Interested in a career at Langara College?
Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!
Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.
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Job Title:
Langara Global Assistant
Employee Group:
CUPE
Employee Type:
Temporary (Fixed Term)
Start Date:
Monday, August 17 2026
End Date (if applicable):
Wednesday, August 23 2028
Job Summary:
Reporting to the Senior International Student Coordinator, the Langara Global Assistant is a member of the International Student Services Team. This onsite position is the first point of contact for Langara Global. This position is responsible for providing service to and handling inquiries from potential international and domestic students, relatives of potential students, agents, current international and domestic students, staff and international guests. The incumbent supports the Langara Global Student Ambassador Program and provides support for Langara Global student engagement activities and events. The International Education Assistant manages the Front Desk operations and provides assistance and support to the entire Langara Global team.
Job Description:
C. Duties & Responsibilities:
1. Provides information and support to students and educational agents:
- Receives and responds to general inquiries from prospective, new and continuing domestic and international students as well as agents.
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Screens inquiries and refers non-routine and/or complex inquiries to other Langara Global staff.
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Provides general information as required to current and prospective students on academic and student engagement programs and academic designations offered at Langara.
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Assists international students with Canadian immigration-related matters, medical insurance, academic support, registration issues, and other unique situations.
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Provides policy and procedural guidance on issues such as academic probation, refunds, registration, withdrawls etc.
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Collects student documents, reviews for accuracy, and if necessary, refers students to appropriate Global staff or other Langara College department.
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Assists students with navigating and using the Internet, myLangara, the Student Information System (SIS), Brightspace, College website and various community resource websites.
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As the initial student contact, resolves non-routine inquiries through available resources.
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Maintains current knowledge of Langara and IRCC policies and procedures, as they pertain to international students and collaborate with other departments to provide required support and information to students especially international students.
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Used Banner and CRM (REACH) to access confidential information to provide student with the required support and service.
2. Provides official letters to the students:
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Applies and adheres to College policies, procedures and processes and standards when issuing any official letters.
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Under the direction of the Manager, International Student Services, prepares and issues specialized confirmation letters required by international students for financial purposes, upon request.
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Gathers information, prepares and issues official letters for International Students to be used for immigration purposes.
3. Provides comprehensive administrative support to the Langara Global Department by facilitating day-to-day operations, coordinating information flow, supporting students and staff, and maintaining office efficiency :
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Manage reception duties and clerical tasks for Langara Global
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Handle mail processing, courier services and document forwarding for the department.
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Performs data entry such as, but not limited to, team schedules, calendar updates, and survey responses.
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Coordinate office supplies and oversees maintenance of office equipment and the cleanliness of the office.
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Provides translation services in support of departmental activities as needed. These may include but is not limited to written translations, or oral translation for potential international students, staff and international guests.
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Assesses the nature of students’ requests and forward students to the appropriate team.
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Ensures availability of departmental brochures for distribution.
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Maintains accurate records related to grocery food cards being distributed by the International Student Services team to students in financial need.
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Upon request, resets students’ Student Information System passwords and communicate with Langara Global colleagues regarding the resets.
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Leads the Science Overrides process once every semester
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Under the direction of the Manager, International Student Services, provides training to colleagues’ as needed.
4. Assist with the Langara Global Student Ambassador Program:
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Support hiring, training, and end-of-semester evaluation of Langara Global Student Ambassadors
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Provides support and feedback to the Student Ambassadors on general front-desk operations and professionalism standards.
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Coordinates Student Ambassadors’ schedule based on office demands and sends out email reminders for time entries and work schedules.
5. Assists with Langara Global student engagement events and other special events:
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In collaboration with the International Student Services team, lead certain on-campus special events, such as, but not limited to, the Wellness Fair and acts as the main contact person for Student Ambassadors during the events. Coordinates materials and supplies for these events and provide appropriate training to Student Ambassadors.
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Oversees in-person registration for Langara Global student engagement activities.
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Receives and processes cash payments for off-campus student activities.
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Assists with special events, as necessary.
6. May provide backfill for other Global staff, as required
7. Performs other related duties and projects as required
E. Qualifications Required:
Education & Experience:
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Grade 12 completion plus two (2) year specialized training and/or post-secondary courses in Business Administration or related field.
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Two (2) year of recent related experience in an office and customer service setting.
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An equivalent combination of education and experience may be considered.
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Oral and written fluency in English and a relevant secondary language compatible with our prevalent markets are required.
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General knowledge of Immigration, Refugees, and Citizenship Canada (IRCC) policies and procedures.
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General knowledge of other cultures, their history, religions, norms and customs.
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Experience dealing with high volume inquiries and dealing with difficult and demanding individuals via front counter, e-mail and by phone, preferably in an educational institution.
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Knowledge of College facilities, services, policies and operations as they pertain to International Students and Canadian students wishing to study abroad is an asset.
Skills & Abilities:
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Excellent communication skills, verbal and written. Ability to communicate effectively with non-native English speakers with varying degrees of English proficiency. Candidate must demonstrate proficiency and ability to:
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organize and prioritize work.
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problem solve, work independently as well as to interact and communicate effectively with others.
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effectively respond to a wide variety of inquiries in a courteous, pleasant and helpful manner.
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provide customer service that demonstrates a positive, open attitude and the ability to work across cultures.
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multitask and work with frequent interruptions, while adhering to strict deadlines.
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maintain confidentiality and handle sensitive information with discretion.
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work as a team player in a changing and growing environment.
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operate and maintain standard office equipment (e.g. multi-line phone, photocopiers, printers, etc).
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maintain effective working relationships with staff, faculty, students and external contacts.
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compose routine and non-routine correspondence and to generate materials and documents.
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adhere to deadlines while making responsible decisions within established guidelines.
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Be proactive in facilitating day-to-day program and office operations.
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exercise judgement, tact and discretion.
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Have attention to detail and able to perform multi-step tasks with a high degree of accuracy.
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intermediate to advance knowledge in the use of computer applications including word processing (MS Word), spreadsheet (Excel), database management (Access), e-mail and Internet searching.
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keyboarding: 40 wpm
Additional Info:
5% language premium
Why Join Langara?
At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.
** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **
We offer the following benefits:
Extensive medical, dental, and vision coverage
Hybrid-work program for eligible positions
Generous vacation package plus paid time off during college winter closure (1 week in December)
Employer paid defined benefit pension plan
Potential eligibility for educational, training, and developmental programs
Access to on-site daycare subject to availability
Tuition waivers for courses at Langara College, subject to space availability
Course/program tuition reimbursements
Wellness classes and campus engagement events
Salary Range:
$28.85 - $32.78 per hour
Pay Grade:
CUPE Paygrade 19
Scheduled Weekly Hours:
35
Hours may vary according to the needs of the department.
Compressed Workweek (Fortnight):
No
Closing Date:
Monday, July 13 2026
People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please contact us.
If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please contact our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the CUPE Collective Agreement. Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.
Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.
We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.
Langara is committed to enhancing our diverse workforce.
