Toronto, On Team member customer service excellence Jobs – 1755 Openings This Week

Member Service Officer
IC Savings —Toronto, ON
- $45,000–$55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Mileage reimbursement
Quick apply
HR Recruiter/Coordinator
MJR Capital Services Inc —Mississauga, ON
- $17.60–$18.00 an hour
- Full-time
- Microsoft Office
- Human resources
- Organizational skills
Quick apply
Volunteer Services Coordinator
Humber River Health —Greater Toronto Area, ON
- $29.80–$37.27 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Representative (CSR)
RG Henderson —Markham, ON
- $24–$26 an hour
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
4d
Pharmacy Assistant - Customer Service representative
MediSystem Pharmacy Limited —North York, ON
- $17.60–$23.65 an hour
- Full-time
- Customer service
- Communication skills
Group Facilitator and Mental Health Therapist
Homewood Health —Mississauga, ON
- Hybrid work
- Customer service
- Master's degree
- Presentation skills
Program Manager, Child Care Centres and Home Child Care Programs
Network Child Care Services —Toronto, ON
- $75,000–$90,000 a year
- Weekends as needed
- Childcare
- Microsoft Excel
- Management
- Disability insurance
- Dental care
Quick apply
Used Car Reconditioning Mechanic with a 310S License
Roadsport Honda —Scarborough, ON
- $45,000–$95,000 a year
- Full-time
- Mechanic experience
- Customer service
- Maintenance
- Store discount
- Wellness program
Quick apply
Print Production Manager
Jukebox Print —Toronto, ON
- $50,000–$70,000 a year
- Full-time
- Management
- English
- Supervising experience
- Paid time off
- Vision care
Quick apply
Road Service Technician (Monday to Friday) Ontario Region
Bercon Rentals Inc. —Toronto, ON
- $31–$45 an hour
- Full-time
- Schematics
- Customer service
- Driving
- Disability insurance
- Dental care
Quick apply
Real Estate Executive Administrator
Engel & Volkers Toronto City, Brokerage —Toronto, ON
- $22–$25 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Paid time off
Quick apply
Bilingual Talent Acquisition Specialist (French/English)
Plaza Premium Lounge Ltd —Mississauga, ON
- From $65,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Hospitality
Quick apply
Insurance Advisor - Sales
Onlia Insurance —Toronto, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
- Disability insurance
- Employee assistance program
Quick apply
Director, Business Banking Lending Acquisition & Account Management
BMO Financial —Toronto, ON
- $110,500–$192,500 a year
- Analysis skills
- Tuition reimbursement
- Life insurance
Automotive Technician
Roy Foss Motors - Thornhill —Thornhill, ON
- $35–$45 an hour
- Full-time
Quick apply
Industry Consultant, Healthcare Services Sales
Ricoh Canada —Mississauga, ON
- $100,000–$105,000 a year
- Full-time
- Hybrid work
- Sales
- Project management
- Presentation skills
- Wellness program
- Dental care
Quick apply
Lifestyles Manager
VIVA Retirement Communities —Toronto, ON
- $55,000–$65,000 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid sick leave
Quick apply
Installer/Technician
Interactive Sports Technologies —Markham, ON
- $22.50–$25.00 an hour
- Temporary
- Schematics
- Maintenance
- English
- Dental care
- Paid time off
Quick apply
Team Lead - Dental Operations
Krest One Dental —Toronto, ON
- $30–$35 an hour
- Overtime
- Customer service
- Microsoft Office
- Organizational skills
- Dental care
Quick apply
Wildlife Service Technician
Critter Control —Toronto, ON
- $22–$23 an hour
- Full-time
- Sales
- High school diploma or GED
- First Aid Certification
- Employee stock purchase plan
- Designated paid holidays
Quick apply

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Member Service Officer

IC Savings -
Toronto, ON

Quick apply

Job details

Permanent | Full-time
$45,000–$55,000 a year

Qualifications

Microsoft Word
Computer operation
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Upselling
Post-secondary education
English
Microsoft Office
Administrative experience
High school diploma or GED
Customer relationship management
MFDA
Portuguese
Financial services
CSC
Phone etiquette
Italian
Cash handling
Communication skills
Time management

Full job description

Company overview

IC Savings is a credit union that focuses on bringing the benefits of co-operative banking to more than 17,000 personal and business members, whether online, by mobile or in branch at its eight locations in the Greater Toronto Area. To learn more, visit www.icsavings.ca.

Who are we looking for?

We are seeking knowledgeable and driven individual who is passionate about banking and providing customer service excellence to join our team as a Member Service Officer (MSO).

An important part of our retail branch team, the MSO is the face of our brand on the front line. With each and every interaction, the position delivers exceptional and personal service to our valued members, going the extra mile for them, and giving more than what’s expected. Always helpful, the MSO is knowledgeable and efficient in the service they provide.

The MSO supports the Branch Manager in achieving branch sales targets while providing superior customer service to the credit union members. The position also acts as officer in charge during assigned hours.

