This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
This position has a term length of 1 year plus 1 day, with the possibility of extension.
Location - This role is in-person at North Campus Edmonton.
Reporting to the Department Coordinator, this position is critical to the delivery of the Physical Therapy Teaching Clinic in the Department of Physical Therapy. This position is primarily responsible for the administration and operation of the Physical Therapy Teaching Clinics.
The Faculty of Rehabilitation Medicine is Canada’s only free-standing faculty dedicated to rehabilitation. It offers accredited professional programs in Occupational Therapy, Physical Therapy, and Speech-Language Pathology, along with a substantial research and continuing education portfolio. With campuses in Edmonton, Calgary, and Camrose, the faculty serves approximately 1,000 graduate students and is a national leader in advancing rehabilitation practice and outcomes.
Administrative responsibilities
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Responds to patient/family member email and phone inquiries
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Schedules patients’ appointments for the various types of clinicians/programs operating within the Teaching Clinic umbrella (student clinic, new grad clinic, ACE, etc.)
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Manages referrals and contacts patients for scheduling
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Manages the clinic waitlist
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Registration of patients and coordination of materials for group classes/programs
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Collects treatment fees and third-party billing, and issues receipts
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Liaises with the Department coordinator for deposits and maintains financial records
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Coordinates access for students and clinicians to the scheduling and documentation system and exercise prescription software
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Coordinates with the clinical supervisors and students to ensure that scheduling meets the needs of placement requirements
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Responds to requests for chart copies and other requests from patients, insurers, and healthcare providers (in collaboration with clinicians)
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Coordinates requests for WCB and MVA reports from insurers and third-party payers
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Communicate with medical offices to obtain relevant documents for patient care
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Collaborates with the clinic PTA and Department coordinator to track the use of clinic supplies and equipment
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Coordinates with the Faculty office to arrange for periodic clinic cleaning
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Maintains patient and clinic files, filing systems and databases under the direction of the clinicians and/or clinic operations lead
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Supports students and clinicians during emergency preparedness activities
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Assists in arranging booking space for clinic programming
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Assists in arranging for remote delivery of services via Zoom
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Actively participates in policies and procedures aimed at creating a safe and affirming practice environment
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Supports patients and community members in accessing the teaching clinic spaces
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Offers superior interpersonal skills to develop and build positive patient, student, and co-worker relationships
Clinic operations and student orientation
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Assists in the orientation of new students on the clinic documentation and scheduling system
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Supports special teaching clinic projects (e.g. WCB contracts, third-party billing)
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Assists the teaching clinic leadership in generating reports
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Contributes (or leads) to the development or updating of teaching clinic policies and procedures
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Meets regularly with the teaching clinic leadership group and the department coordinator to discuss issues and challenges associated with teaching clinic work or the working environment
Department service responsibilities
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Participates in relevant departmental service activities, when required (e.g. staff meetings,
teaching clinic meetings & strategic planning)
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Medical Office Assistant Diploma or equivalent
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At least 1 year of work experience in a private physical therapy clinic (preferred) or a physician's office
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Excellent organization and interpersonal skills
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Proficient in Microsoft Office Suite, Google Docs/Sheets/Forms, and electronic scheduling and documentation software
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Attention to detail and performs duties with accuracy, tact, and maintains confidentiality
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Knowledge of the University of Alberta procedures and processes would be an asset
Application Instructions
Click "Apply Now" to submit your resume and cover letter.
This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).
This position offers a comprehensive benefits package.
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.
