As Manager, Operations you will plan, organize, direct, and control the activities required for effective management and supervision of the Installation Department, to include Field Staff. The primary goal is to ensure quality installations and client satisfaction. The position of Manager, Operations reports to the Regional Vice President, and you will have full financial accountability and responsibility for the security domain results of the Vancouver branch.
The Manager, Operations will work strategically and collaboratively with the existing and local Bosch Building Technologies leadership group to support the execution of complex technology projects, and ensure we deliver the highest level of service for our ever-growing client base while supporting our highly skilled workforce.
Position Responsibilities:-
Establish and maintain procedures and standards for quality installations.
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Monitor installations for on time on budget performance.
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Supervise, develop, coach, guide, evaluate, hold accountable and discipline Operations Department personnel in accordance with PTI policies and procedures.
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Develop Operations department short and long range goals to coincide Company objectives.
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Determine appropriate staffing levels for Operations Department and adjust in accordance with policies and procedures.
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Forecast department requirements, expenditures, and develop annual budgets.
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Ensure fiscal responsibility of the department including revenue generation and cost management, analyze variances from budget, and take corrective actions.
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Provide reports to senior management to include but not limited to: revenue forecasting and staff performance.
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Establish and implement productivity standards and communicate job expectations to staff.
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Ensure accurate project information is maintained in Company shared files and system.
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Maintain, monitor, and update departmental policies and procedures.
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Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other.
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Monitor and amend departmental documentation as needed; invoices, credits.
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Maintain knowledge of current industry standards and emerging technologies.
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Identify and assist with Business development opportunities.
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Encourage and assist with customer check ins and relationships.
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Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability.
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Ensure all Health, Safety and Environmental policies and practices are followed and meet client requirements.
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Conduct performance management throughout the year including annual performance evaluations and compensation planning for department.
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Partner with HR to ensure the right people are hired, trained, and supported throughout their career with Bosch BT.
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Be available to support the Service department.
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Be available for on-call escalation to support on-call technician requests.
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Perform other duties as required
Supervisor Duties: In accordance with applicable Company policies/procedures and Federal/State laws, you will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Required Qualifications:-
10+ years’ experience as an Operations Leader overseeing complex security integration technology projects
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Previous and progressive experience in Project Management and Project Management leadership
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Post-secondary education (Diploma or bachelor’s degree in management)
- Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI’s as demonstrated by 5 + years of relevant experience
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A valid Driver’s License and ability to pass pre-employment screens
Preferred Qualifications:-
Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects.
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Previous experience in Business Development
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Experience with enterprise security solutions such as Avigilon, Axis, Genetec, Lenel, and Milestone
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Previous direct commercial sales, estimating, or design experience
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Project Management Professional (PMP) certification
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Experience with Microsoft Dynamics 365 a plus
Professional Competencies:-
Ability to advance business objectives in a consultative manner with line and support management.
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Ability to make independent decisions related to the day-to-day operations.
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Ability to operate in a collaborative work environment.
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Excellent negotiating skills.
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Excellent interpersonal skills including customer service skills
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Strong organizational skills
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Ability to multi-task while working under deadlines and time constraints
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Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
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Ability to write effective business correspondence and present information in one-on-one and small and large group situations.
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Ability to interact effectively at all levels and across diverse cultures. Ability to function as an effective team member.
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Ability to adapt as the external environment and organization evolves while leading with confidence and positivity
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High degree of discretion and confidentiality
PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
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Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers
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Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
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Sitting, standing, walking in office environments and construction sites
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The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)
WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
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The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
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Will be required to be on site with customers or contractors, with or without colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction.
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Driving to customer sites is required
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Limited overnight travel may be required
Salary Range: $115,000 - $145,000 (DOE)
Company Info;
The regional system integration business called Bosch Building Technologies offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects Bosch started its Integrator Business in North America through the acquisition of Climatec in 2015. Climatec expanded Bosch’s role as a comprehensive supplier of energy, building automation and security solutions. Climatec is recognized in the building industry as an independent single-source integrator of critical building systems including energy services, building automation and security & life safety in the U.S. market. The company provides consulting, planning, implementation and 24/7 remote management. Climatec is active in several market segments and industries including data centers, commercial real estate buildings, and federal, state, and local government. Climatec has operated as an independent entity, maintaining its offices in Arizona, California, Nevada, Texas, New York, and New Jersey. Climatec continues to represent and integrate numerous leading manufactures’ product lines across its wide range of services, including Bosch products.
In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies. Merging Paladin Technologies and Climatec has significantly expand Bosch’s Integrator Business in North America. Today the combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $900M in revenues and 3000 associates. Utilizing the strengths of both companies, Bosch offers its customers a complete portfolio of networked and efficient energy, building automation and security solutions.
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.
We thank you for your application, however only those selected for an interview will be contacted.
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