As a Sr. Manager, Product Management in the Supplier Performance and Chargeback space, you will lead the development and evolution of strategic technical solutions to optimize Amazon's supply chain defects identification and resolution processes. Your role will encompass developing a long-term product vision and roadmap that aligns with business objectives and customer needs, while identifying and prioritizing key features to enhance defect detection accuracy and resolution efficiency. You will collaborate with engineering and Science teams to design and implement automated systems, leveraging data analytics to inform product decisions and measure impact through established KPIs for defect reduction and cost savings. Working cross-functionally with engineering, operations, and vendor management teams, you'll communicate product vision, roadmap, and progress to leadership and stakeholders while designing intuitive workflows for defect identification, refinement, and resolution. The role involves developing and implementing strategies to drive user adoption, behavioral change at scale, regularly gathering and incorporating user feedback to iterate on product features, and staying informed about industry trends and emerging technologies in supply chain management.
The ideal candidate will possess deep team leadership experience along with strong product management, including user story creation, backlog management, and agile methodologies, combined with a customer-centric approach, data analysis expertise, and experience in supply chain or logistics technologies. Proven ability to deliver impactful products in a complex, cross-functional environment is essential.
Key job responsibilities
1. Own end-to-end product development lifecycle for supply chain defect management systems, driving continuous improvement initiatives and innovation
2. Create and execute strategic technical product roadmaps with clear milestones, aligning with business objectives and customer needs
3. Leverage data analytics to measure product performance, identify optimization opportunities, and implement data-driven decision-making frameworks
4. Build and maintain strong relationships with stakeholders across Retail, Operations, and Engineering teams, driving cross-functional collaboration for successful product delivery
5. Lead technical discovery and architecture design, working closely with software developers, data scientists, and analytics teams to envision and launch impactful features
6. Drive product optimization through user feedback, iterative feature enhancements, and the implementation of intuitive workflows for defect management processes
7. Manage product backlog prioritization and lead agile development processes, ensuring timely feature delivery with engineering teams
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP
About the team
The Sourcing Execution & Performance team, operating within the Supply Chain Optimization Technologies (SCOT) organization, is instrumental in securing global product diversity and availability. By combining advanced supply chain systems with extensive vendor partnerships, they effectively manage the sourcing and procurement of millions of items across hundreds of product lines worldwide. The Supplier Performance and Charge backs team specializes in vendor compliance and management, focusing primarily on optimizing the inbound process through enhanced efficiency and accuracy. Their core mission involves eliminating vendor-injected defects, simplifying vendor processes, and overseeing all inbound-related infractions and charge backs that result from supply chain defects during the inbound process.
- 12+ years of product or program management, product marketing, business development or technology experience
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience engaging and influencing senior executives
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Toronto - 148,900.00 - 248,700.00 CAD annually
