Microage Jobs

Technical Support Analyst
MicroAge Prince George —Prince George, BC
- $29–$35 an hour
- Full-time
- Heavy lifting
- Customer service
- Windows
- Disability insurance
- Dental care
Quick apply
Technical Service Representative
MicroAge Basics —Goderich, ON
- $20–$25 an hour
- Full-time
- Windows
- Computer networking
- Linux
- Dental care
Quick apply
4d
Cloud-Centric Service Analyst-Tier 2
MicroAge Regina —Regina, SK
- From $25 an hour
- Full-time
- Azure
- Microsoft Office
- Communication skills
Quick apply
Modern Workplace and Cloud Specialist
MicroAge Regina —Regina, SK
- $25–$28 an hour
- Full-time
- Azure
- Microsoft Outlook
- Engineering
Quick apply

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Technical Support Analyst

MicroAge Prince George
Prince George, BC

Quick apply

Job details

Permanent | Full-time
$29–$35 an hour

Qualifications

Heavy lifting
Customer service
Windows
Microsoft Office
IT support
Computer networking
Computer skills
Communication skills
Active Directory
Driving Licence
Information Technology

Full job description

ONLY CANDIDATES LIVING IN PRINCE GEORGE WILL BE CONTACTED.

MicroAge Prince George provides a wide range of managed IT services for businesses in our region. This includes maintaining networks, hardware, software, and the overall technical environment, including configuration, upgrades, and troubleshooting. We are looking for a Technical Support Analyst to help our clients with these tasks.

Please Note: This is not a software development position. Only candidates located in Prince George will be contacted.

Here’s What Your Role Involves:

Support Clients: respond to client inquiries via phone, email, or in-person; provide technical assistance and resolve issues promptly
Follow Procedures: follow SOPs, maintain documentation and diagrams for internal use or clients, and suggest new procedures when warranted
Maintain Systems: configure, maintain, monitor, and support computers, servers, networks, hardware, and software, including routine maintenance and updates
Resolve Issues: diagnose, troubleshoot, and resolve a wide range of hardware, software, and network issues for business clients
Improve Systems: analyze, design, plan, and implement security systems, network systems, or other IT systems to improve service delivery & client operations
Work Together: participate in weekly team meetings, work closely with team members, and collaborate with training

Here’s What Makes You A Good Fit:

Technical Proficiency: strong understanding of computer equipment, computer systems, and computer networking
Communication Skills: exceptional ability on the phone or face to face; interpersonal skills and customer service skills are essential in this role
Analytical Problem-Solving: able to troubleshoot a variety of problems, analyze issues within a team environment
Responsible & Team Oriented: must work well within a team environment, can work independently with minimal supervision; trustworthy and reliable

Here’s Our Must-Have Requirements:

IT diploma or equivalent experience; technical certificates are an asset
Minimum 2 years experience in this field is required
Experience with Office 365, Active Directory, Exchange, Windows 10 & 7
Experience with ticketing systems, RMM platforms, writing documentation
Valid driver’s license and full-time access to a vehicle for daily client visits
Ability to lift up to 50 lbs on occasion

Why You’ll Enjoy Working With MicroAge

Competitive hourly rate including a comprehensive employee benefits package
Training, coaching, and mentoring within a challenging and rewarding environment

Job Types: Full-time, Permanent

Pay: $29.00-$35.00 per hour

Expected hours: 35 – 40 per week

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care

Experience:

IT support: 4 years (required)

Licence/Certification:

Driving Licence (required)

Location:

Prince George, BC V2L 1W1 (required)

Work Location: In person

Quick apply

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Technical Support Analyst

Technical Service Representative

Cloud-Centric Service Analyst-Tier 2

Modern Workplace and Cloud Specialist

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