montréal qc guest experience manager Jobs – 88 Openings This Week

Events Manager
Marriott International, Inc —Montréal, QC
- $58,000–$72,000 a year
- Full-time
- Customer service
- Hotel
- High school diploma or GED
9h
Night Guest Services Agent
Marriott International, Inc —Montréal, QC
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
1d
Gérant(e) Cineplex cinémas Forum & VIP
Cineplex —Montréal, QC
- Full-time
- Microsoft Office
- Leadership
- Negotiation
- Tuition reimbursement
- Employee assistance program
Marketing Manager
Marriott International, Inc —Montréal, QC
- $76,000–$103,000 a year
- Full-time
- Hospitality
- Sales
- Marketing
Superviseur(e) au club santé
Marriott International, Inc —Montréal, QC
- Full-time
- CPR Certification
- No experience needed
- Hotel
3d
Corporate Event Specialist
Stingray Media Group —Montréal, QC
- Bilingual
- Google Suite
- Marketing
- Language training provided
8d
Office Coordinator, Capital Markets
BMO Financial Group —Montréal, QC
- $45,500–$84,500 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Tuition reimbursement
- Life insurance
1d
Food and Beverage Supervisor
Marriott International, Inc —Montréal, QC
- $33.59 an hour
- Full-time
- Hotel
- High school diploma or GED
- Supervising experience
Cook
Marriott International, Inc —Montréal, QC
- $31.07–$34.52 an hour
- Full-time
- Hotel
- High school diploma or GED
- Supervising experience
9d
Food & Beverage Supervisor
Marriott International, Inc —Montréal, QC
- Full-time
- Hotel
- High school diploma or GED
- Supervising experience
1d
FOH Supervisor
Aqua e Farina —Montréal, QC
- $30–$55 an hour
- Full-time
- Hospitality
- Customer service
- Restaurant management
- Flexible schedule
Quick apply
Assistant Manager
A&W Canada —Montréal, QC
- From $20 an hour
- Part-time
- Microsoft Excel
- Customer service
- In-person
- Flexible schedule
Quick apply
Sales and Marketing Director
Marriott International, Inc —Montréal, QC
- From $110,000 a year
- Full-time
- Bilingual
- Sales
- Marketing
6d
Inside Sales Manager & Performance Coach - Montreal
Nuovo Photography —Montréal, QC
- Full-time
- Sales
- In-person
Quick apply
Lloyd Restaurant Manager
Montréal Marriott Château Champlain —Montréal, QC
- $80,000 a year
- Full-time
- Bilingual
- Serving
- Bar
- Disability insurance
- Dental care
Quick apply
3d
Director of Sales and Marketing
Montréal Marriott Château Champlain —Montréal, QC
- $125,000 a year
- Full-time
- Bilingual
- Sales
- Marketing
- Disability insurance
- Dental care
Quick apply
Convention and Event Services senior manager
Montréal Marriott Château Champlain —Montréal, QC
- Full-time
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
Barista/Manager
Bombshell Bar a Beaute —Lasalle, QC
- $20 an hour
- Part-time
- Customer service
- Basic math
- Food service
Quick apply
10d
Engineering Manager
Marriott International, Inc —Montréal, QC
- $73,000–$97,000 a year
- Full-time
- Engineering
- Hotel
- High school diploma or GED
1d
Assistant Manager Food Service Backstage
Compass Group —Montréal, QC
- From $28 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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guest experience manager jobs near montréal qc

Events Manager

Marriott International, Inc -
Montréal, QC

Apply Now

Job details

Full-time
$58,000–$72,000 a year
9 hours ago

Qualifications

Customer service
High school diploma or GED
Associate's degree

Full job description

Additional InformationEntrée en poste fin juillet/début août. Programme de bonification annuelle, Options de travail flexibles, Régime de retraite et avantages sociaux compétitifs et Avantages voyages exclusifs Marriott
Job Number26066612
Job CategoryEvent Management
Location901 Square Victoria, Montreal, QC, Canada, H2Z 1R1
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $58,000 - $72,000 annually
Bonus Eligible: Y

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

Adheres to all standards, policies, and procedures.

Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Manages group room blocks and meeting space for average to large-sized assigned groups.

Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

Uses his/her judgment to integrate current trends in event management and event design.

Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

Participates in customer site inspections and assists with the sales process as necessary.

Performs other duties as assigned to meet business needs.

Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Empowers employees to provide excellent customer service.

Sets a positive example for guest relations.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Makes presence known to customer at all times during this process.

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

Follows up with customer post-event.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Interacts with guests to obtain feedback on product quality and service levels.

Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.

Up-sells products and services throughout the event process.

Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with employees.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Assists in the development and implementation of corrective action plans.

Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

Works with the property staff and customers to address operational challenges associated with his/her group.

Performs other duties as assigned to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: W Montreal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest experience manager jobs in montréal qc

Events Manager

Night Guest Services Agent

Gérant(e) Cineplex cinémas Forum & VIP

Marketing Manager

Superviseur(e) au club santé

Corporate Event Specialist

Office Coordinator, Capital Markets

Food and Beverage Supervisor

Cook

Food & Beverage Supervisor

FOH Supervisor

Assistant Manager

Sales and Marketing Director

Inside Sales Manager & Performance Coach - Montreal

Lloyd Restaurant Manager

Director of Sales and Marketing

Convention and Event Services senior manager

Barista/Manager

Engineering Manager

Assistant Manager Food Service Backstage

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