Please note: this is a15-month contract opportunity to cover a parental leave
What is the opportunity?
In this role, you will be accountable for identifying and enabling solutions to strategic opportunities that strengthen client engagement and drive growth across the Small Business Credit Cards portfolio. Sitting at the intersection of analytics, strategy, and client experience, you’ll collaborate with cross-functional partners in Product, Risk, Marketing, and Technology to deliver measurable results and sustained growth. Specifically, you’ll help evolve our engagement ecosystem by building strategies that deepen client relationships, increase profitability, and support RBC’s long-term vision for its Cards business.
What will you do?
Responsible for the development and execution of client engagement strategies by partnering with cross-functional teams to develop and implement campaigns that drive growth and deliver value to our existing clients
Leverage analytics to identify opportunities to deepen our client’s engagement with RBC and our product, diagnose performance gaps, and translate insights into actionable strategies
Responsible for development of executive level presentations and business cases to support strategic recommendations
Support Leadership team in developing and implementing comprehensive business strategies to facilitate growth, focusing on long-term goals and profitability for overall Small Business credit cards product portfolio
Monitor, forecast, and report on engagement performance and profitability
Champion continuous improvement by identifying opportunities to test, learn, and optimize engagement strategies
Develop and maintain expertise and understanding of the competitive landscape to drive innovative thinking and differentiation by researching best practices and benchmarking against competitors
What do you need to succeed?
Must have:
Familiarity or experience with small business credit cards
An innovative thinker who is proactive, is well organized with attention to detail, and thrives in a fast-paced environment
Exceptional critical thinking skills and a passion for solving ambiguous and complex business issues through a structured approach
The ability to dive very deep, from both a quantitative and qualitative standpoint, and translate findings into clear, insightful messages and recommendations for senior executive audiences
Strong verbal and non-verbal communication skills, including advanced experience in creating PowerPoint presentations for C-level executives and leaders
Strong excel and analytic skills for reporting
Comfort with ambiguity and ability to adapt to changing priorities driven by fast moving competitive landscape
A proven collaborator, with the ability to grasp new concepts quickly, and lead cross-functional teams
Undergraduate degree required, with 3-5 years experience in business banking and product management
Nice to have:
Deep knowledge/experience in credit cards or client engagement programs
Experience in sales, sales support, or product management in the Small and Mid-market client segments
Exposure to test-and-learn frameworks or Agile delivery methodologies
Knowledge of client lifecycle management and marketing analytics
Project Management experience
Marketing experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
See Your Impact: Opportunity to influence the banks strategic direction and make a difference and lasting impact.
End-to-end Delivery: opportunity to take initiatives from strategy and design to implementation and day to day management.
Collaborative Environment: opportunity to work on dynamic, collaborative, progressive, and high-performing team and drive toward shared objectives with partners across multiple LOBs and functions.
Learning: opportunity to engage with external partners and a wide range of functional and line of business partners to learn about their businesses and determine how best to drive enterprise value for RBC.
Job Skills
Adaptability, Communication, Decision Making, Detail-Oriented, Group Problem Solving, Personal Initiative, Product Services, Service Request Management
Additional Job Details
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
Toronto
Canada
37.5
Full time
PERSONAL & COMMERCIAL BANKING
Contract (Fixed Term)
Salaried
2026-03-12
2026-06-15
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
