Calgary, Ab Help desk Jobs – 86 Openings This Week

Business Analyst – IAM & Enterprise Technology Unification
Cadre —Calgary, AB
- Azure
- Analysis skills
IT Systems & Support Specialist
Basecamp —Calgary, AB
- 8 hour shift
- Microsoft Access
- Azure
- Windows
- Dental care
- Vision care
Quick apply
Receptionist / Customer Order Support
Winners Circle Awards & Recognition —Calgary, AB
- $15–$20 an hour
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
Front Office & Customer Support Representative
Alphatires Wholesale —Calgary, AB
- $15–$18 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
Quick apply
7d
Integrator Software Developer (Co-op)
PCS Inc —Calgary, AB
- $17,700–$32,800 a year
- Computer Science
- Engineering
- Master's degree
Network Engineer
iA Groupe financier / iA Financial Group —Calgary, AB
- On call
- Hybrid work
- Azure
- Computer Science
- Marketing
heating and cooling mechanic helper
HEATING & COOLING FUNDAMENTS LTD. —Calgary, AB
- $23 an hour
- Weekends as needed
- English
Client Coordinator
Tap And Shine Calgary —Calgary, AB
- $20–$24 an hour
- Full-time
- CRM software
- Google Suite
- Microsoft Excel
- Store discount
- Dental care
Quick apply
5d
Manager, IT Client Experience
Miller Thomson —Calgary, AB
- $108,915–$136,143 a year
- Full-time
- Hospitality
- Management
- Leadership
- Disability insurance
- Dental care
Intermediate UI/UX Designer
Tiller Digital —Calgary, AB
- Full-time
- Hybrid work
- Presentation skills
- In-person
- Communication skills
- Disability insurance
- Dental care
Database & IT Specialist
Raytheon —Calgary, AB
- Full-time
- Hybrid work
- Oracle
- Engineering
- Databases
Bilingual (French and English) Sales Support Analyst
PBS Systems —Calgary, AB
- $4,800 a month
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
5d
Client Experience Specialist
Justin Havre Real Estate Team —Calgary, AB
- Full-time
- No experience needed
- Hotel
Quick apply
Service Support Analyst
PBS Systems —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
- Paid time off
Field Service Technician (Calgary, AB)
Nestlé Professional —Calgary, AB
- On call
- Schematics
- Customer service
- Mechanical knowledge
- Dental care
- Tuition reimbursement
8d
transport refrigeration mechanic
The 6ix Reefer Services Inc. —Calgary, AB
- $38 an hour
- Weekends as needed
- English
- High school diploma or GED
- Communication skills
IT System - Escalations Technician
AlphaKOR —Calgary, AB
- Full-time
- Remote
- Computer Science
- English
- Bachelor's
- Mileage reimbursement
Quick apply
2d
Gate Service Technician
GateWorks Inc. —Calgary, AB
- $22–$26 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Dental care
- Paid time off
Quick apply
6d
Building Maintenance Worker
Startec —Calgary, AB
- Full-time
- Microsoft Office
- High school diploma or GED
- Plumbing
Quick apply
Senior Software Engineer, Core Experiences - Calgary, Canada
Speechify —Calgary, AB
- Remote
- Java
- APIs

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help desk jobs near calgary, ab

Business Analyst – IAM & Enterprise Technology Unification

Cadre -
Calgary, AB

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Job details

Qualifications

Authentication
SSO
Azure
Change management
Analysis skills
Remote access software
Sailpoint
ServiceNow
Requirements gathering
Citrix
Identity & access management

Full job description

Job Function:

Location:

Calgary

Position Summary:
We are looking for an experienced Business Analyst to support two enterprise integration initiatives: Identity & Access Management (IAM) and Enterprise Technology Unification (ITSM/Helpdesk & IT Operations). The role will be split evenly between both projects, requiring strong analytical skills, process documentation expertise, and the ability to work across diverse stakeholder groups. The Business Analyst will play a critical role in gathering requirements, mapping processes, and supporting the delivery of unified identity, access, and service management capabilities across merging organizations.

Key Responsibilities:
Identity & Access Management (IAM) – 50%

Gather and analyze requirements for consolidating dual M365 user accounts into a single identity model.
Document interim and end-state access requirements to support business needs.
Define access patterns that leverage a single M365 IdP for authentication and authorization.
Develop and maintain user personas, mapping users to access needs across both client ecosystems.
Identify system accesses required for ongoing operations and those eligible for decommissioning.
Support planning and execution of cutover to single IdP access patterns.
Assist in decommissioning of Citrix and Azure Virtual Desktop solutions.
Ensure IAM governance alignment with tools such as SailPoint.

Enterprise Technology Unification (ITSM & Helpdesk) – 50%

Partner with stakeholders to gather requirements for consolidating Service Desk and IT Operations Center (ITOC) into unified processes.
Document current-state and future-state workflows, focusing on end-user experience, Solution Bar support, and IT service delivery.
Support discovery and planning to unify ITSM processes in ServiceNow, Asset Management, and related systems.
Contribute to the definition and implementation of ServiceNow changes to incorporate both client organizations.
Review and document contract adjustments required for service desk and operational support vendors.
Assist in developing a communication strategy for all end users, including service changes and effective dates.
Support design and delivery of training for IT Ops Center and Service Desk vendors.
Coordinate with IAM project teams to identify and resolve dependencies across ITSM and IAM solutions.

Deliverables & Focus Areas:

Documented requirements, process maps, and user stories for IAM and ITSM unification.
Persona-based access models and system access maps.
Unified IT Service Desk and IT Ops Center process documentation.
Migration and cutover support for IAM (single identity) and ITSM (single service desk).
Communication and training deliverables to support end-user adoption.

Technology Exposure:

IAM: M365 IdP, Citrix, Azure Remote Desktop, SailPoint
ITSM & IT Operations: ServiceNow, Asset Management, Solution Bar

Qualifications:

Proven experience as a Business Analyst in large-scale IAM and/or ITSM transformation projects.
Strong understanding of identity management, access governance, and single sign-on models.
Familiarity with M365 IdP, Citrix, Azure Virtual Desktop, and SailPoint.
Hands-on experience with ServiceNow ITSM (CMDB, Incident, Problem, Change, Request, Knowledge, Asset Management).
Excellent requirements gathering, process documentation, and stakeholder facilitation skills.
Ability to support training, communications, and organizational change management.
Strong problem-solving skills with the ability to balance short-term tactical needs and long-term strategic goals.

Cadre is committed to providing equitable treatment and equal opportunity to all individuals. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all those who apply; however, only those candidates selected for interviews will be contacted.

INDONA

Apply Now

Refine Your Search

help desk jobs in calgary, ab

Business Analyst – IAM & Enterprise Technology Unification

IT Systems & Support Specialist

Receptionist / Customer Order Support

Front Office & Customer Support Representative

Integrator Software Developer (Co-op)

Network Engineer

heating and cooling mechanic helper

Client Coordinator

Manager, IT Client Experience

Intermediate UI/UX Designer

Database & IT Specialist

Bilingual (French and English) Sales Support Analyst

Client Experience Specialist

Service Support Analyst

Field Service Technician (Calgary, AB)

transport refrigeration mechanic

IT System - Escalations Technician

Gate Service Technician

Building Maintenance Worker

Senior Software Engineer, Core Experiences - Calgary, Canada

I want to receive the latest job alerts for help desk in calgary, ab

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