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Facility Booking Representative (Part-time)

Town of Milton -
Milton, ON

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Job details

Part-time
$22.17 an hour

Qualifications

Microsoft Word
CPR Certification
Microsoft Excel
Microsoft Outlook
Customer service
Post-secondary education
High school diploma or GED
First Aid Certification
Communication skills

Full job description

Job Type:

Permanent

Department:

Hourly Wage:

$22.17

Close Date (closes at 12:00 am on date noted below):

January 1, 2027

Openings:

Position Summary

About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.
Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?
This position is eligible for the following:

Starting Hourly Rate: $22.17
Benefits: Employee Assistance Program and option to participate in the OMERS pension plan
Employee perks/discounts: Discount on Active Living Pass and Perkopolis
For further details of what we offer,

Position Summary
Reporting to the Coordinator, Facility Rental Administration, this part-time position provides a variety of essential support services to internal and external customers of the Corporation of various recreational facilities. Responsibilities include facility bookings, cash handling, providing exceptional customer service, and other administrative duties. Successful candidates must be available to work Monday through Saturday, with varying shifts based on operational needs.

Major Job Responsibilities

Respond to inquiries through multiple channels, including phone, email, and in-person visits, ensuring timely and accurate information is provided to customers
Coordinate the scheduling and rental of a variety of indoor and outdoor recreational facilities, such as ice rinks, gymnasiums, sports fields, baseball diamonds, swimming pools, turf areas, community rooms, and related spaces
Manage requests for event or facility signage to ensure proper placement and compliance with Town standards
Promote and provide information related to facility bookings
Conduct facility tours
Ensure all rental space setup requirements are communicated to facility maintenance staff and notify customer service teams to support smooth and efficient service delivery as needed
Maintain ongoing communication with programming, facility, and customer service staff to ensure safe, coordinated service delivery
Maintain comprehensive knowledge of all facility features and amenities to assist internal and external customers with rental inquiries and facility booking processes
Responsible for the collection of rental permit payments and ensuring all related conditions are met in compliance with the Town’s risk management policy
Utilize sales and marketing techniques to promote facility services over the phone, internet or in person
Adhere to cash handling standards
Liaise with internal staff to resolve customer service issues and respond directly to customers to help resolve issues
Provide information to senior staff as required
Maintain up to date records for insurance, accounts receivable and other permit related matters
Perform other duties as assigned in accordance with departmental objectives

Education & Experience

Minimum Qualifications

Ontario Secondary School diploma
Minimum two (2) years of customer service experience
Excellent communication, organizational and customer service skills
Ability to handle sensitive situations with strong problem-solving skills with mature judgment
The ability to multi-task under pressure, deal with interruptions and work effectively with the public
Under the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a Criminal Records Check upon employment

Preferred Qualifications

Post-secondary school diploma and/or Office Administration Certificate is considered
Experience processing facility bookings
Proficient in Windows based software including Microsoft Outlook, Word and Excel
Knowledge of Recreational Management Software System
Knowledge of municipal facilities
Standard First Aid/CPR Certification

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

How to Apply

Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. This position will be posted until filled.

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.

Apply Now

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