Support analyst night Jobs

Service Desk Analyst, Night Shift.
ISG Search Inc —Remote
- Full-time
- Remote
- Microsoft Outlook
- Windows
- Microsoft Office
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data quality analyst
Maple Projects —Fort McMurray, AB
- $40–$42 an hour
- Temporary
- English
- Bachelor's
- Communication skills
- Flexible schedule
Bilingual Technical Support Services Analyst
Royal Bank of Canada —Toronto, ON
- Full-time
- Bilingual
- Customer service
- English
5d
ICQA Data Analyst
Amazon Canada Fulfillment Services, ULC. —Pitt Meadows, BC
- $23–$35 an hour
- Overtime
- Microsoft Excel
- Computer Science
- Engineering
- Profit sharing
- Dental care
9d
Quality Control Analyst, Mortgages
Neo Financial —Calgary, AB
- $65,000–$75,000 a year
- Full-time
- Quality Control
- Organizational skills
- Communication skills
- Paid time off
- Life insurance
Quick apply
Analyst, Treasury Operations
Neo Financial —Calgary, AB
- Full-time
- SQL
- Cash handling
- Paid time off
- Life insurance
Quick apply
FRA - Spatial Modeling Analyst – Timber Supply & Forest Planning
Silvacom Group —Remote
- Full-time
- Remote
- Master's degree
- Analysis skills
- Bachelor's
- Dental care
- Vision care
Field Technical Analyst
407 ETR —Woodbridge, ON
- $61,000–$86,000 a year
- 12 hour shift
- Engineering
- Maintenance
- Analysis skills
MAINTENANCE PLANNER
Crown Holdings —Calgary, AB
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Senior Cyber Security Network Analyst (Global Security)
Royal Bank of Canada —Toronto, ON
- Full-time
- Hybrid work
- DevOps
- Scripting
- Agile
Senior Financial Analyst, FP&A (12 months Contract)
SkiptheDishes —Toronto, ON
- $75,000–$95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
Senior Manager, Credit Risk
Neo Financial —Calgary, AB
- $90,000–$120,000 a year
- Full-time
- Analysis skills
- Machine learning
- Leadership
- Paid time off
- Life insurance
Quick apply
Epic Principal Trainer, HIS
William Osler Health System —Brampton, ON
- $90,402–$113,022 a year
- Weekends as needed
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
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Sales Representative - Construction - Edmonton
Manulift —Edmonton, AB
- Full-time
- Sales
- Business development
- Construction
Quick apply
IT Manager
Nakisa —Montréal, QC
- Hybrid work
- Azure
- Computer Science
- English
- Dental care
- Paid time off
Quick apply
Consultant·e Exécutif·ve, Planification Électrique
Dunsky —Montréal, QC
- Overtime
- Hybrid work
- Writing skills
- English
- Analysis skills
- Dental care
- Flexible schedule
13d
Senior Staff IT FP&A Technology Consultant
Infoblox —Burnaby, BC
- $128,800–$196,240 a year
- Full-time
- Hybrid work
- Oracle
- Salesforce
- ERP systems
- Paid time off
6d
Data Analytics Intern
Super.com —Canada
- $20.25–$39.25 an hour
- Night shift
- Remote
- SQL
- Analysis skills
- Internship / Co-op
9d

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Service Desk Analyst, Night Shift.

ISG Search Inc -
Remote

Quick apply

Job details

Full-time | Contract

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Microsoft Exchange
Windows
Microsoft Office
Computer networking
Customer support
TCP/IP
Root cause analysis
Hospital experience
Active Directory
VPN

Full job description

Duration:

6 month contract with potential for extension.

The role:

This is a customer service focused position that requires an individual to work independently as well as part of a team to support the organizations defined service expectations. The primary accountability for this role is to answer, log and resolve requests placed to the IT Service Desk in an efficient, timely and courteous manner primarily via phone, voicemail and e-mail.

Responsibilities:

Answer calls for IT Service and Support primarily via phone, voicemail and e-mail;
Act as the first point of contact for all offered IT Services, such as application, hardware, PC and telecom related requests for IT service and support;
Analyze, diagnose and resolve calls in an efficient and effective manner leveraging available tools (Bomgar, KACE, knowledge base and other sources of documentation);
Transfer and escalate incidents and requests to the appropriate 2nd/3rd level support resources, following up with ticket owners to ensure effective resolution in a timely manner;
Record, categorize and log Incidents and Requests for service using the IT Service Management tool;
Provision, change and de-provision user accounts in accordance with corporate policies and procedures;
Actively seek opportunities for service improvement, recognizing the needs and expectations of our clients;
Provide knowledge transfer and mentoring of other team members when required;

Must Have:

Ability to work independently from 11pm - 7am in a remote capacity.
ITIL Foundations certification preferred
Microsoft certifications an asset
Experience in a health related field is an asset
2+ years' experience in providing customer support with a high level of professionalism preferred.
Direct hospital or healthcare experience an asset
Strong client computing experience e.g. desktops, laptops, printers, mobile devices (Blackberry/iPhone etc.), multifunction devices, desktop phones, voicemail;
Solid skills in supporting common end user applications including Windows 7, Windows 10, Microsoft Office, Internet Explorer, Outlook etc.;
Strong troubleshooting skills with focus on root cause analysis;
Experience with tools and technologies such as Dell KACE, Bomgar, BES, Active Directory, Microsoft Exchange;
Knowledge of networking technologies such as VPN, TCP/IP, and wireless;
Experience with IT Service Management tools such as FrontRange ITSM;
Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills;
Advanced technical troubleshooting and multitasking skills

Quick apply

Refine Your Search

Service Desk Analyst, Night Shift.

data quality analyst

Bilingual Technical Support Services Analyst

ICQA Data Analyst

Quality Control Analyst, Mortgages

Analyst, Treasury Operations

FRA - Spatial Modeling Analyst – Timber Supply & Forest Planning

Field Technical Analyst

MAINTENANCE PLANNER

Senior Cyber Security Network Analyst (Global Security)

Senior Financial Analyst, FP&A (12 months Contract)

Senior Manager, Credit Risk

Epic Principal Trainer, HIS

Sales Representative - Construction - Edmonton

IT Manager

Consultant·e Exécutif·ve, Planification Électrique

Senior Staff IT FP&A Technology Consultant

Data Analytics Intern

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