Montréal, Qc Patient experience manager Jobs – 125 Openings This Week

Senior Project Manager - Linguistic Validation
RWS Group —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Disability insurance
- Dental care
Market Access & Patient Programs Manager
Mantra pharma inc. —Brossard, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Microsoft Office
- Disability insurance
- Paid time off
Quick apply
14d
Project Manager
Bombardier —Dorval, QC
- Day shift
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Dental care
- Employee assistance program
Project Manager, Methods CORE
Bombardier —Dorval, QC
- Hybrid work
- Bilingual
- Engineering
- English
- Dental care
- Employee assistance program
14d
Director, Operations
Dialogue —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Analysis skills
- Dental care
- Employee assistance program
1d
Nurse
McGill University —Montréal, QC
- $39.25–$48.65 an hour
- Full-time
- Bilingual
- Nursing
- English
8d
Clinical Research Coordinator - CIM
Centre universitaire de santé McGill - Institut de Recherche —Montréal, QC
- $44,408.00–$82,427.80 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Excel
- English
- Designated paid holidays
- Employee assistance program
Quick apply
Program Manager, AbbVie Care (12-Month Contract)
AbbVie —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
9d
Front Line Manager
Aramark —Saint-Laurent, QC
- $60,000–$65,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Manager, National Training and Development
Cosmetic Physician Partners —Montréal, QC
- Full-time
- Education
- Bachelor's
- Team management
Quick apply
Account Manager
Steris —Montréal, QC
- Full-time
- Bilingual
- Sales
- Marketing
- Designated paid holidays
- Employee assistance program
Project Manager
Centre universitaire de santé McGill - Institut de Recherche —Montréal, QC
- $57,093.40 a year
- Temporary
- Hybrid work
- English
- Research
- Master's degree
- Designated paid holidays
- Employee assistance program
Quick apply
9d
Director, Clinical Implementation and Customer Experience (Full-time)
Lumenix —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Nursing
Quick apply
13d
Manager, External Communications
AbbVie —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Microsoft Office
3d
Benefit Administrator
Telus Health —Montréal, QC
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Functional Lead, Implementation
Telus Health —Montréal, QC
- $62,800–$112,800 a year
- Full-time
- Remote
- Bilingual
- English
- Administrative experience
- Work from home
Global Clinical Study Manager
AbCellera Biologics —Montréal, QC
- Full-time
- Bilingual
- Master's degree
- Project management
Account Manager, Sports Medicine (Montreal South, Quebec, Canada)
Smith & Nephew —Montréal, QC
- Full-time
- Sales
- Bachelor's
- No university degree
- Designated paid holidays
- Dental care
14h
Customer Success Manager, Eastern Canada (Bilingual - English & French)
MedMe Health —Montréal, QC
- $70,000–$100,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Bachelor's
- Dental care
- Vision care
Quick apply
Clinical Research Coordinator, Oncology Research
Centre universitaire de santé McGill - Institut de Recherche —Montréal, QC
- $45,518.20–$84,484.40 a year
- 8 hour shift
- Bilingual
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Employee assistance program
Quick apply

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Senior Project Manager - Linguistic Validation

RWS Group -
Montréal, QC

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Project planning
English
Microsoft Office
Project management
Presentation skills
Bachelor's
English
Proofreading
Business
Time management

Full job description

Job Purpose:

Under the direction of the Program Manager – Linguistic Validation, this role oversees the end‑to‑end delivery of high‑quality, linguistically validated Patient‑Reported Outcome (PRO) instruments.

Responsibilities include leading complex, iterative validation workflows—such as harmonization, back‑translation, expert and in‑country reviews, and cognitive debriefing—to ensure accuracy, regulatory compliance, and clinical relevance.

The position regularly serves as lead project manager and primary client liaison, contributes to team capability building through training and mentorship, and supports cross‑functional initiatives and strategic projects as required.

