About the RoleWe’re looking for a Client Service Representative to join our growing Customer Service team at Elte. For over 100 years, Elte has been dedicated to delivering exceptional products and experiences to our clients, and our Client Service team plays a critical role in bringing that commitment to life.
In this role, you’ll serve as a trusted point of contact for clients, ensuring a seamless post-purchase experience through proactive communication, problem-solving, and relationship management. Working closely with clients, sales associates, and suppliers, you’ll take ownership of inquiries and resolutions while delivering the high level of service that defines the Elte brand.This is an opportunity for a service-focused professional who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating positive client experiences. As part of a collaborative and customer-centric team, you’ll have the opportunity to make a meaningful impact while contributing to the continued success of one of Canada’s most respected luxury home furnishings retailers.
Key Responsibilities• Elevate our client services by providing seamless after sale experience• Practice a highly disciplined and organized approach to working with our clients, suppliers and sales associates• Take ownership to acknowledge and manage all client inquiries by phone, email and in person • Display a high sense of urgency and diligent follow up skills when resolving client issues and other internal parties• Accurately process payments and invoices and manage product issues and repairs
RequirementsExperience & Qualifications· 2+ years of experience in a customer service, client service, administrative, or customer support role.· Experience working in a retail, luxury retail, hospitality, or service-focused environment is considered an asset.· Proven ability to manage client concerns professionally and effectively.
Skills & Attributes· Passion for delivering exceptional customer service and creating positive client experiences.· Strong verbal and written communication skills.· Highly organized with exceptional attention to detail.· Demonstrates ownership, accountability, and strong follow-up skills.· Positive, professional, and solutions-oriented approach.· Ability to multitask, prioritize competing demands, and remain calm under pressure.
Technical Skills· Proficient with Microsoft Office Suite and general business systems.· Comfortable learning new software and technology platforms.· Strong data entry and administrative accuracy.
Nice to Have· Experience supporting clients in a luxury retail, home furnishings, interior design, or hospitality environment.· Familiarity with order management, invoicing, or service coordination processes.· Experience working with CRM (Salesforce) or customer service management systems.
Why Join Elte?· Comprehensive group benefits· Stable schedule supporting strong work-life balance.· Opportunity to join a respected Canadian luxury brand with over 100 years of history.· Collaborative and supportive team environment.· Ongoing learning and career development opportunities.· The chance to make a meaningful impact by delivering exceptional experiences to our clients every day.
Perks & Benefits: Compensation:
- $44,000 – $46,000 / year
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RRSP Matching
Health & Wellness:
- Comprehensive health benefits, including medical and dental coverage, Monthly Medical Appointment Hours, Employee Assistance Program
PTO
- Vacation Days, Sick Days, Personal Days
Life:
- Company Social Events, Perkopolis, Discounts on Furniture, AD&D + LTD, Free parking
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Ongoing career development and opportunities for professional growth within a design-driven organization
Hours of Work:
- Weekends may be included in your schedule, Elte is open 7days a week and we ask you to work 5days (40hours) a week.
- Hours of Operation: 9:30am to 5:30pm Monday to Saturday & 12pm-5pm on Sundays
About ELTE At Elte, we believe in considered design, timeless pieces that elevate the way people live. For over a century, our family-owned company has partnered with visionary designers and artisans to bring the finest in luxury furniture, rugs, lighting, and home décor to life. Our three expansive showrooms anchor Toronto’s Design District, including our sister brand Mkt, focused on modern, curated living. This is a newly created position added to support increased business needs and growth. It is not the result of a vacancy.Learn more at https://www.elte.com/pages/careers
Use of AI in RecruitmentAt Elte, AI is used in a limited and supportive capacity to assist with certain administrative aspects of our recruitment efforts, such as Interview note taking. Every application and résumé is thoughtfully reviewed by our recruitment team, and all screening, interview, and hiring decisions are made by our people—never by automation.
Application & Accessibility We appreciate your interest in joining Elte. Applicants are encouraged to apply if this opportunity aligns with their experience and passion. Only candidates selected for an interview will be contacted.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), and Elte Accommodation Policy, accommodations are available throughout the hiring process. Applicants should make their needs known in advance. 