Uniques software corp. Jobs

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2d
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CR Coordinator

Hyundai Auto Canada Corp. -
Markham, ON

Apply Now

Job details

$45,900–$54,000 a year

Qualifications

Bilingual
French
Customer service
English
Microsoft Office
High school diploma or GED
College diploma
Communication skills

Full job description

Date: May 7, 2026

Location: Markham, ON, CA, L3R 6H2

Company: Hyundai Motor Company

Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO

Customer Experience is at the centre of any successful organization, and Hyundai Auto Canada Corp. is looking for a customer-focused CX Coordinator.

As a Tier 2 Customer Experience Coordinator you will handle complex inquiries, resolve issues and ensure customer satisfaction through effective communication and problem-solving skills.

The overall purpose of this position is to deliver exceptional customer service skills to both internal and external customers (email, social media, letters, executive contacts and escalations).

HOW WILL YOU MAKE AN IMPACT

Respond and document all customer contacts from across Canada within required timelines and professional manner
Thoroughly analyze requests for assistance and advise customers and dealers of approval/denial of requests based on current policies and procedures.
Liaise with Zone offices, dealers and appropriate parties internally for complex case investigation to determine the correct resolution to their inquiries and concerns
Maintain accurate records of customer interactions and transactions
Fulfill administrative duties as requested such as data entry and time sensitive projects
Assists in decisions related to goodwill cases to a pre-determined limit
Assist in identifying trends to improve our overall customer experience
Stay updated on company products, services, and policies

WHAT YOU WILL BRING TO THE ROLE

2-5 year of relevant experience in the same or similar positions

Completion of a secondary school diploma and college, e.g., diploma / Certificate / trade license. Or an equivalent combination of experience and education

Excellent oral and written communication skills in both English and French

Good MS Office skills

Strong problem-solving abilities and attention to detail

Ability to work independently and as part of a team

Proficiency in using customer service software and tools

Ability to handle stressful situations with patience and professionalism

OTHER DETAILS

This posting is for an existing vacancy.

Hiring Range: $45,900 - $54,000.

Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range.

WHAT HYUNDAI CANADA CAN OFFER YOU

Be part of an Award-Winning Culture
Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
Take Advantage of RRSP Matching
Participate in an Exclusive Car Leasing Program
Benefit from Flexible Start Times
Receive Competitive Paid Time Off
Explore Career Growth, Mentoring, and Tuition Support Opportunities
Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
Get Enhanced Maternity and Parental Leave Top-Up
Enjoy an Onsite Cafeteria and Game Room at our Markham Office
Opportunity for a Discretionary Annual Bonus Program

WHAT HAPPENS NEXT
Candidates will be reviewed on or before May 1, 2026.

STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?

We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.

Apply Now

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