interaction Cycle

Monitor the effectiveness and productivity of the team and provide feedback; implement corrective action as required
Manage and provide direction to ensure work is completed in a timely manner
Support the Director, Member Services in setting individual and team performance goals in line with broader divisional and corporate objectives; identify and communicate actions and timelines needed to reach objectives
Ensure that all areas of accountabilities are documented and well understood by team members
Proactively manage interactions with members and other stakeholders to eliminate potential problems; be available for escalations from members and escalate to the Director, Member Services as appropriate.

Support building a best-in-class team through leading the day-to-day onboarding of new team members and provide continuous learning support

Responsible for the onboarding and integrating of new resources to the Member Services team
Review calls and call review feedback to identify gaps in learning and provide appropriate direction either through training or performance management and coaching.
Responsible for providing continuous knowledge support to the team, including identifying training/knowledge gaps across the team or per individual, provide support in the introduction of new products or plan knowledge.

Monitor to ensure adherence to the established service level agreements (SLAs); develop action plans to remedy issues.

Manage the day-to-day delivery of service to all HOOPP Members through different communication channels, i.e., phone, email etc.
Ensure member interactions (e.g. phone calls, secure messages etc.) and cases are actioned within established service and regulatory targets.
Ensure adequate staffing is in place throughout the day to meet established targets
Make recommendations to the Director, Member Services when forecasting upcoming staffing challenges
Manage requests for non-standard exceptions balancing sustainability and cost effectiveness against desire to provide flexible services to meet client needs

Be the Change Champion for the team when implementing changes and new systems/processes within the team:

Take direction from the Director, Member Services to understand and reinforce all changes being introduced to their team
Stay current with any changes being implemented in order to communicate to the staff in a timely manner
Ensure team members are kept informed of department/Division changes and effectively explaining why the changes are being made and impact to team and individuals

What you bring:

7 years related service experience in the pension/insurance/financial services industry in a team environment.
Demonstrated 1-2 years in a leadership role (preferred)
Demonstrated commitment to client service delivery in the financial services sector.
Completion of relevant University/College education.
Client service oriented
Displays leadership skills (i.e., ability to apply core managerial skills/competencies including resource allocation, business planning, work planning, project management, service quality management and problem solving)
Strong communication skills (both verbal and written); ability to communicate complex information clearly and at a level appropriate for the audience.
Strong analytical skills; effective troubleshooting ability
Critical thinking
Strong interpersonal, relationship-building skills
Strong decision-making skills are required with sound judgement, prudence and integrity
Effective conflict resolution skills that will be used when dealing with both internal and external clients.
Excellent time management skills: ability to plan, and prioritize workload as well as adaptability to a changing multi-tasked environment
Logical and detailed oriented
Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical skills to understand client matters/issues and take appropriate action
Identify service or process opportunities that will enhance the client experience
Ability to establish priorities taking into consideration a variety of competing interests.
Ability to adapt in an ongoing change environment.

The expected annual base salary range for this role is: $86,000 - $131,000 CAD

The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.

This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text.

This job is for an existing vacancy.

HOOPP may use artificial intelligence tools to assist in screening, assessing and selecting applicants for this position. These tools support our recruitment process but do not replace human judgment and decision-making.

Apply Now

Refine Your Search

income manager jobs in toronto, on

Manager, Member Services

Tax Manager

Property Administrator

Manager, Investment Operations (Private Markets)

Senior Indirect Tax and Pension Compliance Specialist

Senior Manager, Tax

Senior Accountant

Manager, Investment Operations (Public Markets)

Tax Manager

Payroll & Benefits Manager

Manager, Business Compliance

Manager Treasury

Property Manager, Real Estate Services

Chiropractor Needed in Calgary Alberta

Finance Manager

Senior Corporate Accountant

Senior Category Manager (Health Retail)

Property Supervisor

Outside Sales Representative – $225K–$300K+ Potential | Company Leads + Paid Training

National Account Manager

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The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.

This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text.

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