Waterloo, On Cloud Jobs – 217 Openings This Week

Tier Two Technical Support
WaterlooIT —Waterloo, ON
- $60,000–$95,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Dental care
- Paid time off
Quick apply
Senior Electrical Designer
Engineered Lifting Systems & Equipment, Inc. (CA) —Elmira, ON
- $72,347–$132,636 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
Quick apply
Solution Architect
Home Hardware Stores Limited —St. Jacobs, ON
- $85,800–$128,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's
- Disability insurance
- Dental care
IT Manager
Trylon —Elmira, ON
- $100,000–$110,000 a year
- Full-time
- Azure
- Computer Science
- ERP systems
- Disability insurance
- Dental care
Quick apply
3d
IT Architect - DevOps
Home Hardware Stores Limited —St. Jacobs, ON
- $85,800–$128,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Disability insurance
- Dental care
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP —Guelph, ON
- $90,000–$100,000 a year
- Full-time
- Azure
- Bachelor's
- No university degree
Quick apply
Head of Technology and IT Security
ISB Global Services —Guelph, ON
- $125,000–$175,000 a year
- Full-time
- Azure
- DevOps
- Software development
- Dental care
- Paid time off
Quick apply
9d
Senior Full Stack Engineer (Java)
Confidential —Ontario
- $43,000–$68,000 a year
- Part-time
- Remote
- Azure
- Java
- Databases
Quick apply
20h
Backend Tech Lead
Venuiti —Waterloo, ON
- $180,000–$220,000 a year
- Full-time
- Azure
- DevOps
- Java
Quick apply
11d
Accounting Software Implementation Specialist
BAI Bragonier & Associates Inc —Ontario
- $85,000–$115,000 a year
- Full-time
- Remote
- Microsoft Excel
- English
- Accounting
- Disability insurance
- Dental care
Quick apply
IT Business Solutions Manager
Home Hardware Stores Limited —St. Jacobs, ON
- $95,000–$142,500 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Project management
- Disability insurance
- Dental care
Business Intelligence & Data Architect Lead
Greenbridge Foodservice —Kitchener, ON
- $80,000–$105,000 a year
- Immediate opening
- SQL
- Business
- Leadership
- Dental care
- Paid time off
Quick apply
12d
Analytics Data Specialist
Home Hardware Stores Limited —St. Jacobs, ON
- $85,800–$128,600 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Engineering
- Disability insurance
- Dental care
10d
Senior Cloud Engineer
BMO Financial Group —Ontario
- $75,900–$141,900 a year
- Full-time
- Remote
- DevOps
- AWS
- Analysis skills
- Tuition reimbursement
- Life insurance
3rd Line Network Support Engineer **Relocation to Bermuda**
The Platinum Group —Ontario
- $113,000–$150,000 a year
- Full-time
- Azure
- SQL
- AWS
- Relocation assistance
Quick apply
11d
Business Data Analyst
RideCo —Waterloo, ON
- $80,000–$90,000 a year
- Microsoft Excel
- Engineering
- Data analysis skills
- Dental care
- Flextime
Quick apply
Technical Operations Analyst
RideCo —Waterloo, ON
- $55,000–$65,000 a year
- Day shift
- Microsoft Office
- Travel
- Dental care
- Flextime
Quick apply
3d
Network Administrator
Agricorp —Guelph, ON
- $66,339–$78,045 a year
- Customer service
- Windows
- Microsoft Office
- Dental care
7d
Associate Telecommunications Analyst - 6 months
The Co-operators Group Limited —Guelph, ON
- $50,280–$83,800 a year
- Hybrid work
- Bilingual
- English
- Communication skills
- Disability insurance
- Dental care
Quick apply
11d
Intermediate Technology Specialist, Digital Workplace
Equitable CA —Waterloo, ON
- $75,000–$85,000 a year
- Temporary
- Hybrid work
- Computer Science
- Engineering
- Analysis skills
Quick apply

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Tier Two Technical Support

WaterlooIT -
Waterloo, ON

Quick apply

Job details

Full-time
$60,000–$95,000 a year

Qualifications

Cloud infrastructure
Azure
Customer service
CCNA
Windows
Microsoft Office
Firewall
Analysis skills
Virtualization
CompTIA Network+
IT support
Scripting
Computer networking
SharePoint
MacOS
VMWare
Cybersecurity
CompTIA Security+
Communication skills
PowerShell
Active Directory
CompTIA A+

Full job description

Company Overview:

WaterlooIT is a dynamic and client-focused Managed Service Provider committed to delivering exceptional IT support to our valued clients. We prioritize customer service and continuous improvement, ensuring that our team members grow alongside the business while consistently exceeding client expectations.