Main duties and responsibilities

Establish and maintain successful relationships with members.
Act as primary point of contact for opening and closing membership and investment accounts.
Interview members to identify their financial and lending needs; collect, document and analyze information obtained and recommend relevant banking solutions; assess credit worthiness and make recommendation to Branch Manager regarding loan approval or decline.
Promote, up-sell and cross-sell a full range of deposit, investment and lending products; process relevant documentation associated with sale of financial products.
Meet assigned sale targets and sales activity goals geared towards the increase of membership and assigned portfolios of term deposits, loans, investment accounts and other services.
Maintain a regular routine of pro-actively soliciting new business through referrals, telephone calls and other techniques to generate new business.
Regularly review assigned monthly term maturities and consistently follow up with members to retain and obtain additional business.
Actively participate in branch sales meetings, initiatives, campaigns and promotions.
Maintain a working knowledge and understanding of all features and benefits of the products and services offered; keep up to date on product and procedural changes.
Adhere to established rate policies and branch safety, operational, regulatory, legal and compliance procedures.
Maintain a professional standard of conduct at all times while promoting a positive image of credit union.
Act as senior branch officer during assigned hours within assigned limits; authorize MSR transactions and overrides; balance ATM; order and maintain cash supplies.
Perform Member Service Representative (MSR) duties during MSR absences, as required (e.g., lunches, vacations, staff shortages, etc.).
Assist Branch Manager with administrative activities and other duties as assigned.

Factors that will contribute to your success

Possessing a positive, “can-do” attitude, the successful candidate is someone who pays great attention to detail in their daily work and enjoys the opportunity to learn and to contribute to the member experience in a positive way. Respectful to members and to teammates, this individual also meets these other qualifications:

Minimum 3+ years of related banking experience preferably in the sales capacity.
Completion of IFIC (Canadian Investment Funds Course) or CSC (Canadian Securities Course). Exceptions may be made; however required accreditation must be in place within after start date.
Completion of post-secondary education or equivalent combination of education and experience.
Strong sales, relationship building, marketing, interpersonal and customer service skills.
Very good knowledge of banking products and services and their features and benefits; good understanding of lending practices.
Strong organizational, time management, priority setting, problem solving and follow up skills.
High level of enthusiasm, professionalism, motivation, initiative, accountability, ownership, teamwork and commitment to the achievement of sales goals.
Ability to work well under pressure; remain calm and professional when dealing with conflict; effectively resolve client complaints and escalate to management when needed.
Sound knowledge of banking regulatory and compliance procedures.
Excellent English communication skills; knowledge of spoken Italian or Portuguese an asset; excellent phone etiquette.
Proficiency in MS Office (Word, Excel, Outlook); working knowledge of DNA banking system considered an asset.

Working conditions / Physical effort

Professional, team oriented, branch environment.
Standard branch hours based on 37.5-hour work week: Monday to Wednesday from 9:00 am – 5:00 pm, Thursday to Friday from 9:00 am – 6:00 pm, with a requirement to work Saturdays from 9:00 am – 2:00 pm on a rotational or as scheduled basis.
Flexibility to provide coverage at other branch locations across the GTA, when needed.
The physical demands are representative of those that must be met by being able to successfully perform the essential functions of the job; these include, but are not limited to: sitting, walking, standing, considerable use of computer and phone, seldom moving of items up to 25 pounds in weight.

Compensation Range

The salary range for this position is $45,000 to $55,000 annually. The final compensation offered will be determined based on the successful candidate’s skills, experience, education, and other relevant qualifications.

Vacancy Type

While we aren’t actively recruiting for this position at this time, if you feel you have the qualifications and experience to succeed in this role, we invite you to submit your resumé for future consideration. We will keep your resumé on file for six months.

AI Disclosure

Due to large number of applications received, AI is used in assisting with screening and selecting applicants.

How to Apply?

If you think you have what it takes to be a successful member of our team, please forward your resumé.

At IC Savings, we are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process. All submissions are confidential.

We thank you in advance for taking the time to review our posting. If you have been selected for an interview, we will be in touch.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
Mileage reimbursement
On-site gym
Paid time off
RRSP match
Store discount
Vision care

Application question(s):

What are your compensation expectations?

Experience:

retail banking : 3 years (required)

Language:

Italian (preferred)
Portuguese (preferred)

Licence/Certification:

MFDA or CSC (required)

Work Location: In person

Quick apply

Refine Your Search

team member customer service excellence jobs in toronto, on

Member Service Officer

HR Recruiter/Coordinator

Volunteer Services Coordinator

Customer Service Representative (CSR)

Pharmacy Assistant - Customer Service representative

Group Facilitator and Mental Health Therapist

Program Manager, Child Care Centres and Home Child Care Programs

Used Car Reconditioning Mechanic with a 310S License

Print Production Manager

Road Service Technician (Monday to Friday) Ontario Region

Real Estate Executive Administrator

Bilingual Talent Acquisition Specialist (French/English)

Insurance Advisor - Sales

Director, Business Banking Lending Acquisition & Account Management

Automotive Technician

Industry Consultant, Healthcare Services Sales

Lifestyles Manager

Installer/Technician

Team Lead - Dental Operations

Wildlife Service Technician

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