moncton, nb customer service representative Jobs – 64 Openings This Week

Bilingual Customer Service Representative (12 months contract)
Midland Transport —Dieppe, NB
- Full-time
- Bilingual
- English
- Microsoft Office
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off
Customer Service Representative (White Glove)
Armour Transportation Systems —Moncton, NB
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
14h

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Bilingual Customer Service Representative (12 months contract)

Midland Transport -
Dieppe, NB

Apply Now

Job details

Full-time

Qualifications

Bilingual
French
Call center
Post-secondary education
English
Microsoft Office
High school diploma or GED
AS400
Communication skills

Full job description

Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative (12 months contract) based in Head Office Location, Dieppe, NB.

We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website.

The position is Monday to Friday day shift.

Benefits To Joining Midland:

Competitive wages
A dynamic, safe, and rewarding work environment
3 weeks' paid vacation
Free parking onsite, fitness center open 24/7, and an onsite cafeteria
Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies.

Respond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfaction
Ensure first call resolution through problem-solving and effective call handling
Enter pickups and deliveries on timely and precise manner
Coordinate special movement of freight, trace shipments and research adjustments
Deliver excellent customer service in accordance with the company's values and policies
Support other team members by contributing to the team effort

Education Required: Minimum High School diploma
Years of Experience Required: <2 years
Bilingualism is mandatory (French and English)
Exceptional verbal, written and listening communication skills
Strong problem-solving skills
The ability to work effectively and efficiently with both internal and external customers
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Ability to work both independently and in a team environment
Knowledge of Microsoft Office suit
Knowledge of telephone systems and AS400 system as an asset
Post-secondary education and call center experience in a fast paced environment, along with knowledge of the transportation industry are definite assets

At Midland, we’re not just moving freight — we’re building the next generation of transportation. We’ve been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We’re investing in technology to deliver measurable customer-focused solutions, and we’re also committed to sustainability and growth.

Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we’re proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We’re looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.

Let’s drive success together.

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Apply Now

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customer service representative jobs in moncton, nb

Bilingual Customer Service Representative (12 months contract)

Customer Service Representative - Automotive

Customer Service Representative (White Glove)

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