Position Summary

Please note: This posting is not for a defined vacancy; however, we continuously seek strong talent and are willing to build an opportunity around the right candidate.

We welcome applications from skilled Tier Two Technicians who are passionate about delivering high-quality support. At WaterlooIT, Tier Two Technicians serve as the final point of escalation, handling complex configurations, recurring issues, and advanced problem resolution. The ideal candidate demonstrates a strong commitment to customer service, takes a proactive approach to troubleshooting, and is eager to continuously develop their technical expertise while contributing to the team’s overall success. This position plays a vital role in delivering timely, professional, and high-quality IT support to our clients.

Key Responsibilities

Customer Service First: Prioritize customer service, ensuring all interactions are friendly, respectful, and solution-oriented.

Critical Thinking: Apply strong analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently.

Ticket Management:

Answer incoming phone calls promptly and professionally.
Work on assigned tickets, ensuring timely resolution.
Ability to go onsite to clients.
Log at least 7 hours of productive time daily on ticketing activities.
Review and update every assigned ticket daily.
Follow established company procedures to adhere to quality standards.

Continuous Improvement:

Actively seek opportunities for self-improvement and skill development.
Contribute to the teams’ success by sharing knowledge and supporting colleagues.
Embrace feedback and demonstrate a willingness to enhance processes and workflows.

Qualifications

Technical Skills:

Minimum 5 years of experience troubleshooting hardware, software, and network issues, preferably within an MSP environment (2+ years at the Tier One level and 2+ years at the Tier Two or higher level).
Proven experience configuring and maintaining network equipment (switches, routers, firewalls).
Strong understanding of managing Microsoft environments, including Windows OS, Office 365, and Active Directory.
Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, and compliance/security).
Familiarity with Cloud and virtualization environments (Azure, Hyper-V, VMware).
Experience with remote monitoring and management (RMM) and ticketing systems.
Understanding of cybersecurity fundamentals, including MFA, EDR, and firewall management.
Bonus: Experience automating or scripting routine tasks (e.g., PowerShell).
Bonus: Experience mentoring Tier One technicians.

Certifications:

CompTIA Network+
CompTIA Security+
Microsoft Azure Administrator Associate (AZ-104)
Microsoft Modern Desktop Administrator (MD-102)
Firewall certification (stack-specific)

Soft Skills:

Excellent communication skills, with a strong customer service orientation.
Ability to multitask and manage time effectively.
Attention to detail and the ability to follow detailed checklists.
Self-motivated and able to work independently as well as in a team environment.

Why Join WaterlooIT?

Supportive and growth-oriented work environment.
Opportunities for professional development and training.
Competitive salary and benefits package.

To Apply:

If you are passionate about IT support, dedicated to customer service, and eager to contribute to a growing team, we encourage you to apply. Please include a cover letter with your application to be considered for this role.

Do not Apply If:

You are unable to commute — This is an in-office role.
You do not have valid transportation for client onsite visits as required.
You have less than 5 years of relevant IT support experience.
You are not comfortable working in a fast-paced environment where critical thinking and self-motivation are essential.
You are unable to commit to logging 7 hours of productive ticket management time daily.

Please Note: This advertisement provides a general overview and is not a comprehensive job description. The specific responsibilities will be customized based on the skills and strengths of the successful candidate. Compensation will be commensurate with relevant experience and certifications.

Job Type: Full-time

Pay: $60,000.00-$95,000.00 per year

Benefits:

Dental care
Paid time off
Vision care

Ability to commute/relocate:

Waterloo, ON N2L 5C6: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 5 years (required)

Licence/Certification:

CompTIA A+ (required)
Microsoft Certified: Azure Fundamentals (preferred)
CCNA (preferred)

Work Location: In person

Quick apply

Refine Your Search

cloud jobs in waterloo, on

Tier Two Technical Support

Senior Electrical Designer

Solution Architect

IT Manager

IT Architect - DevOps

Project Technician – Tier 3 Network & Infrastructure Specialist

Head of Technology and IT Security

Senior Full Stack Engineer (Java)

Backend Tech Lead

Accounting Software Implementation Specialist

IT Business Solutions Manager

Business Intelligence & Data Architect Lead

Analytics Data Specialist

Senior Cloud Engineer

3rd Line Network Support Engineer Relocation to Bermuda

Business Data Analyst

Technical Operations Analyst

Network Administrator

Associate Telecommunications Analyst - 6 months

Intermediate Technology Specialist, Digital Workplace

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