markham, on desktop support analyst Jobs – 41 Openings This Week

#1212 PFT IT Support Analyst/PolicyTech Administrator
YORK REGION CHILDREN'S AID SOCIETY —Newmarket, ON
- $53,094.00–$65,510.80 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Mileage reimbursement
- Dental care
Quick apply
21h
Helpdesk Analyst
The Syscomm Group —Greater Toronto Area, ON
IT Asset Management Analyst
CAA SCO Systems & Services Inc —Thornhill, ON
- $40,800–$64,300 a year
- Microsoft Excel
- Customer service
- IT
- Wellness program
- Tuition reimbursement
Quick apply
Customer Solution Analyst
Jonas Software —Markham, ON
- Full-time
- Customer service
- English
- Accounting
- Work from home
Operations Support Analyst
Releady —Toronto, ON
- $50–$57 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
IT Business Analyst (Application Administrator / Analyst)
Redpath Mining —Vaughan, ON
- $85,000–$120,000 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Customer service
IT Support and Digital Innovation Analyst
Park Hyatt Toronto —Toronto, ON
- $55,000–$62,000 a year
- Full-time
- Hospitality
- Computer Science
- Customer service
- Dental care
- Tuition reimbursement
9d
Customer Solution Analyst
Jonas Construction Software —Markham, ON
- Full-time
- Customer service
- English
- Accounting
- Work from home
Senior Application Support Analyst
Telus Health —Toronto, ON
- $44,500–$89,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Customer Support Analyst
FacilityOS —North York, ON
- $50,000–$60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- AI
- Communication skills
Quick apply
Service Delivery Analyst
Orion Health —Toronto, ON
- $85,000–$120,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Client Support Analyst
Ripple —Toronto, ON
- Weekends as needed
- SQL
- Accounting
- APIs
- Paid time off
Bilingual RTR Payment Operations Center Analyst - Level 3
Payments Canada —Toronto, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- Computer Science
- Business
- Dental care
- Paid time off
Quick apply
Bilingual - Payment Operations Centre Analyst (Level II)
Payments Canada —Toronto, ON
- $63,000–$105,000 a year
- Temporary
- Hybrid work
- Bilingual
- English
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
8d
Network Support Analyst - Project REACH - Temporary Full-Time 2025-13847
Sunnybrook Health Sciences Centre —Toronto, ON
- Temporary
- Oracle
- Computer networking
- In-person
Quick apply
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
9d

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#1212 PFT IT Support Analyst/PolicyTech Administrator
YORK REGION CHILDREN'S AID SOCIETY —Newmarket, ON
As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through…
$53,094.00–$65,510.80 a year
Quick apply
21h
IT Asset Management Analyst
CAA SCO Systems & Services Inc —Thornhill, ON
Track software license assignments and removals, ensuring compliance with vendor agreements and internal policies. Maintain SOPs and asset handling guides.
$40,800–$64,300 a year
Quick apply

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#1212 PFT IT Support Analyst/PolicyTech Administrator

YORK REGION CHILDREN'S AID SOCIETY -
Newmarket, ON

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Job details

Full-time
$53,094.00–$65,510.80 a year
21 hours ago

Qualifications

Customer service
Microsoft Office
Analysis skills
IT support
SharePoint
Customer support
Communication skills

Full job description

June 4, 2026
Job Posting #1212 #hp

IT Support Analyst I/PolicyTech Administrator

Permanent Full-Time

The York Region Children’s Aid Society (YRCAS) is a non-profit community organization legally mandated to protect children and youth from abuse and neglect. As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through equitable, culturally aligned services.

Comprised of interdisciplinary teams of diverse professionals who push boundaries in support of family centered care, we engage with children and families for a stronger, healthier community within the York Region.

YRCAS is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace and community where children, youth and families thrive.

To support us on our journey, YRCAS is looking for an IT Support Analyst I/PolicyTech Administrator to support our IT department.

Why Work for Us?

Hybrid working model (working virtual and in person)
Casual dress code
Employer paid Group Insurance and Health & Dental Benefit
Four (4) Weeks of Vacation accrued per calendar year
Five (5) float days per calendar year
One day off every five (5) weeks during Winter months
Shortened Summer hours
OMERS Pension, with employer and employee sharing premiums equally
CAA Membership Reimbursement and Mileage Reimbursement
Enhanced Wellness Initiatives Virtual Fitness Classes

Page Break

SUMMARY OF DUTIES & RESPONSIBILITIES

Reporting to the Supervisor of Information Technology, the IT Support Analyst I/PolicyTech Administrator position is responsible for providing service helpdesk support. Primary duties are to provide Tier 1 laptop, server, remote, and network support of the organization. It is also the responsibility of this role to work with other areas of the IT team and business to continually evolve and ensure IT application and Infrastructure systems are meeting business requirements and those new additions are managed effectively. The scope of the Support Analyst I/PolicyTech Administrator includes, but is not limited to:

Tier 1 Service Desk support and Application support
Onboard new employees
Key advocate and front-facing voice for IT
Desktop and Laptop imaging, configuration, and installation
Mobile Device Management & Mobile Software Support
Office 365 support/Frequent remote user support
Train staff, foster parents, and volunteers on PolicyTech and other IT applications
Serve as the Subject Matter Expert (SME) for the functionality and use of the PolicyTech system.
Manage the PolicyTech application, including system settings, content, user roles, and permissions.
Collaborate with publishing teams throughout the policy publishing workflow.
Support policy assessment and attestation processes for agency policies.