About Linguistic Validation

Linguistic Validation (LV) is a specialized business unit within RWS Regulated Industries that focuses on the translation, validation, licensing, and electronic implementation of Clinical Outcome Assessments (COAs). COAs are questionnaires completed during clinical trials which allow sponsors to collect data about treatment effectiveness, side effects, and health status directly from patients and caregivers.

The LV Team is over 20 years of experience in the COA field, positioning us as the industry leader. Our team performs a wide variety of functions in addition to translation, including recruitment and interviewing of patients around the world, development of novel research for presentation and publication, expertise in licensing and copyrights, and management of electronic implementation of COAs (eCOA) in over 80 languages.

Job Overview:

Key Responsibilities

Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards.
Reconciles and edits harmonized and back translations in a timely, efficient and accurate manner.
Serves as Lead Project Manager on projects with multiple Project Managers.
Coordinates and communicates with interviewers and recruiters for the purpose of conducting debriefing interviews, analyzing results, and making recommendations for improvements.
Coordinates and communicates with translators, research specialists, in-country/client reviewers, and others as needed.
Provides assistance and training to Associate Project Managers during projects at the direction of department Supervisor or Manager.
Coordinates with colleagues in other departments for the purpose of ensuring efficient workflow.
Maintains accurate and up-to-date spreadsheets and other documents needed to ensure that that there is a complete overview of the current status of LV projects and that information is readily retrievable.

Assists in maintaining and ensuring the reliability of key operating data and databases.
Maintains project and client records as needed.
Makes sure that clients are kept regularly informed as to the status of projects and otherwise communicates with clients as needed to ensure client needs are met and issues are resolved.

Composes or generates a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
Ensures that projects are delivered to clients error-free and as specified within established timeframes.
Recommends policies, procedures and/or actions for the purpose of improving efficiency and providing direction for meeting the company’s objectives. May implement and evaluate effectiveness of improvement initiatives.
Performs other related duties, as assigned.
May perform traditional project management functions as needed.

Skills & Experience

Bachelor’s Degree in Business, English, Foreign Language, Social or Applied Science, or other related field.
Successful experience in LV Project Management generally a minimum of three years.
Previous experience in the translation industry preferred.

Knowledge of all company LV project management, graphic layout, and project planning procedures.
Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills.
Organizational and time management skills.
Ability to report work orally or in writing to supervisor as required.
Ability to carry out instructions furnished in written or oral form, and to work with minimal supervision.
Ability to understand, apply and use personal computers and software applications (e.g., Word, Excel, PowerPoint, Adobe, CAT Tools, Office 365/Skype).
Ability to work with a diverse group of individuals.
Ability to maintain confidentiality of information regarding company financial and other information.
Ability to establish and maintain cooperative working relationships with others contacted in the course of work; teamwork and consensus-building skills.
Ability to resolve customer service issues in a professional and efficient manner.

Benefits

Possibility to do charity work for 5 days paid.
4 weeks’ holiday, your birthday OFF and 5 sick days.
Access to a vast library of eLearning training.
Great benefits plan (dental, medical, STD/LTD, EAP…)
Hybrid/Remote model and Agile work practices

Location - CANADA

Life at RWS:

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

#LI-JD1

Apply Now

Refine Your Search

patient experience manager jobs in montréal, qc

Senior Project Manager - Linguistic Validation

Market Access & Patient Programs Manager

Project Manager

Project Manager, Methods CORE

Director, Operations

Nurse

Clinical Research Coordinator - CIM

Program Manager, AbbVie Care (12-Month Contract)

Front Line Manager

Manager, National Training and Development

Account Manager

Project Manager

Director, Clinical Implementation and Customer Experience (Full-time)

Manager, External Communications

Benefit Administrator

Functional Lead, Implementation

Global Clinical Study Manager

Account Manager, Sports Medicine (Montreal South, Quebec, Canada)

Customer Success Manager, Eastern Canada (Bilingual - English & French)

Clinical Research Coordinator, Oncology Research

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