Winnipeg, Mb Field service technician it field Jobs – 46 Openings This Week

Service Coordinator
Exchange Technology Services Inc. —Winnipeg, MB
- Full-time
- Azure
- Computer Science
- Customer service
Quick apply
Technologist 2 - Streets Maintenance
City of Winnipeg —Winnipeg, MB
- Weekends as needed
- Microsoft Office
- Construction
- Communication skills
8d
Applications Engineering Specialist - Antec Controls
Price Industries Limited —Winnipeg, MB
- Full-time
- Engineering
- Bachelor's
- Travel
- Dental care
- Employee assistance program
Quick apply
Contents Crew Lead
First Onsite —Winnipeg, MB
- Full-time
- Microsoft Office
- Dental care
Quick apply
3d
Gas Fitter (Class A)
Sunbelt Rentals of Canada —Winnipeg, MB
- $36.61–$52.62 an hour
- Weekends as needed
- Customer service
- Basic math
- HVAC
- Dental care
- Vision care
Quick apply
Heavy Duty Mechanic
Wapiti Gravel Suppliers —Winnipeg, MB
- $55 an hour
- Full-time
- Schematics
- Heavy equipment operation
- High school diploma or GED
- Disability insurance
- Relocation assistance
Quick apply
Senior Account Manager
Otis —Winnipeg, MB
- Full-time
- Sales
- Presentation skills
- Business
- Flexible schedule
14h
Field Service Technician
Express Employment Professionals —Canada
- $40–$55 an hour
- 12 hour shift
- Mechanic experience
- Maintenance
- Travel
- Dental care
- Vision care
Quick apply
9d
Drill Mechanic
Mader Group —Canada
- $60–$65 an hour
- Full-time
- Schematics
- Mechanic experience
- Heavy equipment operation
- Disability insurance
- Dental care
Quick apply
3d
Service Operations Manager
SI Alarms Ltd —Winnipeg, MB
- From $60,000 a year
- Full-time
- Customer service
- ERP systems
- Organizational skills
- Mileage reimbursement
- Dental care
Quick apply
3h

Related jobs to explore

Based on your search for field service technician it field

Service Coordinator
Exchange Technology Services Inc. —Winnipeg, MB
Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset. Ability to train and mentor staff.
Quick apply
Technologist 2 - Streets Maintenance
City of Winnipeg —Winnipeg, MB
Possess and maintain a valid Class 5 Manitoba Driver’s License. Provide input for the area’s responsibilities for quality standards, development of standardized…
8d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Field Service Superintendent (Canada - Service Division)
Powell —Toronto, ON
Must possess a valid driver license with a clear record. Work with engineering to ensure all materials and drawings are ready for a project.
$45.00–$61.54 an hour
Quick apply
Lead Pressure & Window Washing Technician
Shack Shine —Markham, ON
*Licensing:* Valid Driver’s License and the *ability to provide a clean driver's abstract* (required for operating our premium Mercedes Sprinter fleet).
From $25 an hour
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for field service technician it field in winnipeg, mb

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

field service technician it field jobs near winnipeg, mb

Service Coordinator

Exchange Technology Services Inc.
Winnipeg, MB

Quick apply

Job details

Full-time

Qualifications

ConnectWise
Computer operation
Azure
Computer Science
Customer service
Microsoft Exchange
Windows
Microsoft Office
Analysis skills
Bachelor's
Virtualization
Telecommunication
SharePoint
College diploma
Communication skills
Active Directory
Help desk
Information Technology

Full job description

About Us:
Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

Job Overview
Reporting to the Service Desk Manager, The Service Coordinator is a key member of our IT operations team, responsible for managing ticket workflows, scheduling technicians, and ensuring compliance with Service Level Agreements (SLAs). This role acts as the central point for ticket dispatching, escalations, queue management, and staff training, driving productivity and enhancing customer satisfaction. The Service Coordinator also plays a vital part in onboarding new clients and technicians, maintaining operational standards, and optimizing the use of service management tools such as ConnectWise.
Key Responsibilities

Ticket Dispatching: Assign incoming tickets to appropriate technicians based on expertise, availability, and urgency.
Scheduling: Manage and coordinate technician schedules to maximize resource utilization and minimize downtime.
Escalations: Monitor ticket queues and escalate critical or unresolved incidents to senior staff or management as needed.
SLA Compliance: Track and enforce adherence to SLAs, proactively identifying risks to timely resolution and implementing corrective actions.
Queue Management: Oversee ticket queues to balance workloads, prioritize urgent issues, and prevent backlog accumulation.
Stale Ticket Review: Regularly audit ticket queues for aging or neglected tickets, initiating follow-ups or reassignment as needed.
Training & Onboarding: Support onboarding of new technicians.
Client Onboarding Consult: Ensuring the Service Desk group is promptly informed of new client onboardings by sharing relevant details about the new customer, such as key contacts, service requirements, and any unique support needs. Additionally, provide hands-on assistance and guidance to Service Desk staff during the initial days of supporting new clients to facilitate a smooth transition and maintain high service quality.
Service Desk Staff Training: Deliver ongoing training sessions for Service Desk staff covering:
SLA Awareness and Management: Educate staff on the importance of SLAs, how to monitor compliance, and the impact of timely ticket resolution.
Ticket Priority Management: Train staff to accurately assign and manage ticket priorities, ensuring urgent issues are addressed promptly and resources are allocated efficiently.
ConnectWise Navigation: Provide hands-on instruction in using the ConnectWise platform, including ticket creation, updates, searching, and reporting functions.
Ticket Management Best Practices: Share proven techniques for ticket documentation, communication, follow-up, and closure to maintain quality service and prevent ticket stagnation.
Ticket Workflow Monitoring: Oversee the end-to-end ticket workflow by tracking system notifications and required approvals, ensuring all tickets move efficiently through each stage without unnecessary delays.
Additional responsibilities as assigned

Qualifications

Experience
Experience in IT service management or similar role
Familiarity with ticketing systems (ConnectWise preferred)
Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required
Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required
Previous experience in a Customer Service or Helpdesk Environment is preferred
Education:
Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset
Skills:
Strong organizational and multitasking skills
Technical Support and Troubleshooting skills
Ability to train and mentor staff
Understanding of SLAs and service operations best practices
Analytical skills with the ability to solve complex issues
Excellent communication and customer service skills
Ability to work well in a team
A theoretical working knowledge of virtualization and remote application delivery services preferred
Strong ability to prioritize tasks and meet deadlines
Strong attention to detail and accuracy
Professional verbal and written communication skills

Working Conditions

Must be able to obtain and maintain a clear criminal record check
Physically able to perform all listed job duties
Work performed primarily in an office environment
Manual dexterity required to use desktop computer and telephone
The physical location of this role is only accessible via a flight of stairs; no elevator is available

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Subsidized Gym Membership
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to [email protected] if you have any questions.

Quick apply

Refine Your Search

field service technician it field jobs in winnipeg, mb

Service Coordinator

Technologist 2 - Streets Maintenance

Applications Engineering Specialist - Antec Controls

Contents Crew Lead

Gas Fitter (Class A)

Heavy Duty Mechanic

Senior Account Manager

Field Service Technician

Drill Mechanic

Service Operations Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for field service technician it field in winnipeg, mb

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected