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Family Experience & Enrollment Coordinator

Ambition Performing Arts Inc.
Airdrie, AB

Quick apply

Job details

Part-time
$18 an hour

Qualifications

Hospitality
Sales
Customer service
Working with children
Communication skills

Full job description

We’re Growing Our Team

Family Experience & Enrollment Coordinator

Part-Time Evenings & Weekends

Ambition Performing Arts Inc. | Airdrie, Alberta

At Ambition Performing Arts, we are not just registering students for classes. We are helping children build confidence. We are helping families find belonging. We are raising tomorrow’s leaders through the arts.

As we continue to grow, we are looking to add 2 to 3 exceptional people to our Family Experience Team.

This role is ideal for someone who loves people, thrives in a fast-paced environment, and understands that exceptional customer experiences are built through relationships, consistency, communication, and follow through.

At APA, we believe families are not looking for “just another activity.” They are looking for a place where their child feels safe, seen, encouraged, and connected. This role helps create that experience from the very first interaction.

Some people are naturally gifted at making others feel welcome. They remember names. They notice nervous parents. They follow up when others forget. They communicate with warmth and confidence. They solve problems before they become frustrations. They genuinely care about people.

We are looking for those people.

ABOUT THE ROLE

This is a part-time evenings and weekends position supporting our front-end family experience, enrollment, communication, and lead follow up systems.

This role is much more than answering phones or processing registrations. This position helps guide families through the decision-making journey by building trust, creating connection, and helping them feel confident choosing APA for their child.

You will help create the atmosphere, communication, and experience our studio is known for while supporting the systems that help our programs continue to grow.

RESPONSIBILITIES INCLUDE

Welcoming families and students into the studio
Guiding prospective families through classes, programs, and registration options
Following up consistently with leads, trial students, and current families
Creating personalized and positive interactions with families
Helping families overcome questions, concerns, or uncertainty with confidence and empathy
Assisting with enrollment, student accounts, and communication systems
Supporting recital, events, performances, and busy studio evenings
Helping maintain an organized, professional, and welcoming environment
Responding to inquiries with warmth, urgency, and professionalism
Supporting retention through relationship building and exceptional customer care
Helping create a “wow” experience that families want to tell others about

HOURS

Part-time evenings and weekends
Additional hours available during peak seasons and special events
Busy seasons include August through October and recital/performance periods

THE RIGHT PERSON FOR THIS ROLE

You might be a great fit if you are:

Warm, welcoming, and people-focused
Organized and detail-oriented
Naturally proactive and solution-focused
Comfortable following systems and communication processes
Calm under pressure in busy environments
A strong communicator both in person and digitally
Energized by children, families, and community
Someone who follows through consistently
Able to balance empathy with professionalism and confidence
Motivated by helping people say “yes” to opportunities that improve their lives

BONUS POINTS IF YOU HAVE

Experience in customer service, hospitality, recreation, education, arts, or administration
Experience with lead follow up or sales systems
Experience working with children or families
A love for dance, music, theatre, or the arts
Confidence with technology and communication systems
Experience in a fast-paced service environment

ABOUT APA

For over 23 years, Ambition Performing Arts has served thousands of families through dance, music, drama, leadership, and mentorship programming.

Our mission is simple:

Raising tomorrow’s leaders through the arts.

We believe:

Relationships matter
Dance lessons teach life lessons
Families deserve to feel seen, valued, and supported
Kids deserve positive role models
Excellence is a choice
Consistency builds trust
The arts have the power to change lives

We are proud to provide a safe, innovative, and family-first environment where ambitions grow.

WHAT WINNING LOOKS LIKE IN THIS ROLE

Families feel welcomed, supported, and cared for
Leads are followed up with consistently and professionally
Trial families convert into long-term members
Communication is timely, organized, and relationship-driven
Families feel known, not processed
The front-end experience reflects the gold standard of the APA culture
Families stay because of the relationships built here
Team members support each other and contribute positively to studio culture

THIS ROLE IS NOT FOR SOMEONE WHO

Dislikes fast-paced environments
Avoids communication or follow up
Waits to be told what to do
Struggles with organization or follow-through
Sees customer service as “just answering questions”
Gets overwhelmed easily by people-focused environments
Is uncomfortable asking for commitment or helping families make decisions

THIS ROLE IS FOR SOMEONE WHO

Loves helping people
Finds joy in making children and families feel welcome
Understands that relationships drive growth
Wants to be part of something meaningful
Believes details and consistency matter
Wants to grow personally and professionally
Understands that exceptional experiences create loyal families
Believes businesses grow through trust, service, and community

If this sounds like you, we would love to hear from you.

Please submit your resume and a short video introduction telling us why you feel you would be a great fit for the APA family. No phone calls please.

Quick apply

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We’re Growing Our Team

Family Experience & Enrollment Coordinator

Part-Time Evenings & Weekends

ABOUT THE ROLE

RESPONSIBILITIES INCLUDE

HOURS

THE RIGHT PERSON FOR THIS ROLE

BONUS POINTS IF YOU HAVE

ABOUT APA

Our mission is simple:

Raising tomorrow’s leaders through the arts.

WHAT WINNING LOOKS LIKE IN THIS ROLE

THIS ROLE IS NOT FOR SOMEONE WHO

THIS ROLE IS FOR SOMEONE WHO

If this sounds like you, we would love to hear from you.