Altea active Jobs

Member Engagement Associate (Part Time)
Altea Winnipeg —Winnipeg, MB
- Part-time
- CPR Certification
- Customer service
- Master's degree
Quick apply
Member Engagement Associate - Part Time
Altea - Liberty Village —Toronto, ON
- Part-time
- CPR Certification
- Customer service
- Master's degree
Quick apply
Café Associate (Part-Time)
Altea Winnipeg —Winnipeg, MB
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
Quick apply
Member Engagement Associate - Full Time
Altea - Liberty Village —Toronto, ON
- CPR Certification
- Customer service
- Master's degree
Quick apply
Café Associate/Smoothie Bar Server
Altea - Liberty Village —Toronto, ON
- Part-time
- CPR Certification
- Customer service
- Master's degree
Quick apply
Café Team Lead (Full Time)
Altea Winnipeg —Winnipeg, MB
- Weekends as needed
- Serving
- Hospitality
- CPR Certification
Quick apply
Youth Programs Associate (Term - Part Time)
Altea Winnipeg —Winnipeg, MB
- Part-time
- CPR Certification
- Sales
- Working with children
Quick apply
Fitness and Wellness Concierge (Onboarding Concierge)
AVANT by Altea —Toronto, ON
- $50,000 a year
- CPR Certification
- Sales
- First Aid Certification
Quick apply
Cafe Associate - Full Time and & Part Time
Altea —Edmonton, AB
- CPR Certification
- First Aid Certification
- Food service
Quick apply
Personal Trainer & LF3 Coach
Altea - Liberty Village —Toronto, ON
- Evenings as needed
- CPR Certification
- First Aid Certification
Quick apply
Facilities Associate (Custodian) - Full-Time
Altea Ottawa —Ottawa, ON
- Weekends as needed
- CPR Certification
- First Aid Certification
Quick apply
11d
Personal Trainer/Small Group Personal Training (Full Time)
Altea Winnipeg —Winnipeg, MB
- Immediate opening
- CPR Certification
- First Aid Certification
Quick apply
Facilities Associate - Full Time and Part Time
Altea —Edmonton, AB
- Weekends as needed
- CPR Certification
- First Aid Certification
Quick apply
Personal Trainer
Altea —Edmonton, AB
- CPR Certification
- First Aid Certification
- No university degree
Quick apply
Member Engagement Associate (Closing Shift: 4:00pm - 11:30pm)
Altea Active: West 6 —Vancouver, BC
- Part-time
- CPR Certification
- Customer service
- Master's degree
Quick apply
Cycle Instructor
Altea Active: West 6 —Vancouver, BC
- Part-time
- CPR Certification
- First Aid Certification
Quick apply
Personal Training Manager
Altea —Edmonton, AB
- CPR Certification
- First Aid Certification
- Leadership
Quick apply
Boutique Fitness Manager
Altea —Edmonton, AB
- CPR Certification
- Presentation skills
- First Aid Certification
Quick apply
Boutique Fitness Instructor
Altea —Edmonton, AB
- CPR Certification
- First Aid Certification
- No university degree
Quick apply
High Performance Manager
Altea —Edmonton, AB
- CPR Certification
- First Aid Certification
- Leadership
Quick apply

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Member Engagement Associate (Part Time)

Altea Winnipeg
Winnipeg, MB

Quick apply

Job details

Part-time

Qualifications

CPR Certification
Customer service
Post-secondary education
Master's degree
First Aid Certification

Full job description

Weekend availability is required; candidates with open availability are preferred, though those with partial weekday availability and full weekend availability will also be considered.

The Member Engagement Associates relish in working with people and consistently provide a five-star customer service experience to all members and guests. They have a knack for establishing rapport and building relationships. They spread joy and optimism while consistently improving member retention by anticipating guest needs and exceeding those expectations day in and day out.

These cheerful customer service masters are passionate about helping people. They get a kick out of helping people to those aha! moments. Helping guests makes them feel all warm and fuzzy inside. They are team focused and customer service conscious. They have accurate and detailed knowledge of all programs, prices, services, and policies. They are able to think on their feet and effectively use their resources. If they don’t know the answer, they’ll dig until they find it.

They check-in all members and guests, answer question, offer suggestions and provide administrative needs in a friendly and respectful manner. These multi-taskers also take great pride in maintaining white glove standards when it comes to the cleanliness of the front lobby and cafe areas.

This job might be for you if you have the following talents & spirit:

You Have Communication Superpowers: and are a good listener and speaker to help customers and employees understand your direction and recommendations.
You’re Customer Service Orientated: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer’s satisfaction.
You’re Detail-Oriented: You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
You’re Efficient & Resourceful: You’re a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.
You’re a Team Player: You actively participate and foster an environment that sustains a collaborative approach to working with others. You’re a team player who thrives in a collaborative environment.

As a Member Engagement Associates, a typical day might include the following:

Meeting and greeting a ton of familiar and unfamiliar faces
Chatting with members about recent progress with their fitness goals
Answering a member’s question about the group fitness schedule for today
Processing a day pass for a prospective client
Answering the telephone within 3 rings with a smile on your face
Rescheduling a new member in for an appointment
Wiping down the countertops and ensuring all the furniture is arranged appropriately
Consistently communicating with all departments to better enhance the members’ overall experience
Updating and maintaining accurate records in customer relations management software

To land this role you need to have:

Post-secondary education relating to the health and fitness industry (asset)
Additional certifications or workshops relating to customer service are an asset
1+ year’s experience working in customer service
All team members must have current CPR/First Aid certification (required to have a minimum of Emergency First Aid and CPR certification) required prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Perks of this position include:

A competitive salary
Group Health Benefits
Complimentary individual membership
Maternity/Paternity top up
Team Member Perks
Complete training and development package
Working alongside great people in a culture that fosters empowerment
Career-defining growth and development opportunities

Additional Information:

Vacancy Disclosure:
- This position is being posted to fill an existing vacancy
AI Disclosure:
- To support our hiring process, artificial intelligence–based tools may be used to assist with screening and assessment activities, alongside human review.

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.

PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer and believes in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.

We thank you for your interest; however, only candidates selected for an interview will be contacted.

Quick apply

Refine Your Search

Member Engagement Associate (Part Time)

Member Engagement Associate - Part Time

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Member Engagement Associate - Full Time

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Youth Programs Associate (Term - Part Time)

Fitness and Wellness Concierge (Onboarding Concierge)

Cafe Associate - Full Time and & Part Time

Personal Trainer & LF3 Coach

Facilities Associate (Custodian) - Full-Time

Personal Trainer/Small Group Personal Training (Full Time)

Facilities Associate - Full Time and Part Time

Personal Trainer

Member Engagement Associate (Closing Shift: 4:00pm - 11:30pm)

Cycle Instructor

Personal Training Manager

Boutique Fitness Manager

Boutique Fitness Instructor

High Performance Manager

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