serco Jobs

Customer Service Agent 1-PT-Term-Owen Sound
Serco North America —Owen Sound, ON
- Temporary
- Customer service
- High school diploma or GED
- Computer skills
Driver Examiner 1-Part-Time-Perm- Timmins
Serco North America —South Porcupine, ON
- 4 hour shift
- Customer service
- High school diploma or GED
- Driving
Driver Examiner I B-Sault Ste. Marie
Serco North America —Sault Ste. Marie, ON
- From $27.43 an hour
- Part-time
- Bilingual
- Customer service
- English
Executive Assistant- Full-Time- Toronto
Serco North America —Toronto, ON
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Driver Examiner 1-Full-Time-Brampton Valid GM Lic
Serco North America —Brampton, ON
- Part-time
- Customer service
- High school diploma or GED
- Driving
Driver Examiner 2 B- Sarnia - Part Time - Perm - Bilingual
Serco North America —Sarnia, ON
- From $27.43 an hour
- 4 hour shift
- Bilingual
- Customer service
- English
Driver Examiner 2 B - Kapuskasing- Part Time - Perm - Bilingual
Serco North America —Kapuskasing, ON
- From $27.43 an hour
- Full-time
- Bilingual
- Customer service
- English
Customer Service Agent 2 - Part Time - Perm-Bilingual- - Ottawa Canotek
Serco North America —Ottawa, ON
- 4 hour shift
- Bilingual
- Customer service
- High school diploma or GED
Driver Examiner 1-Part-Time- Perm- Thunder Bay
Serco North America —Thunder Bay, ON
- 4 hour shift
- Customer service
- High school diploma or GED
- Driving
Field Maintenance Operator-Full-Time- Moose Jaw
Serco North America —Moose Jaw, SK
- Full-time
- Heavy equipment operation
- Supervising experience
- Accounting
Air Traffic Terminal Controller
Serco North America —Goose Bay, NL
- $56.10–$66.27 an hour
- Part-time
Driver Examiner 2 B- Kingston- Full Time - Perm - Bilingual (French/English) with valid Class GM
Serco North America —Kingston, ON
- $27.43 an hour
- 4 hour shift
- Bilingual
- Customer service
- English
Electronics Technician Supervisor-Full-Time- TERM-Moose Jaw
Serco North America —Moose Jaw, SK
- Full-time
- Microsoft Office
- High school diploma or GED
- Supervising experience
1d
Driver Examiner 2B - Dryden- Part Time - Perm - Bilingual
Serco North America —Dryden, ON
- From $27.43 an hour
- Part-time
- Bilingual
- Customer service
- English
Customer Service Agent 3 - Dryden- Full-Time - Perm - Bilingual (French and English)
Serco North America —Dryden, ON
- From $23.64 an hour
- 4 hour shift
- Bilingual
- Customer service
- English
Application Support Engineer- Tier 2- FT-Downsview
Serco North America —Downsview, ON
- Full-time
- Bilingual
- Azure
- Oracle
Customer Service Agent 1-Term- Ottawa Walkley
Serco North America —Ottawa, ON
- 4 hour shift
- Customer service
- Microsoft Office
- High school diploma or GED
Customer Service Agent 2-Full-Time-Bilingual-Hamilton
Serco North America —Stoney Creek, ON
- Part-time
- Bilingual
- Customer service
- High school diploma or GED
Center Supervisor-FT-Perm- Kitchener
Serco North America —Kitchener, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sr. Program Director-Full Time-Perm-Goose Bay 1
Serco North America —Goose Bay, NL
- 4 hour shift
- PMP
- Engineering
- Microsoft Office

I want to receive the latest job alerts for serco

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

serco jobs near

Customer Service Representative jobs in Ottawa, ON

General Manager jobs in Kingston, ON

Customer Service Representative jobs in Owen Sound, ON

Executive Assistant jobs in Toronto, ON

General Manager jobs in Brampton, ON

Customer Service Representative jobs in Stoney Creek, ON

Building Plan Examiner jobs in Toronto, On

Insurance Claims Examiner jobs in Ontario

Medical Examiner Insurance jobs in Ontario

Insurance Examiner jobs in Ontario

Serco Driver Examiner jobs in Ontario

Building Plans Examiner jobs in Ontario

Field Operator jobs in Calgary, Ab

Field Operator jobs in Bonnyville, Ab

Loader Operator jobs in Nova Scotia

Field Operator jobs in Caroline, Ab

Field Operator jobs in Spirit River, Ab

Oil Field Battery Operator jobs in Alberta

Excavator Operator jobs in Calgary, Ab

Owner Operator , 5 Ton Truck jobs in Edmonton, Ab

Customer Service Agent 1-PT-Term-Owen Sound

Serco North America -
Owen Sound, ON

Apply Now

Job details

Temporary | Part-time

Qualifications

Customer service
High school diploma or GED
Computer skills
Class G Licence

Full job description

Position Description & Qualifications

SUMMARY/PURPOSE:

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

KEY RESPONSIBILITIES:

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

HEALTH AND SAFETY:

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).

OTHER/PROJECTS:

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

JOB REQUIREMENTS:

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE and EXPERENCE:

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

SKILLS/COMPETENCIES

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test.

Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible, reliable, and trustworthy.

MENTAL AND PHYSICAL EFFORT:

Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
Physical: Activities are low intensity, less than 2 hrs/day

WORKING CONDITIONS:

Little exposure to disagreeable elements
Minor risk of injury, harm, or illness

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].

Apply Now

Refine Your Search

Customer Service Agent 1-PT-Term-Owen Sound

Driver Examiner 1-Part-Time-Perm- Timmins

Driver Examiner I B-Sault Ste. Marie

Executive Assistant- Full-Time- Toronto

Driver Examiner 1-Full-Time-Brampton Valid GM Lic

Driver Examiner 2 B- Sarnia - Part Time - Perm - Bilingual

Driver Examiner 2 B - Kapuskasing- Part Time - Perm - Bilingual

Customer Service Agent 2 - Part Time - Perm-Bilingual- - Ottawa Canotek

Driver Examiner 1-Part-Time- Perm- Thunder Bay

Field Maintenance Operator-Full-Time- Moose Jaw

Air Traffic Terminal Controller

Driver Examiner 2 B- Kingston- Full Time - Perm - Bilingual (French/English) with valid Class GM

Electronics Technician Supervisor-Full-Time- TERM-Moose Jaw

Driver Examiner 2B - Dryden- Part Time - Perm - Bilingual

Customer Service Agent 3 - Dryden- Full-Time - Perm - Bilingual (French and English)

Application Support Engineer- Tier 2- FT-Downsview

Customer Service Agent 1-Term- Ottawa Walkley

Customer Service Agent 2-Full-Time-Bilingual-Hamilton

Center Supervisor-FT-Perm- Kitchener

Sr. Program Director-Full Time-Perm-Goose Bay 1

I want to receive the latest job alerts for serco

Related Searches

Explore jobs in more locations

Position Description & Qualifications

Company Overview

Pay Transparency

Job seeker tools

Employer Tools

Browse

Stay Connected