st. catharines on customer service representative Jobs – 83 Openings This Week

Customer Service / Technical Support Rep (Hybrid)
Concentrix —Niagara Falls, ON
- $19.50 an hour
- Immediate opening
- Customer service
- English
- High school diploma or GED
- Dental care
- Paid time off
Customer Service Advisor
Active Green and Ross —St. Catharines, ON
- $17.20–$33.23 an hour
- Part-time
- Microsoft Word
- Sales
- In-person
Quick apply
11h
Remote Customer Service and Sales
HMG Careers —Niagara Falls, ON
- $69,000–$150,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Computer skills
- Dental care
- Flexible schedule
Quick apply
3d
Customer Service Representative (Fixed Term)
LCBO —Niagara-on-the-Lake, ON
- $20.82 an hour
- 8 hour shift
- Bilingual
- English
- In-person
Advisory Agent, Member and Client Experience
Desjardins —Welland, ON
- Part-time
- Bilingual
- English
- High school diploma or GED
7h
Senior Member Service Representative
PenFinancial Credit Union —Niagara Falls, ON
- $42,730–$53,414 a year
- Full-time
Quick apply
GUEST SERVICE AGENT
Vintage Hotels —Niagara-on-the-Lake, ON
- Part-time
- Sales
- Hotel
- High school diploma or GED
GUEST SERVICE AGENT LEAD
Vintage Hotels —Niagara-on-the-Lake, ON
- Full-time
- Sales
- Hotel
- High school diploma or GED
FOH Rooms - Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20–$18.58 an hour
- Weekends as needed
- Hotel
- Front desk
- Phone etiquette
- Dental care
Quick apply
13h
Guest Service Agent
Hilton Hotel and Suites Niagara Falls/Fallsview —Niagara Falls, ON
- $18.20 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee assistance program
Quick apply
Guest Service Agent / Front Desk Agent
Holiday Inn Express Niagara-on-the-Lake —Niagara-on-the-Lake, ON
- From $17.60 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Flexible schedule
Quick apply
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada —Welland, ON
- From $17.75 an hour
- Part-time
Guest Service Agent
TownePlace Suites Niagara Falls —Niagara Falls, ON
- $18 an hour
- Part-time
- Customer service
- Hotel
- Front desk
Quick apply
Guest Service Agent
Vittoria Hotel & Suites —Niagara Falls, ON
- From $17.60 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Flexible schedule
Quick apply
9d
Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20 an hour
- Full-time
- Customer service
- Hotel
- No university degree
- Dental care
Quick apply
FOH Rooms - Guest Service Agent Lead Hand
Canadian Niagara Hotels Group —Niagara Falls, ON
- $19.50–$19.89 an hour
- Weekends as needed
- Microsoft Word
- Bar
- Microsoft Excel
- Dental care
Quick apply
13d
Customer Service Associate PRO/Building Materials
RONA+ —Niagara Falls, ON
- $17.80–$18.90 an hour
- Full-time
- Customer service
- Communication skills
Quick apply
2d
Customer Service / Tech Support Rep – Tech Products (Remote)
Concentrix —Canada
- $19.50 an hour
- Weekends as needed
- Remote
- Computer science
- Customer service
- High school diploma or GED
- Wellness program
- Designated paid holidays
Customer Service Rep – Remote (Automotive, Bilingual: English / French)
Concentrix —Canada
- $16–$25 an hour
- Immediate opening
- Remote
- Bilingual
- Computer science
- Customer service
- Profit sharing
- Wellness program
1d
Customer Service Representative
Fix Auto —Welland, ON
- $18–$25 an hour
- Full-time
- Microsoft Word
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
14h

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Customer Service / Technical Support Rep (Hybrid)

Concentrix -
Niagara Falls, ON

Apply Now

Job details

Full-time
$19.50 an hour

Qualifications

Customer service
iOS
English
High school diploma or GED
MacOS
Communication skills

Full job description

JOB DESCRIPTION

The Customer Service Representative / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative / Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service Representative / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative / Technical Support Representative, you’ll:

You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Prepare complete and accurate work including appropriately notating of accounts as required.
Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative / Technical Support Representative role include:

Live within 64km of the Niagara Falls site/location.
1 year of customer service experience or equivalent, with a High School diploma or GED.
Effective communication skills in English, both written and verbally.
Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills.
Patience in working with customers is second nature for you.
The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE.

Apply Now

Refine Your Search

customer service representative jobs in st. catharines on

Customer Service / Technical Support Rep (Hybrid)

Customer Service Advisor

Remote Customer Service and Sales

Customer Service Representative (Fixed Term)

Advisory Agent, Member and Client Experience

Senior Member Service Representative

GUEST SERVICE AGENT

GUEST SERVICE AGENT LEAD

FOH Rooms - Guest Service Agent

Guest Service Agent

Guest Service Agent / Front Desk Agent

(CAN) OMNI Customer Fulfillment Associate

Guest Service Agent

Guest Service Agent

Guest Service Agent

FOH Rooms - Guest Service Agent Lead Hand

Customer Service Associate PRO/Building Materials

Customer Service / Tech Support Rep – Tech Products (Remote)

Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Customer Service Representative

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