Niagara Falls On Shift leader Jobs – 162 Openings This Week

Service Ontario - Customer Support Manager
Staples —Welland, ON
- $39,300–$45,700 a year
- Full-time
- Bilingual
- Customer service
- English
- Dental care
9d
Retail Key Holder-PEN CENTRE
Bath & Body Works —St. Catharines, ON
- $20.60 an hour
- Part-time
- Sales
- High school diploma or GED
- No university degree
- Store discount
- Dental care
ASSISTANT MANAGER
Bikini Village —Niagara-on-the-Lake, ON
- Full-time
- Marketing
- Presentation skills
- Flexible schedule
Quick apply
3d
Bell Attendant
Hospitality Fallsview Holdings —Niagara Falls, ON
- $17.60 an hour
- Weekends as needed
- Hospitality
- Customer service
- English
Quick apply
Steward/Dishwasher
Hospitality Fallsview Holdings —Niagara Falls, ON
- $17.60 an hour
- Weekends as needed
- Hospitality
- Hotel
- Hotel experience
Quick apply
Retail Store Manager | Pop-up Store | Niagara, ON — temporary
Arc'teryx —Niagara-on-the-Lake, ON
- $79,600–$99,500 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
2d
Part-Time Sales Associate
Match Retail —Niagara Falls, ON
- $22 an hour
- Part-time
- Sales
- Customer service
- In-person
1d
Zipline Guest Services Team Lead
WildPlay —Niagara Falls, ON
- $18.65 an hour
- Part-time
- Guest services
- Communication skills
Quick apply
Retail Supervisor-PEN CENTRE
Bath & Body Works —St. Catharines, ON
- $22.60 an hour
- Weekends as needed
- Sales
- High school diploma or GED
- No university degree
- Store discount
- Disability insurance
2d
Retail Supervisor-NIAGARA ON THE LAKE
Bath & Body Works —Niagara-on-the-Lake, ON
- $22.60 an hour
- Weekends as needed
- Sales
- High school diploma or GED
- No university degree
- Store discount
- Disability insurance
14d
Cleaner
BGIS —Niagara Falls, ON
- $17.60–$20.88 an hour
- Part-time
- Heavy lifting
- Maintenance
Safety Services Team Member
Hornblower —Niagara Falls, ON
- $18.89 an hour
- Weekends as needed
- Hospitality
- CPR Certification
- Sales
Quick apply
Ready Mix Driver
Amrize —Niagara Falls, ON
- From $33.20 an hour
- Overtime
- Home daily
- Construction
- Dental care
Retail Assistant Store Manager-PEN CENTRE
Bath & Body Works —St. Catharines, ON
- $25.00–$31.40 an hour
- Weekends as needed
- Management
- Sales
- High school diploma or GED
- Store discount
- Disability insurance
2d
Préposé à l'entretien ménager
BGIS —Niagara Falls, ON
- $17.60–$20.88 an hour
- Part-time
- Heavy lifting
- Maintenance
Deckhand
Hornblower —Niagara Falls, ON
- $18.89 an hour
- Weekends as needed
- Customer service
- High school diploma or GED
- Guest services
Quick apply
8d
Supervisor, Customs (Day Shift)
DSV —Niagara-on-the-Lake, ON
- From $60,000 a year
- Full-time
- English
- Microsoft Office
- High school diploma or GED
5744 - 3rd Key
Lids Canada Inc. —St. Catharines, ON
- $18.10 an hour
- Part-time
- Presentation skills
Quick apply
Interim Lead
Sephora —St. Catharines, ON
- $22.20–$26.10 an hour
- Weekends as needed
- Hospitality
- Sales
- Leadership
Junior Maintenance Manager
Hilton Niagara Falls/Fallsview Hotel & Suites —Niagara Falls, ON
- $24 an hour
- Weekends as needed
- Carpentry
- Hospitality
- Maintenance
- Dental care
- Employee assistance program
Quick apply
3d

