Customer service operator Jobs

Operator II - Customer Support Center
NRT Technology Corp. —Toronto, ON
- Full-time
- Computer Science
- Customer service
- Analysis skills
- Dental care
- Paid time off
Quick apply
Casual Surveillance Operator
Cascades Casino Resort —Langley, BC
- $22 an hour
- Weekends as needed
Front Desk / Game Operator
Planet Lazer —Richmond, BC
- From $19 an hour
- Part-time
- Microsoft Word
- Google Suite
- Customer service
Quick apply
Loader Operator
Radius Recycling, Inc. —Surrey, BC
- $26 an hour
- Overtime
- Bilingual
- Spanish
- Heavy equipment operation
- Disability insurance
- Dental care
Quick apply
14d
Customer Service/Forklift Operator
Poco Building Supplies —Port Coquitlam, BC
- $20–$25 an hour
- Full-time
- Customer service
- Basic math
- Forklift
- Dental care
- Paid time off
Quick apply
Muir Hotel - Pedi-Cab Operator
Muir Hotel —Halifax, NS
- Temporary
- English
- Hotel
- Hotel experience
Quick apply
Scale Operator/Cashier
Metalogics —Hamilton, ON
- Weekends as needed
- Basic math
- Microsoft Office
- Data entry
Quick apply
4d
Building Operator
BGIS —St. Catharines, ON
- $54,185–$67,732 a year
- Weekends as needed
- Schematics
- Forklift
- High school diploma or GED
Operator and Demo Trainer - Mining (Canada wide)
TCAT Div of Toromont Industries Ltd —Concord, ON
- $83,000–$93,000 a year
- Bilingual
- English
- High school diploma or GED
- Flexible schedule
Quick apply
Terminal Operator I
Ash Grove Cement —Edmonton, AB
- High school diploma or GED
- First Aid Certification
- Disability insurance
- Dental care
Quick apply
Conventional Transit Operators
Strathcona County —Sherwood Park, AB
- Weekends as needed
- Customer service
- High school diploma or GED
- Driving
- Employee assistance program
1d
HP Digital Press Operator
Cambridge Label Inc. —Cambridge, ON
- $23–$28 an hour
- Overtime
- Heavy lifting
- Forklift
- High school diploma or GED
- Paid time off
- Employee assistance program
Quick apply
8d
Tower Operator
Westminster Toyota —New Westminster, BC
- Full-time
- Leadership
- Communication skills
- Dental care
Quick apply
Seasonal Equipment Operator
SiteOne Landscape Supply —Balzac, AB
- Seasonal
- High school diploma or GED
DUAL Surveillance Operator / Surveillance Supervisor
Gateway Casinos —Greater Sudbury, ON
- $24.48–$27.20 an hour
- Part-time
- Hospitality
- Supervising experience
Forklift Operator
Tayco —Etobicoke, ON
- $23.97 an hour
- Full-time
- English
- Forklift
- High school diploma or GED
- Dental care
Quick apply
Bilingual Customer Services Operator
Siemens Healthineers —Oakville, ON
- $53,000–$98,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Designated paid holidays
- Paid time off
6d
Wood Machine Operator (Afternoons)
Tayco —Etobicoke, ON
- $21.80 an hour
- Full-time
- Heavy lifting
- Basic math
- High school diploma or GED
- Dental care
- Vision care
Quick apply
Machine Operator
Fresh Prep Foods Inc —Calgary, AB
- $22.20 an hour
- Microsoft Excel
- Heavy lifting
- Inventory management
- Dental care
- Vision care
Quick apply
8d
Heavy Equipment Operator
Coastal Mountain Excavations —Whistler, BC
- $33–$46 an hour
- Overtime
- Customer service
- Heavy equipment operation
- High school diploma or GED
- Dental care
- Vision care
Quick apply
9d

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Operator II - Customer Support Center

NRT Technology Corp. -
Toronto, ON

Quick apply

Job details

Full-time

Qualifications

Microsoft Windows Server
Jira
Operating systems
Computer Science
Customer service
CCNA
Firewall
Analysis skills
Incident response
Bachelor's
Network monitoring
College diploma
Communication skills
VPN

Full job description

About NRT
At NRT, we build more than solutions: we build up each other.
NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.
We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions.
NRT believes in the value of connection and community. We believe that our diversity in skills and background makes us a unique and formidable culture. Additionally, we believe in encouraging the growth of individual development, and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader that we are, it’s all hands-on deck. NRT knows that to stand firm, we need to stand together.
Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it’s an opportunity to grow and discover.
To learn more about who we are and what we do, visit our website at www.nrttech.com.
The Operator II provides first line and escalated technical support for internal and external clients by diagnosing, troubleshooting, and resolving basic issues across hardware, software, networking, and business applications. This role requires strong customer service skills, the ability to work independently, and comfort operating in a fast paced, high volume support environment.
Core Competencies

Problem-Solving
Customer Service
Communication
Time Management
Multi-tasking

Responsibilities

Monitor NOC systems and overall infrastructure health to ensure continuous service availability and early detection of issues.
Perform advanced troubleshooting on products, systems, and hardware, driving incidents to resolution with minimal downtime.
Actively monitor and interpret alerts from infrastructure monitoring dashboard, responding quickly to service-impacting events.
Handle escalations from Tier 1 support, taking ownership of complex incidents and restoring service efficiently
Collaborate with Team Leads when additional technical expertise or decision-making is required for escalated issues.
Manage internal Jira tickets, including creation, prioritization, and assignment, especially during service desk absences.
Oversee shared support inboxes, ensuring timely responses and proper routing of incoming emails to Tier 1 staff
Maintain clear documentation of troubleshooting steps, incident resolutions, and system behaviors to support knowledge sharing.
Provide guidance and support to Tier 1 technicians to improve their troubleshooting capabilities and reduce future escalations.
Participate in continuous improvement efforts by identifying recurring issues and recommending process or system enhancements.

Qualifications

Bachelors degree or College diploma in Computer Science, Networking or related field
Cisco Certified Network Associate (CCNA) Certification
Proven experience to handle escalations from Tier 1 support and take ownership of complex technical incidents.
Strong working knowledge of operating systems and deep familiarity with hardware systems
Advanced troubleshooting and analytical problem solving skills across software, hardware, and infrastructure components.
Solid understanding of networking concepts, with hands on experience using network monitoring and diagnostic tools.
Experience with server administration and operating system management in production environments.
Understanding of core security practices, including firewalls, VPN technologies, and secure access controls.
Experience in incident response, system health monitoring, and maintaining high service uptime.
Ability to diagnose and resolve infrastructure level issues involving servers, networks, and application services.
Strong communication and documentation skills to support collaboration with Tier 1, Tier 2, and leadership teams.
Microsoft Certified: Windows Server Hybrid Administrator Associate considered an asset

This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks.
NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

Quick apply

Refine Your Search

Operator II - Customer Support Center

Casual Surveillance Operator

Front Desk / Game Operator

Loader Operator

Customer Service/Forklift Operator

Muir Hotel - Pedi-Cab Operator

Scale Operator/Cashier

Building Operator

Operator and Demo Trainer - Mining (Canada wide)

Terminal Operator I

Conventional Transit Operators

HP Digital Press Operator

Tower Operator

Seasonal Equipment Operator

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Forklift Operator

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Wood Machine Operator (Afternoons)

Machine Operator

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