Business Systems Administrator (Microsoft Dynamics 365 Business Central)
Why Join Imprint Plus?
Winner of the 2025 PPAI Best Places to Work Award
At Imprint Plus, we don't just design and manufacture identification solutions, we bring ideas to life from our headquarters in Richmond, BC. For over 44 years, we've been an industry leader, serving Fortune 500 companies and more than 77,000 businesses across 100 countries. As part of the Avery® North America division of CCL Industries Inc., we offer the best of both worlds: the close-knit culture of a growing team with the stability and resources of a global organization.
We're looking for someone who wants to make a real impact. In this role, you'll become a key member of our team, helping optimize our business systems, improve operational efficiency, and support employees across the organization.
---
Position Summary
Imprint Plus is seeking an experienced, hands-on Business Systems Administrator with proven Microsoft Dynamics 365 Business Central experience to become our primary internal technical resource.
This role is ideal for someone who enjoys solving business problems through technology. You will be responsible for the day-to-day administration, support, optimization, and continuous improvement of Microsoft Dynamics 365 Business Central, Microsoft 365, and our business technology environment.
Working closely with the General Manager, who provides the strategic direction for technology and business systems, you will execute technology initiatives, improve business processes, support end users, and coordinate with our Managed Service Provider (MSP) and external Business Central consultants.
This is a hands-on technical role with no direct reports and no people management responsibilities. Your focus will be on supporting the business, improving systems, and helping employees get the most from our technology.
Hands-on Microsoft Dynamics 365 Business Central administration experience is required. Candidates without Business Central experience will not be considered.
---
Key Responsibilities
Microsoft Dynamics 365 Business Central (Primary Responsibility)
- Serve as the internal administrator and subject matter expert for Microsoft Dynamics 365 Business Central.
- Partner with Finance, Operations, Sales, Customer Service, Manufacturing, and Product teams to optimize business processes.
- Configure and maintain users, permissions, workflows, approvals, and system settings.
- Troubleshoot Business Central issues and coordinate with our external ERP partner on more complex technical issues.
- Support system upgrades, testing, new functionality, and ongoing improvements.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Develop reports, dashboards, and documentation to support business decision making.
- Train and support users while promoting best practices across the organization.
Business Systems Administration
- Support Microsoft Dynamics CRM and Microsoft Power Platform solutions.
- Assist with business system integrations and continuous improvement initiatives.
- Maintain business application security and user access.
- Support reporting, workflows, and process improvements.
Microsoft 365 Administration
- Administer Microsoft 365 including Entra ID, Intune, Microsoft Defender, Teams, Exchange Online, Conditional Access, MFA, shared mailboxes, and licensing.
- Manage user accounts, permissions, and security policies.
- Support SharePoint Online and Microsoft collaboration tools.
- Maintain a secure and reliable Microsoft 365 environment.
End User Support
- Serve as the primary hands-on technical resource for day-to-day technology support.
- Configure and deploy laptops, desktops, mobile devices, printers, and peripherals.
- Install, configure, and maintain business software.
- Support warehouse technology, scanners, printers, and operational equipment.
- Troubleshoot hardware, software, networking, and connectivity issues.
User Onboarding & Offboarding
- Provision user accounts, devices, licenses, and business application access.
- Configure Business Central, Dynamics CRM, Microsoft 365, and other business systems.
- Complete employee offboarding, account deactivation, and equipment recovery.
- Maintain security groups and perform periodic access reviews.
Infrastructure & MSP Coordination
- Coordinate day-to-day infrastructure support with our Managed Service Provider.
- Track and manage infrastructure issues through resolution.
- Coordinate server, networking, backup, and hardware support activities.
- Support business continuity and disaster recovery planning.
- Escalate complex technical issues to vendors and technology partners when required.
Vendor Coordination
- Coordinate with technology vendors, software providers, and external consultants.
- Assist with software upgrades, implementations, renewals, and support requests.
- Support hardware procurement and technology purchasing.
- Monitor vendor performance and service delivery.
Continuous Improvement
- Identify opportunities to improve business systems and technology processes.
- Recommend practical solutions that reduce manual work and improve efficiency.
- Support automation initiatives using Microsoft technologies.
- Help departments maximize the value of Business Central and Microsoft 365.
Documentation & Governance
- Maintain system documentation, standard operating procedures, and knowledge base articles.
- Keep technology asset inventories and software licensing records current.
- Document system configurations, permissions, disaster recovery procedures, and vendor information.
---
Required Experience & Qualifications
- Minimum 3 years of hands-on Microsoft Dynamics 365 Business Central administration experience is required.
- 5+ years of experience in business systems administration, systems administration, or IT operations.
- Strong understanding of ERP processes including finance, purchasing, inventory, manufacturing, warehousing, and sales.
- Experience supporting Microsoft Dynamics CRM.
- Strong experience administering Microsoft 365 including Entra ID, Intune, Microsoft Defender, Teams, Exchange Online, Conditional Access, and MFA.
- Experience with Microsoft Power BI and/or Power Automate.
- Experience managing user accounts, permissions, licensing, and device deployment.
- Experience coordinating with ERP consultants, software vendors, and Managed Service Providers.
- Strong analytical and troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to work independently while managing multiple priorities.
---
Preferred Qualifications
- Microsoft Dynamics 365 Business Central certification.
- Experience in a manufacturing or distribution environment.
- Experience with Business Central implementations, upgrades, or migrations.
- Experience with SQL reporting or Power BI.
- API and systems integration experience.
- Experience with SharePoint Online and Azure.
- Knowledge of networking, cybersecurity, backup solutions, and disaster recovery.
- Microsoft certifications are considered an asset.
---
What Success Looks Like
Within your first year you will:
- Become the trusted internal expert for Microsoft Dynamics 365 Business Central.
- Improve business processes and user adoption across the organization.
- Reduce manual work through automation and system improvements.
- Build strong working relationships with our ERP consultants, Managed Service Provider, and technology vendors.
- Successfully execute technology initiatives in partnership with the General Manager.
- Help modernize our technology environment while delivering exceptional support to employees.
---
What We Offer
- Competitive salary of $75,000 to $90,000 per year, depending on experience and qualifications
- Quarterly bonus program
- Comprehensive health and dental benefits
- Company pension plan
- Paid vacation
- Professional development opportunities
- A collaborative and supportive team environment
- The opportunity to make a meaningful impact where your ideas and contributions are valued
If you're an experienced Microsoft Dynamics 365 Business Central professional who enjoys improving business systems, solving technical challenges, and helping people succeed through technology, we'd love to hear from you.
Pay: $75,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Work from home
Work Location: Hybrid remote in Richmond, BC V6W 1J8
