st. john's nl business administration program Jobs – 54 Openings This Week

Manager, Guest Services Operations
Fairfield by Marriott St. John's —St. John's, NL
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Customer service
- Disability insurance
- Dental care
Quick apply
Leader, PI Customer Experience
BrokerLink —St. John's, NL
- Full-time
- Sales
- Analysis skills
- Organizational skills
- Employee stock purchase plan
Growth Marketing Manager
ServiceTitan Software Canada ULC —St. John's, NL
- $111,000–$156,700 a year
- Full-time
- Marketing
- Analysis skills
- Project management
- Dental care
- Paid time off
Quick apply
2d
Payroll & Benefit Advisor
Nabors Industries —St. John's, NL
- Overtime
- Microsoft Excel
- Microsoft Office
- Finance
- Disability insurance
- Dental care
Customer Success Manager
ClearRisk —St. John's, NL
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Manager, External Financial Advisory - Indigenous Services
MNP —Mount Pearl, NL
- Accounting
- Business
- Accounting
Pharmacy Assistant
Shoppers Drug Mart / Pharmaprix —St. John's, NL
- $17.60–$24.00 an hour
- Full-time
- High school diploma or GED
- Organizational skills
4d
Parts & Service Advisor
North East Truck and Trailer Sales Ltd —Paradise, NL
- Overtime
- Customer service
- Microsoft Office
- Communication skills
- Dental care
Quick apply
2d
store manager - retail
Mega Bazaar —St. John's, NL
- $18–$19 an hour
- Weekends as needed
- English
- Flexible schedule
Construction Inspector
WSP —St. John's, NL
- $54,800–$79,600 a year
- Temporary
- Construction
- In-person
Civil Engineer-in-training (EIT)
Stantec —St. John's, NL
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Wellness program
- Employee stock purchase plan
10d
Parts & Service Advisor
North East Truck And Trailer —Paradise, NL
- Overtime
- Customer service
- Microsoft Office
- Communication skills
- Dental care
2d
Senior Financing Specialist
Royal Bank of Canada —St. John's, NL
- Full-time
- Business development
- Presentation skills
- Organizational skills
3d
Project Engineer, Municipal
R.V. Anderson Associates Limited —St. John's, NL
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- English
- Dental care
- Paid time off
Quick apply
Senior Tax Staff - Private Tax - St. John's
EY —St. John's, NL
- Master's degree
- Bachelor's
- No university degree
- Dental care
Tax Manager - Private Tax - St. John's
EY —St. John's, NL
- Master's degree
- Bachelor's
- No university degree
- Dental care
Civil Engineer
Dillon Consulting Limited —St. John's, NL
- Full-time
- Hybrid work
- Engineering
- Business development
- Presentation skills
- Employee assistance program
- Flexible schedule
Finance Manager
LogiCall Services Inc —Canada
- $95,000–$105,000 a year
- Full-time
- Remote
- Microsoft Excel
- Team management
- Accounting
- Dental care
- Paid time off
Quick apply
Manager, I&IT Project Management Office
Metrolinx —Canada
- $123,026 a year
- Full-time
- Microsoft Excel
- PMP
- Master's degree
Co-op Student, Commercial Management
Metrolinx —Canada
- $21.77 an hour
- Full-time
- Oracle
- Microsoft Office
- Presentation skills
3d

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Manager, Guest Services Operations

Fairfield by Marriott St. John's -
St. John's, NL

Quick apply

Job details

Full-time

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Post-secondary education
Guest services
Business
Leadership
Communication skills

Full job description

Where exceptional guest experiences begin with leadership, strategy, and service excellence.

Property: Fairfield by Marriott, St. John’s, Newfoundland (Marriott franchised property)
Department: Rooms Division – F&B & Guest Services
Job Type: Focus Service – Salaried
Reports to: General Manager

Overview

At the Fairfield by Marriott, St. John’s, Newfoundland, a Marriott franchised property, we know that every detail of the guest journey matters from check-in to departure, from breakfast service to banquets. Our Manager, Guest Services Operations leads both the Front Office and the hotel’s food & beverage functions, ensuring a seamless, high-quality guest experience across all guest-facing areas. If you are a strong leader with a passion for hospitality, operational versatility, and a drive to deliver results, this role offers the opportunity to make a meaningful impact every day.

What You’ll Do

Front Office Leadership

Lead and support the Guest Services team, providing coaching, training, and guidance to associates.
Resolve guest concerns quickly and effectively, modeling best practices in service recovery.
Maintain strong communication within the department and across teams to ensure seamless operations.
Motivate and coach associates, foster productivity, engagement, and satisfaction.
Promote interdepartmental cooperation to enhance both guest and employee experiences.
Apply revenue management principles to maximize occupancy, rates, and overall hotel revenue.
Oversee room block assignments, VIP accommodations, and special guest requests.
Serve as a key member of the Hotel RevMax Team, collaborating on rate strategies, distribution channels, and third-party positioning.
Ensure all booking channels reflect accurate information and maintain rate parity.
Communicate revenue strategies and daily expectations to the Front Office and Reservations teams.
Partner with Sales to manage group booking status and room availability.
Utilize StayPMS to manage daily front desk operations, reservations, check-ins/check-outs, and guest folios.

Food & Beverage Oversight

Serve as the direct manager to the salaried F&B Supervisor, providing leadership, performance coaching, and operational direction.
Oversee all aspects of breakfast service, ensuring consistency, quality, and Fairfield Inn brand standards are met daily.
Oversee banquet service operations, including setup, service execution, and breakdown for group events.
Collaborate with the F&B Supervisor to maintain inventory, cost controls, and health & safety compliance.
Ensure F&B associates are properly trained in service standards, food handling, and guest engagement.
Partner with the General Manager and F&B Supervisor on F&B budgeting, forecasting, and profitability goals.

General Operations & Administration

Monitor departmental goals, collecting progress reports from supervisors and other department Managers.
Ensure associates have the tools, access, and resources needed for success.
Maintain performance review records, new hire documents, and communication logs.
Manage timecards, scheduling, and labor standards to ensure efficient operations across Front Office and F&B.
Oversee guest communication platforms and extranets, ensuring prompt follow-up on post-stay feedback.
Perform additional duties and projects assigned by leadership.

What You Bring

Post-secondary education in Hospitality Management, Business Administration, or related fields.
Minimum 4 years of progressive leadership experience in guest services, front office, or food & beverage operations.
Strong leadership and coaching skills with a passion for developing people.
Excellent organizational, analytical, and problem-solving abilities.
Strong verbal and written communication skills with a customer service focus.
Ability to work independently, prioritize tasks, and follow through to completion.
Proficiency in Microsoft Word, Excel, and network systems.
Working knowledge of StayPMS is strongly preferred.
Hospitality education is an asset.
Experience overseeing breakfast or banquet service is strongly preferred.
Familiarity with Marriott brand standards and franchised property operations is an asset.

Working Conditions

Primarily office-based with regular guest-facing responsibilities across front desk and F&B service areas.
Standing and moving for extended periods throughout the shift.
Guest-facing environment requiring a professional appearance and demeanor.
Flexibility to work a variety of shifts including days, evenings, weekends, and holidays as required.

What We Offer

A collaborative and supportive leadership team environment.
Opportunities for career advancement and professional development.
Competitive wages and benefits.
Employee discounts on hotel stays, dining, and more.

Living Our Values

At SilverBirch Hotels & Resorts, we live by our core values:

Engagement – Quality – Performance – Growth – Integrity

If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!

SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals. 

SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 

Notice to potential job applicants: 

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment. 

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

Quick apply

Refine Your Search

business administration program jobs in st. john's nl

Manager, Guest Services Operations

Leader, PI Customer Experience

Growth Marketing Manager

Payroll & Benefit Advisor

Customer Success Manager

Manager, External Financial Advisory - Indigenous Services

Pharmacy Assistant

Parts & Service Advisor

store manager - retail

Construction Inspector

Civil Engineer-in-training (EIT)

Parts & Service Advisor

Senior Financing Specialist

Project Engineer, Municipal

Senior Tax Staff - Private Tax - St. John's

Tax Manager - Private Tax - St. John's

Civil Engineer

Finance Manager

Manager, I&IT Project Management Office

Co-op Student, Commercial Management

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