Toronto, On It service manager Jobs – 37 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Service Manager, Office Tech (IT Support)
Klick Health —Toronto, ON
- $75,000–$85,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Presentation skills
Quick apply
Manager, Service Desk
Vena Solutions —Toronto, ON
- $103,233–$139,668 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Continuous improvement
- Dental care
- Employee assistance program
Quick apply
Senior IT Project Manager - Enterprise Implementations
Klir —Toronto, ON
- $110,000–$130,000 a year
- Immediate opening
- Hybrid work
- Customer service
- Analysis skills
Quick apply
Project Manager - IT
CANADA CARTAGE —Mississauga, ON
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
16h
Senior IT Project Manager- Retail-Point of Sale. (Temporary)
CGI —Toronto, ON
- $70,000–$120,000 a year
- Full-time
- Presentation skills
- POS
- Software development
Quick apply
11d
Service Network Support Manager
Prevost Canada —Mississauga, ON
- $100,000–$130,000 a year
- Hybrid work
- Bilingual
- Spanish
- Microsoft Office
Manager, IT Risk Services
KPMG —Toronto, ON
- $98,000–$139,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Master's degree
Process Lead Architect, Customer Service Management
Deloitte —Toronto, ON
- $80,000–$138,000 a year
- Hybrid work
- Salesforce
- Recruiting
- AI
Senior Manager, Technology Risk Management - Questbank
Questrade Financial Group —Toronto, ON
- $140,000–$175,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- Financial services
Quick apply
Manager - Technology Risk Services - IT Assurance
KPMG —Toronto, ON
- $98,000–$139,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
Senior Delivery Manager, IT Risk
Scotiabank —Toronto, ON
- Engineering
- Bachelor's
- No university degree
- Profit sharing
- Vision care
1d
Managed Services, Presales Solution Architect, Senior Manager - Operate
Deloitte —Toronto, ON
- $126,000–$234,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Case management
Salesforce Consulting, Technical Senior Manager
Pwc Canada —Toronto, ON
- $168,000–$218,000 a year
- Full-time
- Hybrid work
- Salesforce
- DevOps
- Agile
Technical Account Manager
Clariti Cloud Inc. —Toronto, ON
- $75,000–$90,000 a year
- Part-time
- Remote
- Salesforce
- Travel
- Communication skills
Quick apply
Senior Manager, AWS Technical Support
Ingram Micro —Mississauga, ON
- $150,000–$165,000 a year
- Full-time
- Sales
- DevOps
- Engineering
- Disability insurance
- Dental care
Manager SAP - IT Risk Services
KPMG —Toronto, ON
- $98,000–$139,500 a year
- Full-time
- Microsoft Excel
- Computer Science
- Analysis skills
Senior Manager SAP - IT Risk Services
KPMG —Toronto, ON
- $120,000–$170,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Master's degree
Technical Analysis Senior Manager
Scotiabank —Toronto, ON
- Microsoft Powerpoint
- Spanish
- Management
- Tuition reimbursement
Lead System Administrator
Royal Bank of Canada —Toronto, ON
- Full-time
- C++
- Scripting
- APIs

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

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Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

it service manager jobs in toronto, on

Manager, Service Desk

Service Manager, Office Tech (IT Support)

Manager, Service Desk

Senior IT Project Manager - Enterprise Implementations

Project Manager - IT

Senior IT Project Manager- Retail-Point of Sale. (Temporary)

Service Network Support Manager

Manager, IT Risk Services

Process Lead Architect, Customer Service Management

Senior Manager, Technology Risk Management - Questbank

Manager - Technology Risk Services - IT Assurance

Senior Delivery Manager, IT Risk

Managed Services, Presales Solution Architect, Senior Manager - Operate

Salesforce Consulting, Technical Senior Manager

Technical Account Manager

Senior Manager, AWS Technical Support

Manager SAP - IT Risk Services

Senior Manager SAP - IT Risk Services

Technical Analysis Senior Manager

Lead System Administrator

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