Introduction
We have an exciting opportunity for an experienced Product Advisor / Assistant Sales Manager to join Jim Pattison Toyota Downtown. This is a dynamic dual role position that combines sales leadership responsibilities with a hands on Product Advisor focus, directly assisting customers through the vehicle purchasing journey and driving personal sales performance.
If you are a driven automotive professional who is passionate about delivering exceptional customer experiences, selling vehicles, mentoring team members, and contributing to dealership success, this role is for you. In this position, you will play an active role on the sales floor by advising customers, building relationships, and achieving sales targets, while also supporting the leadership and daily operations of the sales department. You will assist in driving overall team performance, coaching and supporting sales staff, and helping ensure a high standard of customer experience aligned with dealership goals and Toyota brand expectations.
Schedule: This is a full-time, permanent leadership role based on approximately 40 hours per week. Given the nature of the retail automotive business, this role requires flexibility to work evenings and weekends, as well as additional hours as needed to support business operations and team performance.
This role reports to the General Sales Manager of the dealership.
About Us
A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm
What We're Looking For
The Senior Product Advisor / Assistant Sales Manager plays a key role in supporting the sales department while leading by example on the showroom floor. This position is best suited for a high performing automotive sales professional who enjoys customer interaction, mentoring team members, and contributing to dealership results in a hands-on environment.
A day in the life
Customer Experience & Sales Support
- Deliver an outstanding customer experience throughout the vehicle purchasing process.
- Assist customers with vehicle selection, product knowledge, financing introductions, and delivery coordination.
- Support the sales team in achieving monthly sales targets and maintaining strong customer satisfaction.
- Handle customer concerns professionally and help ensure timely follow-up.
Team Support
- Lead by example through strong sales performance, professionalism, and customer service.
- Support the Sales Manager with day-to-day showroom operations and team guidance.
- Assist with coaching and mentoring Product Advisors on sales process, product knowledge, and customer communication.
- Help maintain a positive, team-oriented, and performance-driven environment.
Operations & Process
- Ensure dealership sales processes and manufacturer standards are consistently followed.
- Maintain accurate customer records and activity using dealership CRM tools.
- Assist with inventory presentation, showroom standards, and vehicle deliveries.
- Support dealership promotions, events, and sales initiatives.
What we offer
You will join a performance focused organization that values structured processes, measurable outcomes, and professional development; supported by a collaborative team environment and strong operational infrastructure.
- Competitive commission and performance based bonus structure.
- Opportunity to work with premium products in a high volume dealership.
- Manufacturer supported and in-house leadership training.
- Access to exclusive vendor promotions and purchase programs.
- Recognition and rewards programs.
- Comprehensive benefits package, including:
- Extended health and dental care
- Life Insurance and AD&D
- Short- and long-term disability
- Global medical assistance
How to Apply
If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/
This role requires the successful candidate to provide a satisfactory Driver’s Abstract from ICBC.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at
[email protected].
