S'more about the team
The Editorial Operations Lead will be the operational centre point between editorial, culinary, production, translation and campaign-related teams to ensure recipe cards and associated materials move accurately and efficiently through the production pipeline each week for HelloFresh and Chefs Plate. Reporting to the Manager, Product Operations, you will bridge the gap between strategy and execution, ensuring our Product teams operate at peak efficiency. You will lead Editorial operational excellence and scalability, enabling the organization to innovate at speed while maintaining high standards for customer-facing digital and print content.
Lettuce share what this role will be responsible for
- Cross-Functional Leadership: Proactively manage and deepen relationships with key stakeholders (HelloConnect, Culinary, etc.) to streamline the uploading, activating, and auditing of weekly recipe and menu content.
- Scalable Quality Control: Oversee the end-to-end editorial lifecycle of recipe and menu content, ensuring accuracy, FSQA compliance, and brand consistency across digital and print channels while evolving editorial standards, style guides, and scalable quality processes to support customer-centric and cross-market content delivery, including French workflows.
- Program Management: Partner with Product Operations and local data teams to support workflow automation and tooling adoption across Editorial processes, ensuring solutions integrate effectively into operational workflows and improve production efficiency.
- Operational Excellence: Act as a Canadian Superuser and subject matter expert for internal recipe/menu content systems, providing technical guidance and leading local operational updates while integrating tech enhancements into internal workflows.
- Team Leadership: Lead and scale a hybrid team of in-house editors and freelance resources, balancing delivery against high-stakes deadlines while fostering a metrics-driven culture through coaching, technical training, and oversight of recruitment, onboarding, resource administration, and freelance budget management.
- All other duties, as assigned
Sound a-peeling? Here's what we're looking for
- Experience:
- Bachelor's degree or equivalent experience in Communications, Journalism, Business Operations, or a related field.
- 3–5+ years of experience in product operations, program management, content operations, or a similar fast-paced operational role
- 3+ years of people leadership experience, with a proven track record of leading and supporting high-performing teams.
- Experience working with editorial, creative, content, or customer-facing production workflows is preferred.
- Technical Rigor: Advanced proficiency in Google Sheets is a must. You should be comfortable manipulating large datasets to drive operational decisions.
- Communication: Exceptional written and verbal communication skills, with a proven ability to manage complex cross-functional relationships and influence stakeholders.
- Proactivity & Initiative: A self-starter mindset with the ability to work independently, troubleshoot complex issues, and proactively seek out process improvements.
- Precision: An unwavering eye for detail and the organizational skills required to manage multiple high-stakes deadlines simultaneously.
- Nice-to-have: Experience using Photoshop tools and/or AI-gen images.
Let's cut to the cheese, this is why you'll love it here
- Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
- Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
- RRSP Matching - Competitive RRSP matching program offered
- Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
- Family Benefits - A parental leave top-up program for expectant parents.
- Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
- Work Hard & Have Fun - From team socials to engaging company days, you'll have plenty of opportunity to experience the fun!
- Diversity & Inclusion Initiatives - With impactful ERG's like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
- Food Puns - this one is kind of a big dill if you haven't already noticed. We even have some punny meeting room names!
Flexible Hybrid Approach
At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.
To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.
#LI-HYBRID
Working Conditions
It's no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.
HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.
This is a posting for an existing vacancy. We are actively seeking to fill this position.
