At Empack Spraytech Inc., we don’t just manufacture products — we bring ideas to life. As a proudly Canadian, family-operated company based in Brampton, Ontario, we’ve been setting the standard in aerosol and liquid manufacturing since 1999.
With state-of-the-art facilities spanning over 250,000 square feet and the capacity to produce more than 100 million cans a year, Empack is a trusted partner to top consumer and industrial brands across North America. From personal care and household goods to automotive and outdoor products, we specialize in custom contract packaging and private label solutions — all proudly made right here in Canada.
But what really sets us apart is our people. At Empack, we believe in building careers, not just filling jobs. Our collaborative, inclusive culture celebrates innovation, rewards initiative, and supports your growth every step of the way. Whether you're on the production floor, in the lab, or behind the scenes, you’ll be part of a team that values your contributions and invests in your future.
Ready to make an impact? Join us and be part of something bigger.
Vacancy: New
Title: Project & Account Management Specialist (PAMS)
Compensation: $55,000 Annually
Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Job Summary:
A proactive and detail-oriented Project & Account Management Specialist (PAMS) oversees products from concept to completion while strengthening client relationships and supporting product development initiatives. This role requires strong cross-department collaboration, strategic thinking, and the ability to balance operational execution with client engagement.
The ideal candidate will serve as a bridge between R&D, sales, operations, and client stakeholders to ensure successful project delivery, ongoing client satisfaction, and continuous improvement of products and processes.
PAMS function under 3 branches of expectations - Project & Product Development, Account Relationship Building & Retention, and Cross-Department Collaboration. All three branches are equally important and must be balanced to be effective in the role
Job Responsibilities:
Project & Product Development
- Lead and manage multiple client-based projects from initiation to completion, ensuring alignment with company objectives, timelines, and deliverables.
- Develop and maintain project plans, checklists, and communication strategies to track milestones, deliverables, and progress while ensuring data accuracy and consistency.
- Support new items and project setups, including, but not limited to, documentation, folder and system setup, kick-off meetings, and cross-departmental communication - including the product sample requests’ inter-departmental handling.
- Analyze workflows to identify inefficiencies, support risk assessments, and assist in developing and implementing SOPs and best practices.
- Prepare and maintain reports, metrics, KPIs, and price lists; compile data and statistics to support senior leadership.
- Develop a strong understanding of technical, procedural, and deliverable requirements of the industry i.e. Components/packaging materials, critical path, unique documentation, etc.
Account Relationship Building & Retention
- Act as a primary point of contact for assigned clients, providing updates on shipments, inventory, pricing, and other project details while maintaining professionalism and ethical standards.
- Build and maintain strong relationships with accounts, acting as a key point of contact throughout project engagement, as well as standard day-to-day correspondence.
- Research and troubleshoot customer inquiries via phone or email, coordinating internal resources to resolve issues promptly and escalating when necessary.
- Create customized support plans for each account tailored to the needs of the client. i.e. setting up weekly meetings, providing custom reports, etc.
- Coordinate B2B systems, customer portals, and order processing; ensure orders are submitted accurately and fulfilled efficiently.
Cross-Department Collaboration
- Serve as the main liaison between clients and internal teams (Sales, Supply Chain, Procurement, Operations, R&D, QA, RA, Accounting) to ensure smooth execution, clear communication, and resolution of issues.
- Act as a backup or support for other organizational functions; manage multiple priorities and deadlines efficiently while upholding company values of integrity and accountability.
- Assist in review of standardized processes and improve workflow efficiency across teams.
- Ensure both clients and internal teams have a clear understanding of expectations, project requirements, and product capabilities.
Assist and coordinate for Interdepartmental project management needs when requested
Skills required for the job:
- Client relationship management and cross-functional collaboration with diverse internal teams and stakeholders.
- Strong project coordination and organizational skills with the ability to manage multiple projects and deadlines simultaneously.
- Analytical thinking, reading comprehension, and problem-solving skills for interpreting client requirements and operational processes.
- Proficiency in Microsoft Excel, Microsoft Office Suite, Outlook, and Microsoft Teams; ability to quickly learn ERP systems, CRM platforms, and customer portals.
- High attention to detail and accuracy in project documentation, reporting, order processing, and data management.
- Strong conflict resolution and issue management skills with the ability to coordinate internal resources to resolve client inquiries.
- Ability to work with urgency in fast-paced, deadline-driven environments while maintaining quality and professionalism.
- Effective multitasking, prioritization, and adaptability to changing business needs and project requirements.
- Customer-focused mindset with strong service orientation and relationship-building abilities.
- Excellent written, verbal, and interpersonal communication skills for engaging with clients and internal stakeholders.
- Strong analytical and reasoning skills to support workflow analysis, reporting, and process improvement initiatives.
- Professionalism, empathy, and composure when managing client interactions and time-sensitive situations.
- Experience in sales operations, account coordination, or project management within manufacturing or B2B environments is an asset.
Equal Opportunity & Accessibility Commitment:
At Empack, we believe that a strong and inclusive workforce drives better results—on the shop floor, in our offices, and in the communities we serve. We are proud to be an equal opportunity employer, committed to building a respectful, inclusive, and accessible environment for everyone—regardless of race, gender identity, sexual orientation, age, disability, religion, culture, language, or background.
We understand that manufacturing careers have historically left some voices out of the conversation, and we’re actively working to change that. We encourage individuals from all walks of life—including women, Indigenous peoples, racialized persons, newcomers, veterans, and persons with disabilities—to apply, even if your experience doesn’t check every box in the job description. Your potential, attitude, and willingness to learn matter.
Accessibility at Every Step:
We are committed to an inclusive recruitment process. If you require any accommodations to participate fully in the application or interview process—whether that’s support with completing forms, alternative formats, or physical accessibility—please reach out to [email protected]. We’ll do our best to meet your needs with respect and care.
We believe everyone deserves the opportunity to thrive, and we’re building a workplace where people feel safe, supported, and valued—for who they are and what they bring.
Job Type: Full-time
Pay: $55,000.00 per year
Ability to commute/relocate:
- Brampton, ON L6T 4H6: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Work Location: In person
