Vancouver, Bc Branch supervisor Jobs – 70 Openings This Week

Lead, Service Desk
Taiga Building Products —Burnaby, BC
- $70,000–$80,000 a year
- Full-time
- Windows
- Supervising experience
- In-person
- Wellness program
- Dental care
Quick apply
3d
Class 1 Truck Driver - Ashcroft / Logan Lake
Arrow Transportation Systems Inc. —British Columbia
- $36 an hour
- Weekends as needed
- Computer literacy
- English
- High school diploma or GED
- Dental care
- Employee assistance program
Abatement Supervisor
Kinetic Environmental —Richmond, BC
- $40.00–$46.35 an hour
- Supervising experience
- Project management
- Team management
- Dental care
- Employee assistance program
Quick apply
Warehouse Associate/Delivery Driver
CBS Parts Ltd. —Delta, BC
- From $21 an hour
- Full-time
- Forklift
- Driving
- Cleaning
- Store discount
- Disability insurance
Quick apply
10d
Spare Driver - Roll Off
GFL Environmental —Coquitlam, BC
- Overtime
- Cleaning
- Communication skills
- Dental care
- Paid time off
Junior Mechanic - Part time
COIT Services —Burnaby, BC
- $30–$34 an hour
- Part-time
- High school diploma or GED
- Driving
- No university degree
Quick apply
Lead Hand Heavy Duty Mechanic
GFL Environmental —Coquitlam, BC
- Full-time
- Computer literacy
- English
- Team management
Warehouse Supervisor
Rexel —Delta, BC
- $65,000–$75,000 a year
- Full-time
- Customer service
- ERP systems
- High school diploma or GED
- Store discount
- Dental care
Quick apply
Class 5 Driver
Cooper Equipment Rentals —Surrey, BC
- $25–$28 an hour
- Overtime
- Commercial driving
- Communication skills
7h
Branch Supervisor
Refrigerative Supply Limited —Burnaby, BC
- $65,000–$70,000 a year
- On call
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance program
Quick apply
Branch Supervisor
White Cap Canada —Vancouver, BC
- From $26.85 an hour
- Heavy lifting
- Inventory management
- Customer service
SPV 12R - Supervisor, Cannabis Operations ** AMENDMENT - Close Date **
BC Public Service —Burnaby, BC
- $57,699.62–$65,135.07 a year
- Weekends as needed
- Management
- Customer service
- Merchandising
14d
Superintendent of Facilities Operations
City of Port Moody —Port Moody, BC
- $117,849–$133,919 a year
- Full-time
- Engineering
- Microsoft Office
- Supervising experience
In-Hospital Replenishment Lower Mainland Supervisor Analyst (Casual) - Surrey Memorial Hospital
PHSA —Surrey, BC
- $31.19 an hour
- On call
- Microsoft Word
- Writing skills
- High school diploma or GED
Projects Supervisor, West
Wolseley Canada —Burnaby, BC
- Full-time
- Analysis skills
- Team management
- Training & development
- Profit sharing
- Dental care
Quick apply
1d
In-Hospital Replenishment Lower Mainland Supervisor Analyst (Casual)
PHSA —New Westminster, BC
- $31.19 an hour
- On call
- Microsoft Word
- Writing skills
- High school diploma or GED
Warehouse Supervisor
Cascade Aqua-Tech Ltd. —Burnaby, BC
- Full-time
- Customer service
- Forklift
- Team management
- Dental care
- Employee assistance program
Quick apply
2d
Branch Manager - Parkland Refinery
Acuren Inspection, Inc. —Burnaby, BC
- Full-time
- Microsoft Outlook
- Business development
- Supervising experience
Quick apply
4d
DAS Administrative Coordinator
BC Housing —Burnaby, BC
- $55,203.10–$62,584.80 a year
- Full-time
- Microsoft Word
- Customer service
- Research
Counter Sales Associate 1
DAIKIN COMFORT TECHNOLOGIES CANADA ULC —Burnaby, BC
- $20–$25 an hour
- Microsoft Outlook
- Writing skills
- High school diploma or GED
Quick apply

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Lead, Service Desk

Taiga Building Products -
Burnaby, BC

Quick apply

Job details

Permanent | Full-time
$70,000–$80,000 a year
3 days ago

Qualifications

Quality improvement planning
Technical project or programme management experience
ITIL Certification
Defect resolution root cause analysis
Operations management
Incident management
Supplier management experience
Team leadership
Coaching
Windows
Quality improvement leadership
Change management
Supervising experience
Stakeholder coordination
Decision making
IT project management
Customer service orientation
Customer support
Training & development
Root cause analysis
Cybersecurity
Project management experience
Team coordination
Active Directory
Negotiation
Stakeholder relationship building
Business process improvement
Help desk
Stakeholder management
Performance evaluation

Full job description

About the Opportunity

Taiga Building Products Burnaby is seeking an experienced Service Desk Supervisor to lead and mature our Service Desk as a high-performing, customer-focused business function. This role is ideal for a hands-on people leader who can develop staff, introduce structure and accountability, improve service management practices, and support the successful delivery of technology and operational initiatives.

The Role

As Service Desk Supervisor, you will provide leadership and operational direction for the end-user support function. You will help establish a professional, reliable, and business-aligned Service Desk by setting clear expectations, coaching team members, optimizing workflows, managing escalations, and using service data to drive measurable improvement.

You will also lead and coordinate service desk projects, process changes, user communications, training, and adoption activities from planning through stabilization.

