Patient services manager Jobs

Manager, Client Services
Spectrum Health Care —Mississauga, ON
- $65,000–$80,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid sick leave
Quick apply
Pharmacy Manager
Loblaw Companies Limited —Fort St. John, BC
- $67.60–$87.45 an hour
- Full-time
- Customer service
- Bachelor's
- Computer skills
Manager- Operating Room/ Medical Device Reprocessing Department/ Pre Op Clinic
Perth and Smiths Falls District Hospital —Smiths Falls, ON
- $68.26–$77.22 an hour
- Full-time
- Nursing
- Master's degree
- In-person
Quick apply
Pharmacy Manager
Loblaw Companies Limited —Duncan, BC
- $56.55–$73.15 an hour
- Full-time
- Customer service
- Bachelor's
- Computer skills
Pharmacist Manager
Guardian Pharmacy- Management —Surrey, BC
- $60–$70 an hour
- Weekends as needed
- Customer service
- English
- Organizational skills
- Store discount
- Dental care
Quick apply
Pharmacy Manager
Loblaw Companies Limited —Comox, BC
- $56.55–$73.15 an hour
- Full-time
- Customer service
- Bachelor's
- Computer skills
Pharmacy Manager
Loblaw Companies Limited —Vernon, BC
- $56.55–$73.15 an hour
- Full-time
- Customer service
- Bachelor's
- Computer skills
Staff Pharmacist
Loblaw Companies Limited —Fort St. John, BC
- $58.65–$75.90 an hour
- Full-time
- Bachelor's
- Computer skills
- Communication skills
Licensed Practical Nurse (LPN) CAS
Edgewood Health Network Inc —Nanaimo, BC
- $32.84–$42.64 an hour
- Night shift
- CPR Certification
- First Aid Certification
- Communication skills
- Paid time off
- Employee assistance program
Quick apply
Pharmacy Manager - Red River Co-op
Red River Co-operative Ltd. —Winnipeg, MB
- Full-time
- Medication administration
- Doctoral degree
- Patient care
- Profit sharing
- Disability insurance
Quick apply
8d
Pharmacist
Loblaw Companies Limited —Yorkton, SK
- $53.15–$68.75 an hour
- Full-time
- Bachelor's
- Computer skills
- Communication skills
Pharmacy Manager
Askew's Foods —Salmon Arm, BC
- Full-time
- Customer service
- In-person
- Time management
- Store discount
- Disability insurance
Quick apply
Pharmacist
Loblaw Companies Limited —Cranbrook, BC
- $58.65–$75.90 an hour
- Full-time
- Bachelor's
- Computer skills
- Communication skills
Pharmacist
Loblaw Companies Limited —Haliburton, ON
- $44.00–$60.60 an hour
- Full-time
- Bachelor's
- Computer skills
- Communication skills
9d
Pharmacist Manager
Guardian Pharmacy Ltd. —New Westminster, BC
- $60–$70 an hour
- Weekends as needed
- Medication administration
- Customer service
- Writing skills
- Store discount
- Dental care
Quick apply
Pharmacist
Loblaw Companies Limited —Medicine Hat, AB
- $44.00–$60.60 an hour
- Full-time
- Bachelor's
- Computer skills
- Communication skills
Occupational Therapist II
Assisted Living Alberta —Barrhead, AB
- $44.93–$59.68 an hour
- Part-time
- Master's degree
- Bachelor's
- In-person
- Disability insurance
- Dental care
Occupational Therapist II
Alberta Health Services —Hinton, AB
- $43.62–$57.94 an hour
- Full-time
- Master's degree
- Bachelor's
- In-person
- Disability insurance
- Dental care
Pharmacist PT
Loblaw Companies Limited —Quesnel, BC
- $54.00–$69.85 an hour
- Part-time
- Bachelor's
- Computer skills
- Communication skills
1d
Physiotherapist - Rehabilitation Services
Nova Scotia Health —Nova Scotia
- $38.43–$50.99 an hour
- Weekends as needed
- BLS Certification
- Master's degree
- Bachelor's
- Disability insurance
- Dental care
7d

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Manager, Client Services

Spectrum Health Care -
Mississauga, ON

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Job details

Full-time
$65,000–$80,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Post-secondary education
Microsoft Office
Home care
Computer skills
Business process improvement

Full job description

Company Description

Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!

We are hiring a Manager, Client Care Services to support our care programs out of our Peel branch. This position will work out of our Mississauga office. We’re an in-office team that thrives on real-time collaboration.

Reporting to the Regional Director, the Manager, Client Care Services manages the Client Care Coordinators and oversees the coordination of patient schedules and ensures the overall efficiency of service delivery for government funded and private patient programs. The Manager, Client Services responds to difficult situations related to patient care and/or patient schedules, supports in addressing employee concerns, implements and manages scheduling processes including monitoring and reporting of key performance indicators such as missed care and referral acceptance, and managing the day-to-day operations of the coordination department.

At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

Motivates, directs and coaches staff to ensure quality care to all clients.
Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managed
Ensures effective resolution of customer complaints to increase satisfaction and maintain customer loyalty
Oversees staffing and the preparation of monthly schedules for Client Service Coordinators
Oversees the hiring, training and orientation for Client Service Coordinators
Attends and facilitates meetings as required both internal and external.
Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
Organizes & evaluate workflows for the coordination team. Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
Communicates serious service quality issues to the Regional Director/Manager for intervention and resolution where appropriate
Supports the Regional Director/Manager with projects and day to day operations as required

Qualifications

Minimum 5 years experience in the health care industry with experience in home care
Registered health care professional an asset
Post-secondary education or equivalent work experience
2+ years’ people management experience
Demonstrated commitment to the delivery of customer service excellence
Ability to manage and improve core business processes
Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
Strong computer skills (including ability to learn proprietary software and prepare reports in Excel)

#Peel_Mngr

Additional Information

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([email protected]) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

Quick apply

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