L1 Support Analyst
Coreio Inc —Woodbridge, ON
- $23–$28 an hour
- Temporary
- Customer service
- Windows
- Microsoft Office
Quick apply
IT Coop
Garland Commercial Ranges Ltd —Mississauga, ON
- $21–$24 an hour
- Full-time
- Computer Science
- English
- Internship / Co-op
Quick apply
1d
Technical Support
Smart Print —Toronto, ON
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CAN Technical Specialist
Teladoc Health —Toronto, ON
- $60,000–$70,000 a year
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- Bachelor's
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Smart Print —Toronto, ON
- Full-time
- Computer Science
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Senior Technical Project Manager (Toronto-based - Remote)
From Day One, Inc. —Toronto, ON
- $100,000 a year
- Full-time
- Remote
- Project management
- Bachelor's
- Product management
Quick apply
Associate Technical Support Specialist
Milestone Technologies, Inc. —Toronto, ON
- Customer service
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10d
IT Helpdesk Technician
BlueCat Networks —Toronto, ON
- $55,000–$60,000 a year
- Full-time
- English
- Windows
- Bachelor's
Technical Support Specialist - 1 year contract
Think Research Corporation —Toronto, ON
- $53,000–$58,000 a year
- On call
- Remote
- Computer Science
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- Research
Quick apply
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GE Vernova —Markham, ON
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- Full-time
- Remote
- Engineering
- Microsoft Office
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IT Service Desk Analyst (Level 1)
The Central Group Ltd. —Mississauga, ON
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
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Terra Dygital Solutions Inc. —Toronto, ON
- $60,000–$75,000 a year
- On call
- Azure
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- In-person
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Invixium —Toronto, ON
- Full-time
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The Syscomm Group —Greater Toronto Area, ON
Technical Specialist 1
Symcor Inc. —Mississauga, ON
- Weekends as needed
- Microsoft Access
- Microsoft Outlook
- Computer Science
Quick apply
11d
Technical Account Manager (Canada - Remote)
Varicent —Toronto, ON
- $92,300–$121,000 a year
- Remote
- Microsoft Excel
- SQL
- Bachelor's
Quick apply
IT Support Analyst
Child Development Institute —Toronto, ON
- $70,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Flexible schedule
Quick apply
IT Helpdesk Support
MyHealth Partners Inc. —Toronto, ON
- Azure
- Microsoft Outlook
- Computer Science
- Dental care
- Paid time off
Quick apply
General Technician
Venus Auto Parts —Etobicoke, ON
- $18.20–$43.18 an hour
- Full-time
- Computer Science
- Windows
- Databases
Quick apply
17h
Technical Account Manager
Clariti Cloud Inc. —Toronto, ON
- $75,000–$90,000 a year
- Part-time
- Remote
- Salesforce
- Travel
- Communication skills
Quick apply

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remote technical jobs near toronto, on

L1 Support Analyst

Coreio Inc -
Woodbridge, ON

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Job details

Temporary
$23–$28 an hour

Qualifications

Customer service
Windows
Microsoft Office
Bachelor's
Continuous improvement
IT support
ServiceNow
Communication skills
Information Technology

Full job description

Coreio Inc. is a growing Toronto-based ServiceNow consulting organization also specializing in IT managed services. We leverage our 35+ year history working with Enterprise clients in the Canadian Financial Services sector and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues. In the past 5 years we’ve expanded our coverage to Mid-sized clients in the United States and Europe. Visit www.coreio.com for more information.

We are seeking an experienced L1 Support Analyst to join us for a remote 4 month opportunity.

=Position Summary

Provides customer-focused first-level technical support to end users via phone, email, and ticketing systems. Triages incidents, fulfills requests, and resolves common hardware, software, and access issues. Manage tickets through their full lifecycle, ensuring timely resolution, clear communication, and SLA adherence. Escalates complex issues as needed while maintaining accurate documentation and delivering a positive user experience.

Key Responsibilities

Serve as the first point of contact for end users seeking technical assistance.
Log, categorize, and prioritize incidents and service requests in the ticketing system.
Provide troubleshooting for basic hardware, software, and network-related issues.
Ensure accurate and detailed documentation of all incidents and resolutions.
Follow standard operating procedures and knowledge base articles for issue resolution.
Ensure adherence to SLAs and performance metrics.
Escalate unresolved or complex issues to higher support levels as required.
Communicate effectively with users, providing timely updates on ticket status.
Assist in maintaining knowledge base documentation.
Contribute to continuous improvement of service desk processes.

Qualifications & Experience

Diploma or Bachelor’s degree in information technology or related field (or equivalent experience).
0–2 years of experience in IT support or service desk environment.
Basic understanding of Windows OS, Office 365, and common enterprise applications.
Familiarity with ticketing systems (e.g., ServiceNow) is an asset.
Strong communication and customer service skills.

Core Competencies

Customer Service Orientation
Problem-Solving Skills
Attention to Detail
Communication Skills
Team Collaboration

Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.

https://www.coreio.com

Quick apply

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