Assist and educate employees in using PolicyTech procedures and workflows, helping users learn how to efficiently navigate and operate the system.

NATURE OF POSITION:

Provide day-to-day technical support to internal staff
Provide day-to-day application support to internal staff
Provide remote technical support to users across the organization
Manage and handle rollout of new IT equipment (PCs, laptops, printers, phones, etc.)
Help manage IT inventory
Logging and tracking identified system problems through resolution by leveraging the Helpdesk System and maintaining agreed upon SLAs
Provide user training on using technologies, software and systems
Creating and maintaining technical documentation, including PolicyTech, on processes, policies, application configuration and help related materials for users
Manage the PolicyTech application, including system settings, content, user roles, and permissions.
Oversees the full PolicyTech policy lifecycle—drafting, approval, updates, distribution, employee attestations, and maintenance of an auditable records database
Other special project related duties, as defined by management

QUALIFICATIONS
Education and Experience

Completion of a Diploma or Degree in a Technology/Computer related field or relevant equivalent combination of education and experience
A minimum of 2 - 5 years of IT Support Desk experience
A minimum of 2 - 5 years of Application support experience
1–3 years of experience facilitating new user onboarding through application training

Knowledge and Skills

Strong understanding of applications in Microsoft Office 365
Advanced knowledge of SharePoint, OneDrive, Forms would be an asset
Strong Analytical skills
Excellent technical and nontechnical communication skills
Excellent Problem solving and customer service skills
Excellent communication skills

Experience with providing remote customer support
Strong customer service skills to effectively support many diverse users

PAY GRADE: Union - Pay Grade 3 ($53,094.00 - $65,510.80)

This is an existing vacancy with the organization.

HOURS OF WORK 33.75 hours per week

Candidates who meet the qualifications are welcome to apply no later than June 12, 2026 by 11:59pm.

Internal Applicants: Please apply for this opportunity using your Agency ADP account.

External Applicants: Apply here: yorkcas.org/careers

We appreciate all applications received. All communications will be held in strict and professional confidence. Only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.

Employment at York Region Children’s Aid Society is conditional upon the verification of credentials, a satisfactory vulnerable sector check, and a class “G” driver’s license with daily access to an insured vehicle. York Region Children’s Aid Society works in a hybrid virtual and on-site working environment.

Anti-Oppression/Anti-Racism at York Region Children’s Aid Society

YRCAS is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages application from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.

Diversity, Equity & Inclusion

York Region Children’s Aid Society is committed to employment equity, diversity and inclusion in the workplace, and fostering equity, diversity and inclusion in recruitment practices is a key aspect of the search process. The current posting is in search of candidates who identified from the following equity seeking groups; women, racialized persons/persons of colour, Indigenous Peoples, persons with disabilities, and persons of the 2SLGBTQ+ community. If you are of the aforementioned identities, and feel comfortable making it known, you may choose to self-identify as member of a designated group. Any information directly related to you is kept confidential and used in a safe manner to inform our recruitment process towards being an equal opportunity employer.

Vaccination Policy

York CAS prioritizes the health and safety of their employees and closely follows the Public Health Guidelines and Recommendations. The agency's mandatory COVID-19 vaccination requirement as a condition of employment is currently suspended. Should the mandatory COVID-19 vaccination requirement be reinstated, all active agency employees will be required to comply with YRCAS’ Mandatory COVID-19 policy (providing proof of COVID-19 vaccination-2 doses required).

Accommodation at YRCAS

We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants that may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview.

People and Culture will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed in a fair and equitable manner.

Quick apply

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desktop support analyst jobs in markham, on

#1212 PFT IT Support Analyst/PolicyTech Administrator

Helpdesk Analyst

IT Asset Management Analyst

Customer Solution Analyst

Operations Support Analyst

IT Business Analyst (Application Administrator / Analyst)

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Customer Solution Analyst

Senior Application Support Analyst

Customer Support Analyst

Service Delivery Analyst

Client Support Analyst

Bilingual RTR Payment Operations Center Analyst - Level 3

Bilingual - Payment Operations Centre Analyst (Level II)

Network Support Analyst - Project REACH - Temporary Full-Time 2025-13847

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Why Work for Us?

NATURE OF POSITION:

QUALIFICATIONS Education and Experience

Knowledge and Skills

QUALIFICATIONS
Education and Experience