I want to receive the latest job alerts for shift leader in niagara falls on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

shift leader jobs near niagara falls on

Cleaner jobs in Niagara Falls, ON

Customer Service Representative jobs in Niagara Falls, ON

Maintenance Manager jobs in Niagara Falls, ON

Dishwasher jobs in Niagara Falls, ON

Guest Service Agent jobs in Niagara Falls, ON

Sales Associate jobs in Niagara Falls, ON

Driver jobs in Niagara Falls, ON

Cleaner, Homestead jobs in Ottawa, On

Part Time Cleaner jobs in Burnaby, Bc

Cleaner, Sick Kids jobs in Toronto, On

Cleaner Cleaning jobs in Welland, On

Cleaner jobs in Toronto, On

Retail Sales Associate jobs in Edmonton, Ab

Product Manager jobs in Brampton, On

Retail Assistant Manager jobs in Laval, Qc

No Experience Lab Assistant jobs in Toronto, On

Retail Assistant Manager jobs in Kingston, On

Retail Assistant Manager jobs in British Columbia

Retail Assistant Manager jobs in Langford, Bc

Level 1 Dental Assistant jobs in Toronto, On

Service Ontario - Customer Support Manager

Staples -
Welland, ON

Apply Now

Job details

Full-time
$39,300–$45,700 a year
9 days ago

Qualifications

Bilingual
French
Computer operation
Customer service
Call center
English
Leadership
Driving Licence

Full job description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Manager is directly employed by Staples Canada, while working with Service Ontario systems and processes.
In the role as the Customer Support Manager, you lead by example to deliver outstanding customer experiences while overseeing ServiceOntario operations. You serve as a subject matter expert and advisor, ensuring customers and team members receive accurate, timely, and professional support. You manage escalated customer interactions, coach your team, and uphold high standards of service, compliance, and efficiency. Your leadership fosters a culture of curiosity, accountability, and continuous improvement, ensuring all customer needs are met—even those they may not anticipate. This role blends direct customer engagement with team leadership, driving both satisfaction and performance.

Specifically, you will:

Lead the ServiceOntario Centre operations. Effectively process transactions while determining eligibility criteria have been met, accept proper forms of prescribed tender accurately. This includes coaching, monitoring and ensuring accuracy of the output of your direct reports.
Manage the resolution of customer complaints, returns and exchanges. This role is the highest in-store escalation of concerns and is required to de-escalate and resolve.
Provide interpretation of guidelines, directives and procedures related to products, programs and services. This includes coaching and providing leadership to direct reports.
In partnership with your leader, develop associate’s succession plan to support individual and business growth.
Execute ongoing training modules and foster a continuing learning environment.
Develop and provide input on materials such as reporting, communication materials, manuals, correspondences and other documentation.
Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally and written using all forms of customer interaction.
Lead by example by actively modelling the sales process during crowd control activities, while clearly explaining special offers and recommending relevant products to customers.

Some of what you need:

3-5 years prior customer service in a retail or call center environment is preferred.
1–2 years of prior experience in team leadership or management roles is required.
Proven leadership skills to inspire and coach team members toward high performance.
Ability to resolve customer concerns in a diplomatic manner and communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers.
Ability to work effectively with ongoing distractions is necessary.
Commitment to continuous learning and development—for self and team.
Bilingualism English/French is considered an asset.

Additional information:

The number of direct reports depends on store location and volume.
Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#WorkLearnGrow1

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Work Location: In person

Apply Now

Refine Your Search

shift leader jobs in niagara falls on

Service Ontario - Customer Support Manager

Retail Key Holder-PEN CENTRE

ASSISTANT MANAGER

Bell Attendant

Steward/Dishwasher

Retail Store Manager | Pop-up Store | Niagara, ON — temporary

Part-Time Sales Associate

Zipline Guest Services Team Lead

Retail Supervisor-PEN CENTRE

Retail Supervisor-NIAGARA ON THE LAKE

Cleaner

Safety Services Team Member

Ready Mix Driver

Retail Assistant Store Manager-PEN CENTRE

Préposé à l'entretien ménager

Deckhand

Supervisor, Customs (Day Shift)

5744 - 3rd Key

Interim Lead

Junior Maintenance Manager

I want to receive the latest job alerts for shift leader in niagara falls on

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected