vancouver, bc service desk manager Jobs – 63 Openings This Week

Senior Manager, Fleet IT Operations
Seaspan Ship Management Ltd. —Vancouver, BC
- $150,000–$165,000 a year
- Full-time
- Computer Science
- Travel
- IT
6d
Director, Technology Operations
Beem Credit Union —Burnaby, BC
- $151,100–$188,900 a year
- Remote
- Computer Science
- Bachelor's
- No university degree
- Disability insurance
- Dental care
5d
Facilities & Office Services Lead
B.C. College of Nurses and Midwives —Vancouver, BC
- $97,226–$102,086 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Front Desk Administrative Assistant
Vancouver Aboriginal Child & Family Services Society —Vancouver, BC
- $50,190.86–$56,546.21 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Employee assistance program
Office Coordinator
NFI Industries —Delta, BC
- Weekends as needed
- Customer service
- Microsoft Office
- High school diploma or GED
Quick apply
16h
Admin Assistant, BCEHS, Planned Events
PHSA —Burnaby, BC
- $32.39 an hour
- Full-time
- High school diploma or GED
- Recruiting
- Typing
Administrative Assistant
University of British Columbia —Vancouver, BC
- $4,534–$4,958 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Portfolio Scheduling Clerk
PHSA —Burnaby, BC
- $32.39 an hour
- Full-time
- High school diploma or GED
- Recruiting
Administrative Assistant, Senior Leaders Std
PHSA —Vancouver, BC
- $58,494–$76,773 a year
- Full-time
- Administrative experience
- Recruiting
- Typing
12d
Project Manager I - Business Enterprise Projects
PHSA —Burnaby, BC
- $90,770–$130,481 a year
- Temporary
- PMP
- Master's degree
- Project management
Project Manager I, Sustainment and Projects, Employee Services
PHSA —Burnaby, BC
- $90,770–$130,481 a year
- Full-time
- Databases
- Project management
- Bachelor's
1d
Product Delivery Manager (Client Website Services)
Live Nation —Vancouver, BC
- $96,000–$120,000 a year
- Immediate opening
- Remote
- English
- APIs
- In-person
Advisor, Talent Acquisition, Provincial Laboratory Medicine Services (PLMS)
PHSA —Vancouver, BC
- $76,111–$109,409 a year
- Full-time
- Hybrid work
- Laboratory experience
- High school diploma or GED
- Travel
12d
Business Development Manager, Environmental
ALS Global —Vancouver, BC
- $90,000–$120,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Administrative Assistant
UBC Faculty of Forestry —Vancouver, BC
- $4,534–$4,958 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Community Associate, Station Square
WeWork —Burnaby, BC
- $51,000–$54,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Designated paid holidays
- Paid time off
Project Manager I, SPO Team - BC Children’s Hospital
BC Children's Hospital —Vancouver, BC
- $90,770–$130,481 a year
- Temporary
- PMP
- Master's degree
- Project management
Business Support Coordinator
BC Housing —Burnaby, BC
- $58,405.04–$66,246.70 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer science
ISC Functional Support Analyst
UBC Faculty of Forestry —Vancouver, BC
- $6,747.50–$9,701.42 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
1d
ISC Functional Support Analyst
University of British Columbia —Vancouver, BC
- $6,747.50–$9,701.42 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
1d

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service desk manager jobs near vancouver, bc

Senior Manager, Fleet IT Operations

Seaspan Ship Management Ltd. -
Vancouver, BC

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Job details

Full-time
$150,000–$165,000 a year
6 days ago

Qualifications

Computer Science
IT infrastructure
ServiceNow
IT
Budgeting
Leadership
Active Directory
Intune
Information Technology

Full job description

Seaspan employees are goal-driven and thrive in a high-performance culture. Our integrated business model, with over 25 years of fleet life-cycle management expertise, provides the world’s major shipping companies with long-term leases on large, modern and technologically advanced vessels, combined with industry-leading ship management services. As owner and operator of the vessels, we provide skilled officers and crews dedicated to the safe, reliable, and economical operation of our fleet. Seaspan's fleet has evolved over time to meet the varying needs of our customer base. We own vessels in a wide range of sizes, from 2,500 TEU to 24,000 TEU. Our main operating offices are located in Singapore, Vancouver, Hong Kong, and Mumbai.

The Senior Manager, Fleet IT Operations provides leadership, governance, delivery oversight, and performance accountability for vessel-focused IT operations and initiatives. This role leads the Manager, Fleet IT and the broader Fleet IT team to ensure effective day-to-day operations and execution of vessel-related IT projects. It also maintains clear alignment with Cyber, Infrastructure, Architecture, Service Desk, Application Support, and PMO teams and their respective accountabilities.

Core accountabilities: Accountable for the stable, secure, and efficient operation of vessel IT environments, including service performance, operational oversight of infrastructure and endpoint support, operational patching, monitoring, backup and recovery operations, remote access operational support, access administration, asset lifecycle management, service readiness, budget management, vendor performance, and cost control. The role ensures approved designs and standards are implemented on board, partners with Cyber/Infrastructure/Architecture on design and control requirements, works with Service Desk on support boundaries and escalation paths, coordinates with Application Support for vessel business applications, and leads delivery readiness, transition to support, vessel technology modernization, and newbuild digital technology readiness to ensure new vessels enter service with secure, supportable, and standardized IT capabilities.