Why Join Taiga?

We are an established international wholesale distributor of building products, with branches across Canada and the U.S. With over 50 years of reliable service, we are a publicly listed company on TSX, offering competitive compensation and a full benefits package.

What You’ll Do

People Leadership and Team Management

Lead, coach, and develop Service Desk staff while building a culture of accountability, collaboration, professionalism, and customer service excellence.
Set clear roles, responsibilities, performance expectations, work standards, and development plans for team members.
Manage daily staffing, scheduling, workload allocation, attendance, coverage, and competing operational priorities.
Conduct one-on-one meetings, performance reviews, coaching sessions, and team meetings while addressing performance concerns constructively.

Service Desk Operations and Governance

Build and mature a structured Service Desk operating model, including intake channels, ticket categorization, priority definitions, assignment practices, escalation paths, and service ownership.
Oversee incidents, service requests, escalations, major issues, and backlogs to ensure timely, consistent, and business-appropriate resolution.
Define, monitor, and report on service levels, key performance indicators, ticket quality, customer satisfaction, backlog health, first-contact resolution, and trend data.
Ensure onboarding, offboarding, access requests, asset coordination, and user support activities are controlled, documented, and completed consistently.

Process Improvement and Service Management

Apply ITIL-aligned practices to strengthen incident, request, problem, change, knowledge, and service level management.
Assess current processes, identify gaps and implement practical improvements that improve quality, speed, consistency, and user satisfaction.
Use root cause analysis, trend reporting, standard operating procedures, knowledge articles, and support playbooks to reduce recurring issues.
Champion automation, self-service, shift-left support, standardized request fulfillment, and continuous improvement initiatives.

Project and Implementation Leadership

Lead or coordinate Service Desk and end-user technology projects from requirements and planning through implementation, handover, and post-launch review.
Develop project plans, schedules, resource requirements, risks, dependencies, communications, testing plans, training materials, and support models.
Coordinate system upgrades, tool deployments, hardware refreshes, communication platform changes, and new or improved support processes.
Plan user communications, training, change adoption, launch support, stabilization activities, and lessons learned.

Stakeholder, Vendor, and Customer Management

Build trusted relationships with employees, business leaders, technical teams, vendors, and external service providers.
Communicate service performance, risks, major issues, planned changes, and improvement priorities clearly to IT management and business stakeholders.
Manage vendor escalations and service commitments while maintaining a customer-first approach that balances urgency, security, risk, resources, and business impact.

What We’re Looking For

5+ years of progressive experience in IT support, Help Desk, or Service Desk operations, including at least 2 years in a supervisory, team lead, or people-management capacity.
Demonstrated experience coaching employees, managing performance, planning workloads, developing teams, and resolving conflicts.
Proven success building, restructuring, or maturing a Service Desk through workflows, standards, service levels, metrics, and governance routines.
Strong understanding of ITIL concepts and practical IT service management, including incident, request, problem, change, knowledge, and service level management.
Experience leading or coordinating technology projects and operational implementations through planning, execution, adoption, and stabilization.
Working knowledge of Microsoft 365, Windows environments, Microsoft Entra ID or Active Directory, endpoint support, collaboration and voice technologies, and common business applications.
Strong leadership, organization, decision-making, communication, negotiation, and stakeholder-management skills, with the ability to set expectations, follow through on commitments, and hold the team accountable.
ITIL Foundation certification, leadership training, project management, change management, ITSM platform, service catalog, knowledge base, self-service portal, service reporting, cybersecurity, access governance, or audit controls experience would be considered an asset.

What We Offer:

Competitive annual salary of $70,000 to $80,000,
Potential for bonus
Paid vacation and sick time
Dental care
Extended health care
Life insurance
RRSP contribution
Vision care
Wellness
Paid Training

How to Apply:

Please email your resume and cover letter to [email protected]. We wish to thank all applicants for their interest but advise that only candidates selected for an interview will be contacted.

Please note that, as part of the hiring process, candidates may be required to undergo a background check conducted through a third-party screening provider. Candidates are expected to provide accurate and complete information during the screening process. Failure to do so may lead to additional verification and delay your application.

Why Work for Taiga?

Equal opportunity employer, leading wholesale distributor of building products within North America! Check us out atwww.taigabuilding.com. #INDTP

Pay: $70,000.00-$80,000.00 per year

Benefits:

Dental care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Ability to commute/relocate:

Burnaby, BC V5H 4M2: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 5 years (required)
Supervising: 2 years (required)
Service Desk Operations: 5 years (required)

Licence/Certification:

ITIL Certification (preferred)

Work Location: In person

Quick apply

Refine Your Search

branch supervisor jobs in vancouver, bc

Lead, Service Desk

Class 1 Truck Driver - Ashcroft / Logan Lake

Abatement Supervisor

Warehouse Associate/Delivery Driver

Spare Driver - Roll Off

Junior Mechanic - Part time

Lead Hand Heavy Duty Mechanic

Warehouse Supervisor

Class 5 Driver

Branch Supervisor

Branch Supervisor

SPV 12R - Supervisor, Cannabis Operations AMENDMENT - Close Date

Superintendent of Facilities Operations

In-Hospital Replenishment Lower Mainland Supervisor Analyst (Casual) - Surrey Memorial Hospital

Projects Supervisor, West

In-Hospital Replenishment Lower Mainland Supervisor Analyst (Casual)

Warehouse Supervisor

Branch Manager - Parkland Refinery

DAS Administrative Coordinator

Counter Sales Associate 1

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