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Logistics & Customer Service Supervisor

Amrize -
Calgary, AB

Apply Now

Job details

Full-time

Qualifications

Google Suite
Customer service
Supply chain
Logistics
Microsoft Office
Analysis skills
Supervising experience
Bachelor's
Business
Leadership
Communication skills

Full job description

Logistics & Customer Service Supervisor

Requisition ID: 16735

Location: Calgary, AB, CA, T2C 5G9

Pay Type: Salary

Position type: Full-time / Salary

Travel Requirement: <10%

COMPANY OVERVIEW
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at www.amrize.com/careers

Description:

Join Amrize as a Logistics & Customer Service Supervisor and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

ABOUT THE ROLE
The Logistics & Customer Service Supervisor serves as the onsite leader for the Customer Value Centre (CVC) team in Calgary, overseeing Customer Value Representatives and After-Sales Support Representatives supporting the Prairies market (Manitoba, Saskatchewan, and Alberta). This role combines customer service leadership, logistics coordination, and team supervision in a fast-paced environment. The successful candidate will work closely with customers, transportation partners, sales teams, and supply chain stakeholders to ensure a seamless customer experience from order placement through delivery, invoicing, and cash application. The position requires a highly professional, service-oriented leader who can build strong relationships, drive operational excellence, and support continuous improvement across customer service and logistics functions.

WHAT YOU’LL ACCOMPLISH

Build and maintain trusted relationships with customers across the Prairies market. Drive customer satisfaction by ensuring reliable, responsive, and value-added service.
Ensure accurate and timely order entry, communication with internal stakeholders, and coordination with transportation partners.
Track customer service metrics and contribute to continuous improvement initiatives and KPI development.
Provide direct supervision, coaching, mentoring, and performance management for Customer Value Representatives and After-Sales Support staff. Support recruiting, onboarding, and training activities for new employees.
Maintain strong cross-functional relationships with Sales, Logistics, Operations, and Supply Chain teams.
Support Rail & Supply teams with railcar deployment coordination and product exchange administration.
Develop and maintain strong relationships with external carrier and trucking partners and serve as the primary point of contact for local carrier dispatch teams.
Assist in identifying opportunities to improve transportation efficiency, customer service levels, and cost management.
Promote a strong safety culture through proactive participation in safety meetings and programs.
Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’RE LOOKING FOR
Education: Bachelor’s Degree.
Field of Study Preferred: Business, Logistics, Supply Chain Management
Required Work Experience: 3-5 years of experience in customer service, logistics, supply chain, operations, or a related field. 5 years of supervisory or team leadership experience. Experience in the building materials industry is considered an asset.
Required Technical Skills: Microsoft Suite, Google Suite.
Travel Requirements: 10%

Additional Requirements:

Strong leadership and team development skills.
Excellent written and verbal communication abilities.
Strong customer relationship management skills.
High attention to detail and accuracy.
Effective planning, organization, and execution capabilities.
Strong problem-solving and decision-making skills.
Ability to multitask and adapt in a fast-paced environment.
Collaborative and team-oriented mindset.
Strong analytical and critical thinking abilities.
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

Flexible Health & Dental benefits coverage for you and your dependants
A generous Pension Plan designed to support you through various stages of your career and life
Access to voluntary programs like RRSP and TFSA for future financial planning
Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
Easy access to mental health and well-being support
Service recognition awards to celebrate your contributions
Perks & discounts on a variety of products and services
Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
Financial support for new parents beyond statutory benefits
An inclusive and welcoming environment where everyone can be themselves
A collaborative work culture in a supportive and team-oriented work environment
Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.

BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email [email protected]. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

PROTECT YOURSELF FROM RECRUITMENT FRAUD
The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here: Fraudulent Job Offers Policy

Apply Now

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