pickering on product manager Jobs – 52 Openings This Week

Product Support Engineer
MECATHERM Canada —Richmond Hill, ON
- $70,000–$85,000 a year
- On call
- Schematics
- Engineering
- Microsoft Office
Quick apply
Senior Manager, BizOps & Analytics (New Products)
Jerry.ai —Markham, ON
- $170,000–$220,000 a year
- Full-time
- Remote
- Microsoft Excel
- Research
- SQL
- Dental care
- Paid time off
Quick apply
21h
Manager, BizOps & Analytics (New Products)
Jerry.ai —Markham, ON
- $150,000–$190,000 a year
- Full-time
- Remote
- Microsoft Excel
- Research
- SQL
- Dental care
- Paid time off
Quick apply
21h
Technical Analyst
Densify —Markham, ON
- Remote
- Azure
- Computer Science
- Master's degree
Manager, BizOps & Growth (New Products)
Jerry.ai —Markham, ON
- $150,000–$190,000 a year
- Full-time
- Remote
- Microsoft Excel
- Research
- SQL
- Dental care
- Paid time off
Quick apply
21h
Senior Manager, BizOps & Growth (New Products)
Jerry.ai —Markham, ON
- $170,000–$220,000 a year
- Full-time
- Remote
- Microsoft Excel
- Research
- SQL
- Dental care
- Paid time off
Quick apply
21h
Product Analyst - Lending and Financing Platform
ENERCARE —Markham, ON
- $69,136–$110,618 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- SQL
Quick apply
Sr. Product Manager
Dash Social —Canada
- Full-time
- AI
- Communication skills
- Wellness program
- Dental care
14d

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Senior Manager, BizOps & Analytics (New Products)
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You will learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and…
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Product Support Engineer

MECATHERM Canada
Richmond Hill, ON

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Job details

$70,000–$85,000 a year

Qualifications

French
Schematics
Engineering
Microsoft Office
Ethernet
Engineering Technology
Organizational skills
Electrical Engineering
Robotics
Communication skills

Full job description

Product Support Engineer – Service Control Hub

The Product Support Engineer acts as the first technical contact point for customers and supports both field service teams and internal stakeholders. They provide efficient and high-quality remote technical support to customers operating MECATHERM and ABI equipment, ensuring fast issue resolution, minimizing downtime, and contributing to customer satisfaction.

Primary Responsibilities

Ensure the performance and continuous evolution of the ControlHub:

Contribute to the establishment of alert-handling procedures: classification, response, documentation, and escalation
Implement Customer reports on the health of connected lines
Contribute to the evolution of the MyMecatherm tool (ergonomics, features, etc.)
Assume the role of MyMecatherm Key User
Improve the tool – feedback with the Product Manager
Support, explain, and coordinate Hotliners in the use of MyMecatherm
Visit customers to perform an assessment / health check of their production line (20% of time)

Deliver the service offer:

Prepare and deliver proactive health reports to customers
Analyze alerts and anomalies reported through connected services or the hotline
Perform remote diagnostics using a rational approach
Prioritize incidents according to their criticality
Identify deviations that may impact performance or cause breakdowns through MyMecatherm
Proactively inform the customer about alerts and preventive/corrective actions
Coordinate with the Services Sales Representative when a sales opportunity is identified
Coordinate with the intervention team if the need for on-site support is detected
Hotline: advise and guide in resolving the issue or provide a temporary workaround
Hotline: ensure the administrative follow-up of troubleshooting activities
Hotline: manage on-call duties and operational reporting

Provide automation support for retrofit projects:

Study, design, develop, and implement automation programs as part of small retrofits that can be performed remotely
Be proactive in proposing automation opportunities or solutions

Development of group customer support:

Set up and provide Level 1 support for customers on the group’s solutions

Financial Management:

Propose organizational improvements and tools to reduce and streamline processing times
Propose new solutions

Qualifications

Education & Experience

Diploma in Electrical Engineering Technology, Diploma in Automation & Robotics Technology, or equivalent
Minimum 5 years of experience in a similar role
Experience with automation implementation (SIEMENS, STEP 7, TIA Portal, ROCKWELL)
Knowledge of networks (Ethernet, Profibus, etc.) and drives (SEW and SIEMENS)
Ability to read electrical, pneumatic, and mechanical schematics
Preparation of reports and technical documentation

Skills & Abilities

Strong organizational skills
Ability to prioritize tasks and adapt as situations change
Customer-centric approach
Ability to work in a team environment and independently
Excellent written and verbal communication skills
French language is an asset
Proficiency in Microsoft Office

Key Qualities for Success

Team player – works collaboratively with field teams, engineering, and sales
Customer-Oriented and Willingness to Support – demonstrates strong commitment to helping customers
Patience – remains calm, methodical, and solution-focused even under pressure

We thank all candidates for applying, only those applicants moving forward in the recruitment process will be contacted.

At Mecatherm, we are committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing barriers to promote the rights of all persons and to build and create an inclusive and accessible working environment, in accordance with the provisions of the Ontario Human Rights Code (the “Code”) and the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”).

Mecatherm fully supports the intent of the AODA and its goal of achieving accessibility for Ontarians with disabilities with respect to Customer Service, Information and Communications and Employment.

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product manager jobs in pickering on

Product Support Engineer

Senior Manager, BizOps & Analytics (New Products)

Manager, BizOps & Analytics (New Products)

Technical Analyst

Manager, BizOps & Growth (New Products)

Senior Manager, BizOps & Growth (New Products)

Product Analyst - Lending and Financing Platform

Sr. Product Manager

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