Job Title: Manager of Victim Services
Reports to: Executive Director
Job Types: 37.5hr/week, full-time
Start Date: As soon as possible
Location: Calgary, AB or Edmonton, AB (Hybrid role with remote and in office)
Travel: 10-25% (required) with the potential to be higher
Benefits: ACT Alberta offers a competitive benefits package, flexibility, and work/life balance, in addition to sick days, personal days, and vacation days
SUMMARY:
The Manager of Victim Services is a management role that oversees the delivery of ACT Alberta’s community-based Victim Services Unit. They have accountability for both quality and ethical considerations and assist the Victim Response Coordinators (VRC) in the performance of their job duties. Additionally, this position is a front-line role that works directly with victims and survivors of human trafficking.
DUTIES AND RESPONSIBILITIES:
The Manager of Victim Services will lead a team of registered social workers (RSW, BSW) across multiple urban and rural regions, ensuring the successful operations of ACT’s Victim Services Unit. They help to establish collaborative community responses to human trafficking by building inter-agency partnerships and by providing case management to trafficked persons with complex needs. As a skilled leader, they are adept at supporting, inspiring, and coaching a front-line team, while implementing protective factors to avoid burnout and second-hand trauma. Candidates will demonstrate professionalism, collaboration, sound judgment, and exemplary interpersonal skills.
Leadership:
- Provide direction, supervision, and management to staff. This includes relational leadership and coaching, technical skill building, and management logistics (e.g., reviewing and approving timesheets, expense claims, monthly reports, etc.).
- Build cohesion, collaboration, empathy, and engagement across departments and regions.
- Ensure that the case management data is meticulously tracked, reviewed, and aggregated to provide critical data on program success and trends in human trafficking. This includes holding accountability for client confidentiality, data security, ethical considerations, privacy rights, and procedures.
- Manage all client-related budgetary costs, team travel expenses and reimbursements, and departmental costs, in coordination with the Executive Director.
- Actively participate in management meetings and advise the Executive Director regarding program strategy. Identify gaps and barriers and develop strategies for resolution. Identify and manage risks.
- Responsible for program development, including but not limited to: intake processes, defining the scope work, identifying guidelines to protect staff’s physical and psychological well-being, and determining priorities and strategies for engaging provincial stakeholders.
- Ensure ethical service delivery and adherence to Alberta College of Social Workers’ Best Practices.
Stakeholder Relations:
- Develop, lead, and evaluate relevant strategies, guidelines and practices for partnership development, victim assistance, and related activities.
- Manage the development and maintenance of all inter-agency Case Management Agreements and program-driven Memorandums of Understanding (MOUs) related to case management.
- Provide leadership and guidance in ACT Alberta’s network of program stakeholders, including all stakeholder meetings, relationship building, and collaborative response practice.
- Oversee the accuracy and maintenance of ACT Alberta’s stakeholder list related to case management.
Case Management:
Manage a small case management portfolio and provide critical supports to persons who have experienced human trafficking. This includes, but is not restricted to, the following responsibilities:
- Offer person-centered, trauma-informed, and culturally sensitive services;
- Coordinate response teams, case conferences, meetings, and case debriefs;
- Empower individuals to access available resources by contacting or phoning supports directly, or searching for information online;
- Provide support during crisis/emergency situations by utilizing de-escalation techniques and/or motivational interviewing skills as appropriate;
- Help clients to directly meet immediate needs, including food security, financial supports, and social inclusion by means of education or direct referrals;
- Assist clients in meeting their medical and social needs in the community, including transportation and support with external appointments;
QUALIFICATIONS:
Professional Designation:
- Active registration in good standing with the Alberta College of Social Workers (ACWS).
Education and Experience:
- A graduate or advanced degree in social work, or an undergraduate degree with extensive experience.
- 4-7 years of casework experience with individuals with complex needs.
- Extensive experience managing front-line staff.
- Extensive experience in multi-sectoral collaborations, network building, community engagement, and consensus-building.
- Standard First Aid would be considered an asset.
- A Class 5 non-GDL driver’s license, a clean driver’s abstract, and a personal vehicle that can be used for work purposes with $2 million liability insurance are required.
Physical Requirements:
- Ability to travel throughout Alberta, including some overnight and multi-day trips. Occasional driving as part of work duties.
- Ability to access rural areas that may include unpaved areas/roads/pathways.
- Occasional time outside in all weather conditions.
- Continuous extended periods of sitting, standing, or walking (sometimes up or down stairwells).
Knowledge, Skills, and Abilities:
- Experience with Indigenous communities and knowledge of the Treaty 4, 6, 7, 8 and 10 regions of Alberta is critical. These regions include the traditional unceded territory of the Cree, Blackfoot, Nakota Sioux, Iroquois, Dene, Ojibway/ Saulteaux/Anishinaabe, and Inuit peoples, as well as the Métis People of the surrounding eight Métis Settlements and the Métis Nation of Alberta.
- Comfort meeting individually with participants in the community, in a broad variety of settings, with a safety-first mindset.
- Understanding of human trafficking and related issues; experience working on complex social issues and gender-based violence.
- Non-violent crisis intervention, trauma-informed practice, and harm-reduction philosophies are necessary to be successful in this role.
- The ability to speak a second language is an asset.
Behavioural Competencies:
This role should demonstrate competence in some or all of the following:
- Ethical Behavior: Understand ethical behavior and business practices and ensure that your own behavior and the behavior of others is consistent with these standards and aligns with the organization’s values.
- Relationship Development: Demonstrated ability to network, and to build and maintain positive external relationships.
- Effective Communication: Excellent oral and written communication skills, including public speaking; English proficiency.
- Creativity and/or Innovation: Develop new and creative ways to improve the organization’s operations and create new opportunities.
- Client Focus: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within set parameters.
- Teamwork Development: Work cooperatively and effectively with others to set goals, resolve problems, etc.
- Leadership: Positively influence others to achieve results
- Decision-Making: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interest of the organization.
- Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details.
- Planning: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
- Problem-Solving: Assess challenging situations to identify the cause, process relevant information, determine possible solutions, provide recommendations, and resolve problems.
About ACT Alberta:
ACT Alberta, the Action Coalition on Human Trafficking, is a provincial charity and non-profit organization that provides front-line services to victims and survivors of both labour and sex trafficking. As one of the oldest anti-trafficking agencies in Canada, we have been steadfast in our vision of an Alberta free of human trafficking. We provide essential services to victims and survivors, empower and mobilize our communities, and partner with allies across the country to raise awareness.
OUR MISSION:
We support and advocate for victims and survivors of human trafficking, increase knowledge and awareness of all forms of human trafficking, and lead and foster collective action through collaboration and respect.
OUR VALUES:
- Person-centered response driven by human rights.
- A commitment to serve and empower all individuals using an anti-oppressive framework.
- Evidence-based and judgment-free services through a lens of intersectionality.
- Collective action through the coordination, collaboration, and respect of stakeholders and allies.
To apply for this position please send your resume directly to our Manager of Operations [email protected] or directly through Indeed.
Job Type: Full-time
Pay: $77,000.00-$84,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Work from home
Flexible language requirement:
Work Location: Hybrid remote in Calgary, AB T2G 1A1