This is a full-time on-site position located in our downtown Vancouver, BC office.

Job Responsibilities:

Leadership & Strategy

Lead the global Fleet IT operations function setting priorities, defining service expectations, and driving operational performance across the Fleet IT function.

Oversee service performance, SLA/KPI reporting, and continuous improvement initiatives for vessel IT services.

Act as the senior escalation point for major incidents, service risks, cross-team operational issues, and vendor performance matters.

Lead and develop the Fleet IT management team while ensuring operational compliance with approved company policies, architecture standards, and security controls.

Define clear operating boundaries and collaboration models with Service Desk, Cyber/Infrastructure/Architecture, Application Support, and PMO.

In conjunction with VP, IT, lead the Satcom strategy, Satcom Steerco, vendor relations and cost management.

Operations Management and Financial Performance

Ensure stable, secure, and efficient vessel IT operations across vessel infrastructure, endpoint, and operational technology boundary system environments.

Accountable for Level 3 support, monitoring, incident triage and remediation, operational patching, approved operational security controls, and implementation of approved infrastructure changes. Accountable for Level 1/2 vessel network support

Own operating budgets, vendor performance, lifecycle planning, forecast inputs, and cost optimization initiatives, including asset and service cost transparency.

Own vessel newbuild and takeover budget management and purchase approvals.

Ensure effective coordination with Service Desk for ticket triage, L1/L2 support boundaries, knowledge transfer, and escalation into Marine IT.

Partner with Cyber/Infrastructure/Architecture to implement approved standards, controls, architecture decisions, disaster recovery requirements, and change governance.

Coordinate with Application Support for vessel business application support, non-security updates, and business change readiness.

Project Delivery

Lead cross-functional delivery with internal teams, vendors, and the PMO to implement vessel IT projects and transition solutions into steady-state support.

Lead IT workstreams for vessel newbuild delivery and vessel take-overs, including planning, technical readiness, commissioning support, testing, cutover, and transition to operations.

Coordinate with shipyards, vendors, marine operations, and internal IT teams to ensure newbuild and vessels takeovers are delivered with approved configurations, documented support models, asset registration, and operational service acceptance.

Lead the operational readiness and implementation support for vessel technology projects, including connectivity, infrastructure, endpoint, and onboard systems upgrades.

Coordinate rollout of fleetwide connectivity and digital modernization initiatives to improve operational capability, service resilience, and user experience.

Partner with Cyber/Infrastructure/Architecture, and Application teams to ensure solutions meet approved security, architecture, supportability, and operational requirements.

Oversee vendor delivery, implementation planning, operational change execution, testing, hyper care, and cutover activities for vessel IT projects.

Ensure projects are delivered with clear documentation, training, support readiness, minimal service disruption, and effective handoff to Marine IT operations.

Requirements & Qualifications:

Degree or diploma in Information Technology, Computer Science, or a related discipline

10+ years of experience in IT infrastructure, operations roles

5+ years of leadership experience managing technical teams in complex operational environments

Experience supporting distributed, remote, or field-based technology environments

Strong knowledge of ITSM processes, including incident, problem, change, and service request management

Experience with enterprise infrastructure, endpoint management, identity/access administration, and operational security controls

Experience managing vendors, service performance, and technology budgets

Proven experience delivering infrastructure/operational technology projects from implementation through transition to support

Experience supporting vessel newbuild, commissioning, or complex operational technology deployment programs is an asset

Experience working in a global environment with 24/7 operations

Experience in maritime, shipping, or other heavy asset / operational industries

Experience with vessel connectivity, onboard systems, or remote operations environments

ServiceNow experience

Familiarity with Microsoft enterprise platforms such as Intune, Active Directory, and related infrastructure technologies

Availability via a mobile device outside of office hours

Occasional travel may be required and may be on short notice

Ability to work across time zones, when required

Compensation and Benefits Package:

Seaspan’s total compensation is based on our pay-for-performance philosophy that rewards team members who deliver on and demonstrate our high-performance culture. The pay range for this position is expected to be $150,000-$165,000 CAD per annum. The exact base salary offered will be commensurate with the incumbent’s experience, job-related skills and knowledge, and internal pay equity.

Seaspan Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We thank all applicants in advance. If your application is shortlisted to be included in the interview process, one of our team will be in contact with you.

Apply Now

Refine Your Search

service desk manager jobs in vancouver, bc

Senior Manager, Fleet IT Operations

Director, Technology Operations

Facilities & Office Services Lead

Front Desk Administrative Assistant

Office Coordinator

Admin Assistant, BCEHS, Planned Events

Administrative Assistant

Portfolio Scheduling Clerk

Administrative Assistant, Senior Leaders Std

Project Manager I - Business Enterprise Projects

Project Manager I, Sustainment and Projects, Employee Services

Product Delivery Manager (Client Website Services)

Advisor, Talent Acquisition, Provincial Laboratory Medicine Services (PLMS)

Business Development Manager, Environmental

Administrative Assistant

Community Associate, Station Square

Project Manager I, SPO Team - BC Children’s Hospital

Business Support Coordinator

ISC Functional Support Analyst

ISC Functional Support Analyst

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