It service desk analyst Jobs

ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No university degree
IT Analyst
Best Centered Care —Barrie, ON
- $44,680.31–$50,830.00 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Dental care
- Vision care
Quick apply
Analyste Support IT / IT Support Analyst
Keyloop —Montréal, QC
- Azure
- Organizational skills
- In-person
7d
IT Service Desk Analyst - Network/Security
Quicktech —Surrey, BC
- $70,000–$90,000 a year
- Full-time
- Azure
- AWS
- Organizational skills
Quick apply
IT Service Desk Analyst
Drax Group —Prince George, BC
- $60,000–$70,000 a year
- Azure
- Windows
- Microsoft Office
- Dental care
Bilingual IT Support Analyst
DWF —Toronto, ON
- Up to $75,000 a year
- Full-time
- Bilingual
- Azure
- Customer service
- Dental care
Service Desk Analyst 2
Beem Credit Union —Burnaby, BC
- $69,500–$81,800 a year
- Hybrid work
- Azure
- Computer Science
- Customer service
- Disability insurance
- Dental care
Service Desk Analyst
Black & McDonald Limited —Dartmouth, NS
- $55,000–$65,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick apply
Associate Analyst, Service Desk
Opensity Solutions —Toronto, ON
- Full-time
- Customer service
- High school diploma or GED
- Typing
Quick apply
4d
Service Desk Lead
Concert Properties LTD. —Vancouver, BC
- $90,000–$110,000 a year
- On call
- Computer science
- Microsoft Outlook
- Computer Science
Quick apply
4d
Desktop Support Analyst
Saskatchewan Polytechnic —Moose Jaw, SK
- $4,903.16–$5,856.62 a month
- Full-time
- IT
- In-person
- Communication skills
3d
IT Field Support Analyst
GFL Environmental —Vaughan, ON
- Computer Science
- Engineering
- Master's degree
- Profit sharing
- Wellness program
4d
Service Desk Analyst
JDI IT —Fredericton, NB
- $45,000–$60,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
11d
Service Desk Analyst - Ontario
CBI Home Health —Toronto, ON
- $48,000–$58,000 a year
- On call
- Bachelor's
- No university degree
- Time management
- Employee assistance program
- Flexible schedule
Quick apply
Service Desk Analyst- 1 year contract
Cogir Senior Living Canada —Mississauga, ON
- $55,000 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- English
IT Analyst
Scotia Investments Limited —Bedford, NS
- $55,000–$60,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Mileage reimbursement
- Disability insurance
Quick apply
7d
Service Desk Analyst
Simon Fraser University —Surrey, BC
- $69,102–$82,420 a year
- Communication skills
6d
IT Support Analyst III
Novarc Technologies Inc —Burnaby, BC
- $95,000–$116,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
Quick apply
Technical Support Analyst
Arcadis —Vancouver, BC
- $60,000–$75,000 a year
- Azure
- Customer service
- DevOps
IT Service Desk Analyst
Helical Pile Solutions —Nisku, AB
- Full-time
- Computer Science
- Customer service
- Windows
- Dental care
- Employee assistance program
Quick apply
4d

I want to receive the latest job alerts for it service desk analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service desk analyst jobs near

ITSM Support Analyst

RJR Innovations -
Ottawa, ON

Apply Now

Job details

Full-time
$40,000–$60,000 a year

Qualifications

Bilingual
Customer service
Post-secondary education
IT support
Organizational skills
Communication skills

Full job description

We are seeking an ITSM Support Analyst in our Services Department for commencement as soon as possible. This position will be located in Ottawa and will report to the Support Manager. This position will best suit an individual who is efficient, customer service and detailed-oriented, and enthusiastic about the work. The candidate will need to be a team player with a ‘pitch in’ attitude. This position can lead to a promotion within the Services Department.

Previous support experience in a professional services environment would be an asset but not essential.

Job Responsibilities

Providing first level and second level support to end users for an external Service Desk application
Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
Monitoring the Service Desk queues to ensure that tickets are processed in a timely manner which includes first contact with clients and closing all completed tickets assigned to the Service Desk queue
Interact with other team members where necessary to ensure incident tickets are resolved in a timely manner
Responsible for checking Service Desk voicemails and emails
Providing internal RJR Innovations support for IT issues
Responsible for routing tickets according to the appropriate service levels if a resolution cannot be reached at the first level
On call after hour support may be required.

Job Requirements, Essential

A diploma/certificate in post secondary education or equivalent experience;
Excellent IT troubleshooting skills;
Strong verbal and written communication skills in both official languages;
Excellent interpersonal and customer service skills, which will enable the candidate to build positive relationships and work with all levels of staff and clientele;
Ability to work under pressure and multi-task;
Exceptional organizational skills and detail oriented;
Strong professional image.
Job Type: Full-time (Partial remote work)
Salary: $40,000.00 to $60,000.00 /year

Experience:

IT Support: 1 year (Preferred)

Please email your resume in .DOCX or .PDF format to [email protected]

Apply Now

Refine Your Search

ITSM Support Analyst

IT Analyst

Analyste Support IT / IT Support Analyst

IT Service Desk Analyst - Network/Security