kitchener, on customer service supervisor Jobs – 175 Openings This Week

QSR Brand Manager - ONroute Various Locations
ONroute —Kitchener, ON
- $49,300–$69,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Quick apply
10d
Merchandise Manager
H2R Business Solutions —Kitchener, ON
- 8 hour shift
- Microsoft Excel
- ERP systems
- Microsoft Office
- Store discount
- Disability insurance
7d
Project Manager – Thermoforming
Grand River Personnel —Waterloo, ON
- $80,000–$100,000 a year
- Full-time
- Customer service
- Engineering
- English
- Dental care
- Employee assistance program
Quick apply
11d
Residential Painting Crew Leader
Smile Painting —Kitchener-Waterloo, ON
- $24–$30 an hour
- Weekends as needed
- Customer service
- English
- Construction
- Designated paid holidays
Quick apply
Team Leader
Mountain Warehouse —Guelph, ON
- Part-time
- Customer service
- Communication skills
Quick apply
QSR Brand Manager - ONroute Various Locations
ONroute —Cambridge, ON
- $49,300–$69,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Quick apply
10d
Store Manager
Mindfield —Cambridge, ON
- Full-time
- Supervising experience
- Team management
- Leadership
- Profit sharing
- Dental care
11d
Manager, Strategic Delivery and Project Management
Pride Signs Limited —Cambridge, ON
- From $95,000 a year
- Full-time
- PMP
- Engineering
- ERP systems
- Disability insurance
- Employee assistance program
Quick apply
1d
Wireless Sales Supervisor
Staples —Kitchener, ON
- $18.90–$21.70 an hour
- Full-time
- Sales
- High school diploma or GED
- Dental care
12h
Territory Sales Manager - Guelph - Commercial Roofing & Building Envelope Solutions
Just Sales Jobs —Guelph, ON
- $380,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Sales Project Manager
Hussmann Canada Inc. —Cambridge, ON
- $66,002–$110,004 a year
- Full-time
- Sales
- High school diploma or GED
- Project management
- Disability insurance
- Dental care
Quick apply
Account Manager (Commodity Sales)
Conestoga Meat Packers —Breslau, ON
- $74,000–$92,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance program
Quick apply
Sales Resolution Supervisor - Automotive
EBlock Inc. —Ontario
- $72,000–$76,000 a year
- Full-time
- Remote
- Sales
- Customer service
- English
- Dental care
- Paid time off
Retail Customer Service Lead
PetSmart —Cambridge, ON
- $18.47–$28.91 an hour
- Weekends as needed
- Customer service
- Organizational skills
- Leadership
- Tuition reimbursement
- Paid time off
Team Lead, Customer Support
MealSuite —Cambridge, ON
- $72,200–$86,600 a year
- Full-time
- Hybrid work
- Management
- Travel
- Food service
- Disability insurance
- Dental care
Quick apply
10d
Floor Supervisor - Full-Time
Tommy Hilfiger —Cambridge, ON
- $21.10–$24.43 an hour
- Weekends as needed
- Sales
- Time management
- Designated paid holidays
- Dental care
16h
Customer Success Manager
MealSuite —Cambridge, ON
- $80,000–$97,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Disability insurance
- Dental care
Quick apply
1d
Regional Manager, Canada
Moores the Suit People Corp. —Cambridge, ON
- $140,000–$170,000 a year
- Remote
- Sales
- Customer service
- Microsoft Office
Sales Supervisor
CLORE INC. —Kitchener, ON
- $20–$23 an hour
- Weekends as needed
- Customer service
- Leadership
- Retail sales
Quick apply
10d
Customer Service Leader
Lady Glaze Doughnuts INC. —Kitchener, ON
- $19–$23 an hour
- Weekends as needed
- Hospitality
- Customer service
- Supervising experience
- Store discount
- Flexible schedule
Quick apply
6d

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customer service supervisor jobs near kitchener, on

QSR Brand Manager - ONroute Various Locations

ONroute -
Kitchener, ON

Quick apply

Job details

Full-time
$49,300–$69,000 a year
10 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
ServSafe
Microsoft Office
Supervising experience
First Aid Certification
POS
Food industry
Communication skills

Full job description

8 PROLOGIS BOULEVARD UNIT 402 MISSISSAUGA ONTARIO L5W 0G9

ONroute Brand Manager
ONroute is a Canadian company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365 to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs.
Using a focused tactical approach, the ONroute Brand Manager is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the General Manager (or Associate General Manager), you will collaborate with the plaza team to deliver overall results and objectives. You will oversee the brand’s hourly team and ensure each shift delivers ONroute’s financial goals, franchise brand standards and customer service excellence.
As a Brand Manager, your accountabilities and core responsibilities include:

Overseeing and scheduling day-to-day operations to deliver sales and budgeted targets
Executing ordering and all inventory processes
Hiring, training, coaching, and development of team, including Health & Safety
Delivering brand, audit and customer service standards
Act as Manager-in-Charge when General Manager or AGM are not in plaza

Inventory and Ordering Accountability: You are accountable for the inventory levels at your assigned brand(s), and for delivering budgeted food cost targets including waste, par builds and variances, while being responsible for setting up and maintaining accurate data in the inventory management system. You are responsible to ensure orders are placed, received, stored, and reconciled on time. All financial targets and goals will be provided to you by your General Manager. You are responsible for training, coaching, and managing food cost on the floor daily with your team, including posting pro-active action plans, production build charts that are current and followed and waste is entered and reviewed daily for accuracy.

Brand, Audit & Customer Service Accountability: You are accountable to role model and ensure all team, Crew Members and Shift Supervisors, are trained to deliver results that meets or exceeds all brand, audit and customer service standards including but not limited to, franchise audits, MTO Audits, Mystery Shop, Health Department, MOL, Employment Standards Act Ontario, EcoSure. You are responsible for completing self-audits and assessments completed at required intervals (i.e., daily, weekly) using the tools provided by the brands and ONroute; and subsequently developing action plans to immediately address and correct opportunities. You are responsible to achieve the highest quality of customer service at all times and you will work alongside your team in the brand at peak times to monitor customer interaction and provide coaching and adjustments as required.

Team and Health & Safety Accountability: You are accountable for hiring, training, coaching and developing your team of Crew Members and Shift Supervisors. This includes communicating clear performance expectations and providing feedback, coaching and training to ensure expectations are met. You recognize positive performance on a regular basis. You are accountable for all scheduling and the achievement of labour targets for your assigned brand(s), while meeting the needs of the business to ensure proper coverage and customer service at all times. This includes posting of schedules three weeks out at all times.

In order to provide a safe environment for our teams and customers, you are responsible to ensure all day-to-day Health & Safety processes and procedures are followed, with training at or above 90% (in the ONroute Health & Safety Portal) and ensuring each shift has the required trained Shift Supervisor/ Crew Member representation in areas such as First Aid, ServSafe, Joint Health & Safety Committee, to meet all requirements for auditing purposes. You are also accountable for the effective communication and enforcement of the employee code of conduct, all employee relations, asset management and all other ONroute policies and procedures. You hold your employee team accountable to follow all of ONroute procedures and policies.

Manager-in-Charge Accountability: Where the General Manager or Associate General Manager is not present in the plaza, you will be responsible and accountable as the Manager-In-Charge ensuring the overall needs of the total plaza are your first priority. This includes but is not limited to working collaboratively across all brands, ensuring the delivery of the highest customer service levels, effectively managing all day-to-day plaza activities and ensuring compliance with all ONroute and governmental standards, regulations, and policies.

Minimum Qualifications, Knowledge, and Competencies:

Requires 3-5 years of experience as a Supervisor or Manager in high volume food and beverage or merchandise operations and/or other related management experience
Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
Ability to lead by example and dedicated to training, coaching and developing your team to deliver results
Demonstrated exceptional customer experience focus
Strong interpersonal and collaborative skills with excellent communication skills and approachability
Sound operational experience and knowledge within the fast-food/food service industry
Must have reliable transportation to get to and from the plaza

New Position: No
Backfill Position: Yes

Minimum Salary: $49,300
Maximum Salary Range: $69,000

Salary Range Disclaimer
The base salary range represents the low and high ends of the ONroute salary range for this position. Actual salaries will vary depending on factors including but not limited to job duties, experience, and performance. The range(s) listed are just one component of ONroute’s total compensation package for employees. Other rewards may include bonuses, benefits, and Paid Time Off

ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience. We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.
ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP)

Quick apply

Refine Your Search

customer service supervisor jobs in kitchener, on

QSR Brand Manager - ONroute Various Locations

Merchandise Manager

Project Manager – Thermoforming

Residential Painting Crew Leader

Team Leader

QSR Brand Manager - ONroute Various Locations

Store Manager

Manager, Strategic Delivery and Project Management

Wireless Sales Supervisor

Territory Sales Manager - Guelph - Commercial Roofing & Building Envelope Solutions

Sales Project Manager

Account Manager (Commodity Sales)

Sales Resolution Supervisor - Automotive

Retail Customer Service Lead

Team Lead, Customer Support

Floor Supervisor - Full-Time

Customer Success Manager

Regional Manager, Canada

Sales Supervisor

Customer Service Leader

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